Summary: Experience includes providing functional expertise, configuration support, post implementation support, testing and Account Management. Results and detail driven with outstanding communications skills and proven success interfacing with both internal and external clients. Strong troubleshooting and decision-making skills. Experienced with global organizations possessing excellent interpersonal, verbal and written skills to communicate with non-technical clients, IT professionals, and management. Background consists of Participating in and facilitating client meetings, interviews and workshops focused on working with ERP and HRIS systems, SAP R/3 (ECC 6.0) modules Personnel Administration (PA), Enterprise Compensation Management (ECM), lightPayroll (PY - Wage Types), Time Management (Work Schedules) and Benefits (BN) (Benefits Plans). Proficient in ProBusiness and Ceridian Human Resource & Payroll applications.

INDUSTRY EXPERIENCE

Role:SAP HCM Functional Analyst/Account Manager
11/10 - 06/12 Confidential, Atlanta, GA

Used analytical skills, business knowledge, and packaged solution expertise to effectively integrate SAP HCM technology into the clients\' business environment in order to achieve client expected business results.

Post Implementation Support:

• Performed SAP functional analyst responsibilities and customer/user support
• Troubleshoot, analyzed and solved HCM business requirements for configuration
• Designed/modified/updated system functionality
• Designed and executed test sets and test scripts
• Created detailed documentation for end users
• Resolved cases in conjunction with other SAP analysts (functional and technical)
• Provided regular status reports on open case management
• Provided functional knowledge & manage client relationships within context of individual role

Role: BUSINESS ANALYST
7/10 - 10/10 Confidential, Atlanta GA

Supported software enhancements and new developments for the Division of Child Support Services (DCSS). Acted as liaison between business customers and project team in the design and implementation of automated Information Systems. Analyzed customer business needs; assisted with translation of business requirements and participated in the planning, requirements gathering, analysis and implementation of new or enhanced systems. Provided support for the continued operation of critical production applications supported by the Georgia Department of Human Services.

• Facilitated user requirement sessions (keeping lines of communication open, followed through with meetings and interim written results at the point of key milestone delivery)
• Developed UAT test scripts and supported the business in conducting UAT
• Mentored, trained and supported field personnel, establishing a long term and trusting relationship with the business customer
• Demonstrated excellent written and oral communication skills to nurture strong business relationships and teamwork

Role: SAP Application Consultant, Human Capital Management (HCM)
4/07 - 01/09 Confidential,. Newtown Square, PA

Provided assistance on SAP implementations in a functional capacity. Supported SAP products in the area of HCM while maintaining the clients' business functionality and overall performance while maintaining a high degree of customer satisfaction.

Projects

Industry: Confidential, Newtown Square, PA

• Project Description: SAP Internal Program
• Role: HCM Application Consultant (Bootcamp) - Duration: 8 Weeks
• Responsibilities/Deliverables: Ramp up skill development in various areas within the HCM modules. Program involved intensive workshops in configuration and problem solving on SAP\'s latest releases: mySAP ERP 2005 - Human Capital Management. Worked with top SAP Platinum consultants and received hands-on instruction in the most current releases and functionality.

Achievements: Successfully completed extensive training curriculum that included all of the major SAP HCM functionality

Industry: Large Retailer, Home Improvement and Hardware - The Home Depot, Atlanta GA

• Project Phase: Realization (Configuration) - Duration:8 weeks
• Role: Project Team Member - Organization Management/Personnel Administration (OM/PA)
• SAP HR Personnel Administration configuration
• Personnel Areas/Personnel Subareas
• Employee Groups/Subgroups and Actions
• Personnel Administration and Org Structure Unit Testing
• Org Management Job Pricing Configuration
• Org Management Unit Testing

Industry: Large Consumer Goods Retailer/Nonalcoholic ready-to-drink beverages - The Coca-Cola Co.

