Analyst, Python, Automation Developer Resume

SUMMARY

Skilled technician with a variety of experience. Very high work ethic; highly proficient, fast paced, fast learner, and an excellent troubleshooter. Consistently been recognized for productivity and accuracy.

PROFESSIONAL EXPERIENCE

Confidential

Analyst, Python, Automation Developer

Responsibilities:

Provide help with the gap between Developers and Client Service.
Developed Automation QC script for xml product, reduced the workload by eliminating the need for any manual QC and human error.
Developed Automated queue handling to route problem tickets to proper technicians, reduces bouncing tickets around before it gets to the technician.
Handle help desk tickets related to automated processes, homegrown applications, and vendor based software solution.
Research product errors. Develop tests for new internal pipeline.
Create Python scripts for internal use via Flask application for Customer Service to use, eliminates questions asked to Development.
Create and run scripts that current Product can not do. e.g. Copy xmls and files from site to site.
Data integration using web services, JSON, XML, and flat files.
Review team members code with use of Review Board, Edit, modify, and upgrade code written by other persons.
Python, json, xml, unix, sql, mysql, ElasticSearch, aws, Flask, DJango, Redis, CVS, SVN.

Confidential

Application Support & Data Loading Manager

Responsibilities:

Monitor work queue and balance workload for 8 techs.
Developed SQL automation for (uploads, data/file overlays) eliminated the paper checklist and human error of missed steps.
Automated the QC process for (uploads, data/file overlays) SQL product.
Create Google phase skill tests, improving the skills of technicians.
Setup/run interviews, hire/fire.
Run 1 on 1s/Reviews.
Work with development; finding bugs, testing and recommend fixes for the current pipeline.
Write SQL Stored Procedures for application data sets and integration support. mysql, sql, perl script, javascript, stored procedures.

Confidential

SAP Developer

Responsibilities:

Identify SAP data requirements, Data Cleaning, Data Validation, Design Acceptance Testing scripts, Run Test scripts.
SAP, JDE, MS SQL Server, Cognos, Query Analyzer, Toad for Oracle, Access, Excel.

Confidential

Wholesale Support

Responsibilities:

Responsible for initiating, updating, directing, escalating, and closing customer initiated trouble management tickets.
Implement basic troubleshooting skills to eliminate unnecessary, unwarranted escalations.
800/ long distance. LEC, LATA, CO, CLLI, A/Z location, Ring to number, Dial around, PIC, IXC, Tandem, Trunk, Loop,

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