Backup Administrator Resume

OBJECTIVE

Interested in obtaining a position in the field of Information Technology with an emphasis on technology integration; special interests include Linux administration, ERP system administration, software security, consulting, and systems analysis.

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Backup Administrator

Confidential

Responsibilities:

In - depth troubleshooting of backup and restore failures on both Windows and Linux servers with varied configurations, such as MySQL clusters and Exchange
Repaired failures between the centralized backup system and the client servers
Managed the configuration of the servers and maintained the hardware
Maintained the everyday backup for recovery by the automated process
Proactively looked to improve and add efficiency to current processes and exercised judgment in the decision-making process in order to provide consistent customer service

GM Connection Customer Technical Advisor

Confidential

Responsibilities:

Trained end-user on the proper operation of application components
Performed security check and verify details of the customer’s service plan and other specifications
Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
Excel in asking probing questions and researching, analyzing and rectifying problems

Jr. SAP System & Security Administrator

Confidential

Responsibilities:

Provided system and security support to resolve tickets in a timely manner
Managed SAP users, authorizations, and profiles
Lead in collecting and providing audit requirements to PwC in annual audit
Developed and maintained system documentation for internal processes
Performed user license type clean ups which saved the company $50,000
Conducted regular work process monitoring which halped reduce response time by 10 hours weekly
Monitored SAP systems (users, system logs, short dumps, locks, developer/system traces, disk space, etc.)
As part of a global unification project, collaborated with different application owners to update documentation
Lead in the SAPGUI 7.40 upgrade project
Provided assistance in running periodic reports as necessary for the business processes
Provided status reports for projects to management