Project Release Supervisor / Service Delivery Manager Resume Northfield, IL - Hire IT People

SUMMARY

Lead productive meetings and maintain active involvement of key players to move projects forward.
Create clear, relevant documentation using graphics and at - a-glance spreadsheets for quick comprehension.
Guide support teams, setting standards to ensure excellent ongoing troubleshooting and user support.
Strong knowledge of Accounts Payable & Procurement, Information Security & Data Loss Prevention, Mergers &
Acquisitions Integration, Human Resources, and Tax.

TECHNICAL SKILLS

SAP Accounts Payable / SAP R/3 7.0 FI Symantec Data Loss Prevention MS SQL Server 2000 - 2008
MS SharePoint 2007/2010 BMC Remedy Rational ClearQuest / Workflow Automation Vertex Ariba
Oracle 8/9 VBA/VB6 IBM Lotus Notes 5/6 / Lotus Notes Formula Language EDI (BOA, Confidential, and JP Morgan
Chase bank file formats) Confidential & Confidential payment portals EBI / Enterprise Business Intelligence
ERP Access Excel Powerpoint Project Word Visio / Process Flow Documentation

PROFESSIONAL EXPERIENCE

Confidential, Northfield, IL

Project Release Supervisor / Service Delivery Manager

Responsibilities:

Accounts Receivable - Created 10 custom reports for Fortune 500 Mining & Construction client.
Used Agile/rapid development style with weekly milestones .
Managed developers and added expertise as needed to resolve technical issues to full client satisfaction.
Data Liberator Upgrade - Managed separate migrations of existing clients to new version of Confidential 's proprietary Data Liberator SAP reporting tool, including hardware considerations and integration with existing software.
Arranged timeframes and consultant scheduling, approved timesheets and hours billed.
Expanded Management and company-wide view of operations through enhanced client project status reporting, saving time and frustration via improved internal communications procedures, including popular table of in-progress, completed, and backlogged items for use by business, technical, and sales personnel.
Consulted on strategic planning and continuous service improvement design .
Maximized current efforts by concurrently developing project plans, lists, and templates for future action.
Worked with offshore tech consultants to streamline multiple, unwieldy and redundant MS Sharepoint information resources into one central site.
Encouraged motivation and effectiveness with emphasis on positive, concrete evaluation techniques.
Consulted on use of projects under development as potential templates for distribution via MS Azure.

Confidential, Chicago, IL

Associate Manager

Responsibilities:

Led team in full SDLC for significant upgrade of customized Symantec product, evaluating several iterations for detailed, essential performance requirements, conducting and analyzing user surveys, communicating with vendor for necessary changes, and supervising final offshore testing and configuration.
Achieved legal compliance for each country as needed - a sometimes challenging process - through diligent management of tasks and timeframes.
Ensured continued smooth workflows via clear documentation for every step of the process, including service catalog support documentation for Help Desk/Tier 1 support for end users, and availability of comprehensive checklists and plans for future deployments.
Administered a wave execution approach for installations to Windows 7, Windows 10 & Windows NT operating systems by international location.
Also championed security exception business process for internal security compliance during use and monitoring of the DLP application.
Additional responsibilities included collecting and summarizing data on IT resources of newly acquired companies for use in cost estimation during integration activities.

Associate Manager

Confidential

Responsibilities:

Directed global SAP Accounts Payable product management team, attaining 97% of support SLAs.
Managed, supported, and resolved escalated support tickets for global SAP bank interfaces withand Confidential processing vendor and employee payments in over 30 countries.
Defined support processes for the system from inception, setting up support queue using BMC Remedy; managed and channeled tickets to Tier 2 support.
Wrote detailed performance reviews for team members to facilitate their career advancement.
Managed annual SAP operations project plan and resource budgeting.