SUMMARY

Certified Salesforce Admin working with CRM Applications and IT Project Management. Skilled in SFDC Admin tasks with the ability to lead critical processes, such as data backup, user management and documentation. Primary focus in Salesforce configuration to assist end - user training using Sales and Service Cloud.

TECHNICAL SKILLS

• Microsoft Office 2013/2016 (Excel
• Outlook
• Word
• PowerPoint); Adobe Acrobat; Workfront; Visio 2013; ERP Systems
• Oracle
• SAP
• Ariba
• SharePoint 2010; WebEx; Salesforce (Sales/Service Cloud)
• Marketo
• Apex Data Loader
• One Note 2016
• BMC Remedyforce
• JIRA
• Demand Tools
• Docusign Administrator
• MS Project

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce Certified Admin

Responsibilities:

• Tier 2 support using Remedyforce for Salesforce Service Requests
• Responsible for daily SFDC Admin tasks (Profiles, Users, e-mail services, Workflows, Validation Rules)
• Provide training and support to Community license users through Partner portal
• Document and publish customized ‘How To’ Knowledge Articles in Service Cloud Console
• Import data uploads using Dataloader and Demand Tools into Salesforce
• Liaison between business units and technology teams for Salesforce Admin projects

Confidential, Houston, TX

Salesforce Support Specialist

Responsibilities:

• Salesforce support for case management including configuring user setup and profiles
• Managed weekly data uploads via Apex Data Loader into Salesforce platform
• Point of Contact for Docusign & Drawloop troubleshooting
• Created reports and maintained dashboards for Sales and Operations departments
• Procurement contact for IT software licenses and contracts

Confidential, Houston, TX

Executive Assistant

Responsibilities:

• Executive support to Senior Vice President and Executive Management team
• Managed multiple calendars for SVP and direct reports; communication hub for Executive staff
• Updated Operations project dashboard and ensure project activities are on schedule
• Provided status updates and track project changes to Project Managers/Engineers

Confidential, Houston, TX

IT Project Admin

Responsibilities:

• Coordinated client project schedules using Microsoft Project & Visio 2013 for Project Managers
• Prepared weekly report updates from Project Engineers; import data using SAP and Excel
• Documented project schedules and progress using Docusign; upload updates via SharePoint
• Point of contact for project team/vendors implementing environment setup and project installation

Confidential Houston, TX

Project Coordinator

Responsibilities:

• Created/processed Rig engineering updates through SAP for Engineers in GoM (Gulf of Mexico) Region
• Updated customized spreadsheets for various Rig categories (i.e., engineering equipment, drilling)
• Responsible for monitoring SharePoint materials for department
• Organize and maintain procurement invoice database for contract labor and vendors
• Create and maintain graphic presentations, database systems & schedules to meet project deadlines
• Import customized reports to Excel and upload vendor contracts/PO’s from SAP (Ariba) to SharePoint

Confidential Houston, TX

Executive Assistant, CEO & CIO

Responsibilities:

• Provided executive administrative support to CEO and CIO of Pipe/Energy Division
• Updated and distributed weekly IT report to Division Managers from Executive Management
• Prepared weekly Sales Updates (American Division) for Executive Management Team
• Reviewed and updated IT management reports for IT Project Tracking for CIO
• Coordinated travel, hotel and schedules for senior Executive staff to/from Russia(headquarters)

Confidential, Houston, TX

IT Project Coordinator

Responsibilities:

• Complex calendar management: maintain multiple calendars over multiple international time zones
• Travel coordination (international/domestic), post-travel expense reports & reimbursement using SAP
• Created documentation utilizing customized templates/forms for tracking/updates
• Developed and assisted with various presentations and reports with attention to details and format
• Attended project meetings and took minutes; Provided timeline reports, action items and updates
• Managed and maintained team SharePoint site; Served as point of contact for division updates

Confidential, Houston, TX

Project Coordinator

Responsibilities:

• Provided executive administrative support to SVP and Directors of Downstream Division
• Extensive calendar management; meeting coordination and international logistics
• Coordinated multiple international travel schedules and expenses
• Produced customized reports, charts & customized spreadsheets specific to business unit
• Responsible for P-card reconciliation for department
• Coordinated project meetings, detailed agendas, and attend meetings accordingly

Confidential, Houston, TX

Executive Assistant to SVP

Responsibilities:

• Provided executive administrative support to Confidential and Material Sourcing Division
• Coordinated on-site meetings, seminars and lunch meetings
• Maintained calendars, coordinate travel and expenses
• Proficient SAP knowledge used for various projects/reports (i.e., vendors/catalog)
• Created/updated presentations and org charts for division using PowerPoint and Visio 2010

Confidential, Houston, TX

Executive Assistant/Project Coordinator

Responsibilities:

• Heavy calendar management consisting of mostly global meetings and webcasts
• Coordinated extensive international travel for Director and team; process travel expenses
• Onboarding for IT Division using SAP: creating Network IDs, laptop procurement and security badges
• Administered SharePoint site for division including maintenance and managing access rights
• Heavy project coordination providing support to Project Managers to ensure schedules/goals are met

Temporary Agencies - Exec Admin/Coordinator

Confidential, Denver, CO

• Managed calendars, coordinated travel, handled all travel expenses
• Created audio/video presentations within Division for sales/advertisement for stores
• Coordinated training events for top sales Expo Associates for all stores nationwide
• Created travel budget including both transportation and lodging for Store Associates
• Coordinated regional store-walk audits for Directors and generated category sales report
• Provided minimal IT support; responsible for distributing & troubleshooting IT equipment/software