Senior Desktop Support Resume Dallas, TX - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Senior Desktop Support

Responsibilities:

Provided on - site and remote technical 3rd September-2011 level support to over 1,500 users
Utilized Symantec EndPoint Protection to monitor, assess, and resolved potential threats to corporate network
Use Symantec Encryption (PGP) to prevent cyber attacks Trained and educated corporate internal users on cyber security procedures and preventative measures
Implemented two factor autantication (RSA securid) tokens for corporate users' assets Setting security permission controls for corporate users such as (read/write/all)
Accessed Microsoft Active Directory verifying users accounts, passwords, adding users to groups/domains, DNS
Configured/created VPN accounts for corporate users Hardware, software and network infrastructure troubleshooting/support
Network Administrator tasks: deleting terminated or former employees accounts
Troubleshooting/creating corporate users access to files, folders, and network shared drives

Confidential, Austin, TX

IT Support

Responsibilities:

Provided prompt IT solutions to energy September - 2011 lobbyist and corporate executives during teh Texas legislative session
Ensured network printers and company assets were working at optimal performance at teh EFH corporate offices and at teh Texas state capitol building
Provided 24/7 onsite/remote support to resolve time-sensitive critical issues
Audio/video support