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Sap Crm Technical(abap) Sr. Consultant Resume

NJ

SUMMARY

  • Experienced SAP ABAP consultant with Functional experience who played multiple roles in multiple phases of end - to-end project experiences from blueprint to post go live support with most recent experiences being SAP- CRM, SAP PS-CD, FS-CD and SAP FI-CA in the Public and Private Sectors
  • Over 15 years of IT experience overall.
  • Over 10 years in SAP and over 6 years of ABAP/development work
  • Most recent SAP experiences include working in Public Sector in a CRM Web UI IC implementation, and PS- CD, FS-CD and FI-CA on a technical and functional capacity, utilizing ABAP, IMG and BRFplus
  • Past SAP technical work in implementations/support of SAP Internet Sales(CRM-ISA), Claims Management(FS-CM), Treasury(FI-TR), Sales and Distribution (SD), Material Management (MM) and SAP-HR
  • Developed and sustained professional relationships with internal management, external vendors and clients throughout career based on professionalism, integrity, dependability and trust

TECHNICAL SKILLS

Software / Products: SAP Solution Manager, SAP R/3 v3.x through ECC 6.0, Internet Sales(CRM-ISA), HP Quality Center(QC), Confidential 's Project Management Center PMC, Enterprise Value Delivery (EVD for SAP) methodology, Method Resource Centers(MRC), IndustryPrint 4.0 and 5.0.

Development Tools / Languages: SAP ABAP Workbench, ABAP/4, SAP IMG, SAP Business Intelligence (BI) and Business Information Warehouse (BW)v2.x, SAP Business Rules Framework plus (BRFplus) and SQL

General Tools: Microsoft Excel, MS Word, MS PowerPoint, MS Visio and MS Access

PROFESSIONAL EXPERIENCE

Confidential

SAP CRM Technical(ABAP) Sr. Consultant

Responsibilities:

  • Implemented a new SAP CRM Web UI IC (Interaction Center) on an existing SAP TRM system with PS-CD
  • Created/write necessary ABAP objects to customize the new CRM system, including remote function modules that would transfer contents of data between SAP ECC and the newly installed SAP CRM system
  • Performed debugging actions on current functionality and to solve any problems with the system
  • Performed techno-functional tasks including configuration to for middleware setup and connectivity and eventual move/conversion of master data from SAP ECC into SAP CRM, including production
  • Enabled SAP CRM Web UI Fact Sheet with multiple relevant custom tables regarding taxpayer's information and customized the business user view according to client requirements
  • Worked on gaps needed to address client requirements that included writing ABAP and BOL code, configuration and enhancements to the OOB SAP software
  • Setup, tested and moved business roles, including associated business profiles setup
  • Knowledge transfer after Go Live and support after the SAP CRM Web UI implementation

Confidential

SAP Finance Functional Consultant

Responsibilities:

  • Supported SAP FICO/FICA, including training and issues resolution during an annual government audit
  • Assistance included help in cash desk, returns/reversals, investigation of uncashed refund checks and customer security deposits

Confidential, NY

SAP Finance Consultant

Responsibilities:

  • Assisted in investigating restructure of current labor distribution process into a more effective manner
  • Worked in analysis and validation of data in SAP HR and SAP finance into SAP controlling
  • Performed BI reporting pulling data from SAP ECC and balance amounts as needed
  • Wrote ABAP programs to extract relevant data from multiple tables and compare/analyze

Confidential, NJ

SAP Finance Consultant

Responsibilities:

  • Researched, tested and resolved issues and created documentation and Excel Tool training
  • Created an Excel tool that was used for creating financial journal entries that would use as input the output of a new SAP report, downloaded into the Excel tool that would create SAP journal entries
  • The Excel tool saved the client time and money since the alternative was to hire more people with accounting background to manually create each journal entries on criteria the Excel Tool automated

Confidential, TX

SAP FICA consultant

Responsibilities:

  • Assisted in the pre Go-Live stage helping with dunning configuration setup and open issues resolutions
  • Researched and resolved issues and properly documented results and provided solutions/alternatives
  • Performed debugging as needed, providing business users assistance and guidance

Confidential

SAP PS-CD consultant

Responsibilities:

  • New implementation of SAP Public Sector TRM, including SAP PS-CD
  • Assisted in the preparation phase for the tax returns area in SAP TRM and focusing on PS-CD
  • Researched and document gaps needed for successful implementation
  • Developed test objects including ABAP programs, workflow, TRM functionality and used BRFplus development and configuration to handle incoming tax returns and process them into the SAP ECC system

Confidential, NY

SAP FS-CD FS-RI consultant

Responsibilities:

  • Interface program to send SAP records to third party vendor and calculate Brazilian taxes, sending back to SAP FS-CD to process to SAP ECC and create tax payments, generating GL entries for taxes paid
  • Worked with Project management to get Functional Designs and create/designed programs and tables to accomplish the required task effectively and efficiently, with flexibility for future enhancements

Confidential

SAP FS-CD FS-RI consultant

Responsibilities:

  • Assisted in support of implementation of SAP FS-CD interacting with SAP HCM for state employee payments for different benefits coverage
  • Supported Go Live effort by troubleshooting, problem investigation and resolutions
  • Debugged and enhanced existing ABAP programs to improve/update functionality

Confidential, IL

SAP FS-CD consultant

Responsibilities:

  • Tested Payment Run, Payment Lot, Check Lot, Returns Lot and Reversal Lots functionalities
  • Developed ABAP programs for Returns processing interface that used internal checks inputs and Confidential bank returns file to create locks and reversals, depending on business requirements and criteria
  • Developed a Payment Lot and Payment Run processing ABAP program with flexibility for multiple scenarios
  • Developed an interface ABAP program for payment transactions with options to create files for vendors
  • Assisted business users to develop FS-CD business cases to test different FS-CD functionalities
  • Supported existing FS-CD custom ABAP programs and enhancements, as required

Confidential, MI

SAP FS-CD consultant

Responsibilities:

  • Worked with client business users to get information for design documentation for technical solutions
  • Tested prototypes for future ABAP report programs required using FS-CD specific data, including information regarding Claims data and pass into FS-CD for payments, invoices and reporting
  • Uploaded test data into FS-CD and properly test logic of development objects

Confidential, NYC

SAP FS-CD consultant

Responsibilities:

  • Tested/changed ABAP code of objects identified as having potential impact on the SAP R3 upgrade to ECC
  • Researched, recreated problems, tested and documented results of solutions
  • Troubleshoot objects affected by the upgrade and corrected ABAP code as needed

Confidential, CA

SAP FS-CM consultant

Responsibilities:

  • Investigated SAP Claims Management (FS-CM) issues and ABAP enhancements for a new implementation
  • Interacted with technical leads to identify and take on RICEF items in FS-CM and trouble tickets
  • Worked on customization ABAP requirements, adding special and required fields in multiple FS-CM screens
  • Worked on authorization requirements limiting report/data access in FS-CM by user authorization

Confidential, Morristown, NJ

SAP Business Process Analyst

Responsibilities:

  • Developed over 150 objects (function modules, RFC, BDC, programs, transactions, BAdI's and tables)
  • Worked on moving master data and mass creation of customer user accounts into CRM from SAP ECC
  • Worked as an ABAP resources for an SAP FI-Treasury and SAP CRM-ISA implementation projects
  • Created and implemented a process where contract changes/additions/deletions would trigger a process to capture changes in a report and email to users alerting changes and past-due payments
  • Worked on an ad-hoc requests using ABAP for Master Data Management(MDM) and PLM
  • Worked in SAP FI-Treasury effort to ensure all objects were SAP Unicode-compliant
  • Used Solution Manager and Change Manager to for issue tickets and project documentation

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