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Technical Support Representative Resume

Career Summary

To assist, coordinate and trouble shoot for a company who meets the needs of their clients, customers and staff through Information Technology.

Summary of qualifications

  • PC & Mac Configurations
  • Configuration of wireless networks (Linksys, Belkin, Cisco etc) & operating systems
  • SAP/ Schedule soft/Microsoft CRM/BMC Remedy/ Clarify
  • Active Directory/ Data Warehousing
  • Proficient with all Microsoft Operating Systems & Windows servers
  • Proficient with Microsoft suite and MS Exchange and Microsoft outlooks
  • Proficient with Domain Name Severs and DHCP
  • Cisco Systems VPN clients
  • Netmeeting, Remote-to live, Remote desktop, VNC


Associates of Science concentrating in Computer Information Systems

Professional Experience

02/06 06/10 Confidential,
Production Support Analyst

Support 50,000+ employees on Kronos 4500 and 450 time clock applications through window 2003 server
Provide level II Kronos production support using clarify management and BMC Remedy
Application security setup, facility database maintenance and workforce attendance implementation,
Support users through live netmeeting sessions and RDP
Updated spreadsheets using Microsoft excel and other Microsoft suite applications.

08/05 -8/07 Confiential,
PC support / Deployment contractor

  • Provided deskside support to different vendor
  • On call pc deployment
  • Supported the domain name server and dhcp using window XP operating system
  • Upgraded routers and hubs for local retail stores across Atlanta
  • Upgraded computers for local banks after hours
  • 08/05 11/05 Verso Technologies

Advance Application Specialist
Provided Technical Support service using basic Active directory
Supported the domain name server and dhcp using window XP operating system
Supported end users with contact management technologies.
Provided problem resolution, escalation, call routing and database management for customer inquiries.

02/03 02/05 Confidential,
Technical Support Representative

  • Assisted with resolution of billing accounts issues for Bellsouth DSL customer.
  • Provided troubleshooting for modems, printers, faxes, switches, and routers.
  • Resolved issues in the areas of TCP/IP, LAN/WAN connections, file and printer sharing, DLL Files, through Win/XP, Win2000, Win/ME, and WIN/98 as well as desktop support issues.
  • Resolved email issues using Microsoft outlooks 2003

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