• Project Phase: Testing (Unit Testing) - Duration:5 weeks
• Role: Project Team Member - Employee Self-Service
• SAP Employee Self-Service
• Activate Leave Approval Screen Scenario
• Portal: UAT Testing (Personal Information & Education)
• Maintain Online Translation Repository Text (English to Portuguese) - R/3
• Spanish and Portuguese Translations in R/3
• Documentation: R/3, Homepage Framework Documentation
• Documentation: Portal, Translation Work Documentation

Role: CLIENT SERVICES ANALYST, II

8/00 - 6/06 Automatic Data Processing (ADP) / National Account Services
Confidential, Pleasanton, CA

Provided second level remote post-implementation HRIS support on the ProBusiness software.

• Troubleshoot and supported ProBusiness Human Resource/Payroll application (Whitney)
• Analysis and testing of ProBusiness software and processes
• Helped in the creation and success of new processes and policies to improve department efficiency
• Instrumental in creating and maintaining documentation, process standards, and service levels
• User Acceptance Testing (UAT) process for all changes in support processes and applications
• Facilitated team meetings
• Troubleshoot, setup and maintained client system security issues as they related to the use and functionality of ProBusiness supported products
• Restored transmission files for payroll recalculation and/or research
• Conducted remote Internet and telephone-based troubleshooting of communication media
• Consistently met and exceeded corporate technical goals

Role: TECHNICAL SUPPORT ANALYST
3/98 - 4/00 Confidential, Atlanta, GA

Provided second level post-implementation HRIS support to Ceridian\'s internal and external customers through the use of personal knowledge of base level products & services, productivity tools

• Analyzed problems, developed solutions and recommended actions
• Identified system/programming errors and assisted in resolution
• Established and maintained tables and databases within the application
• Used Paint Form utility to create and modify panels and menus in the application
• Used report writing tool to assist customers in querying tables, generating and modifying reports
• Assisted external and internal customers with problematic upgrades
• Displayed strong interpersonal and communication skills with customers
• On-going product resource specialist and mentor

BACKGROUND

• SAP HCM: PA, ECM, light PY, Benefits, Time Management
• OSS Notes Research
• Documentation for functional production
• R/3 and UAT Testing
• HRIS application support
• Strong troubleshooting and decision making
• Analysis and testing of HRIS software
• Account Management

APPLICATIONS
SAP ECC 6.0, SAP R/3 4.6C, 4.7, Personnel Administration (PA), Enterprise Compensation Management (ECM) and light Payroll (PY), Benefits, Time Management

SAP Solution Manager, HP Quality Center

ProBusiness Whitney HR/payroll, Ceridian legacy systems

Microsoft Office Professional Suite 2007, Internet Explorer, Citrix Client Software, Siebel, FTP, PC Anywhere, Visio, Microsoft Outlook, Citrix Metaframe/NFUSE/XP, Novell NetWare, Windows NT, Windows 2000 Professional/XP, DOS

ADVANCED TRAINING - EDUCATION:

• Basic Human Resource Assessment - Score 90% / 100% - Sponsored by the Workforce Information Act Program (administered by Kenexa Prove It, a division of Kenexa, a leading provider of Human Capital Management), (2010).
• Certificate - Atlanta Technical College - April 2010: Human Resource Management Specialist GPA 3.85 / 4.0
• SAP America - SAP Internal (Human Capital Management) Training (Boot Camp) - Completion of 8 weeks of intensive internal SAP R/3 training program of over 240 hours.
• MBA - University of Phoenix: Atlanta Campus: Technology Management - GPA 3.72 / 4.0
• BS - Bethune-Cookman College: Daytona Beach, FL - Computer Information Systems - GPA 3.10 / 4.0 - Minor: Business Administration - GPA 3.04 / 4.0

Citizenship: United States Citizen
Mobility: Valid U.S. Passport, Willing to Travel
Languages:Fluent in spoken and written English
References Available Upon Request