SUMMARY

• 16 years of Information Technology Experience in SAP SD/OTC (EDI/VC) /CS /SM /PM /GTS /CRM TPM/ MDM/C4C/MM/PS/Hybris Billing/FICA and Data Science (Python - Pandas, Numpy, Facets), SQL, TensorFlow and Statistical Model building on SAP Leonardo Business Object Predictive Analytics.
• Currently managing Enterprise Applications for Confidential . Focused on delivering technology solutions, application integration, process design and optimization.
• Completed a greenfield implementation in Confidential Tires as OTC Solution Architect involving B2B/B2C/Mobile on IoS/Andriod OS, project gone live on 1st JAN’2019.
• Completed the Architectural Business/Technical Design and business blueprint as OTC Solution Architect on a Transformation initiative in Confidential UK. Lead the initiative of moving business from a legacy system on to SAP involving SAP FICO/SD/MM/PS/MDG/BRF+/C4C/HANA Database/FIORI and SLcM modules.
• Successfully delivered Multiple Projects in wif Levi’s & Strauss Account as Solution Architect (AFS) on multiple projects. Leading the excellence team to chart out the next steps in the go to market strategies, optimizing the current Architectural Assessment and migrating the legacy e-Commerce site onto Hybris Platform.
• Led the OM and DL Teams from offshore for NIKE (AFS) and Cole Haan (IS-Retail).
• 20 plus End-to-End Implementations across Geographies, Upgrades, Application Support, and Roll Outs.
• Successfully managed the Customer Services Consulting - Competency Head for the Bangalore GDC, developing solutions and submitting POCs for niche and emerging SAP Solutions like Incentives and Commissions Management, Hybris Billing (BRIM), RAR 1.3.
• Multiple implementation experience in complete SAP SDLC, as SD/CS/SM/C4C/MM/PM/FI/Retail & CG Consultant. Have configured OTC Scenarios like MTS, MTO, Returns, Rebates, Revenue Recognition RAR 1.3, Credit/Debit Memos and Customer Service RMA, Repairs at site Customer Site and at works.
• Instrumental in setting up the Chemicals Center of Excellence in Accenture, dis facility aided to the best practices template and significantly reduced the cycle times of blueprinting and prototyping.
• Lead RFP and Bid Process Management for turnkey projects across globe.
• Lead efficient and TEMPeffective interface implementation of SAP wif CRM tools like SAP CRM, Siebel, Salesforce.com and other legacies. Created Functional Specifications in different projects and guided ABAPers to develop Interfaces, Forms, User Exits and Reports. Have lead B2B Partner onboarding initiative by automating the sales process through ALE/Idocs.
• Worked on multiple Application Support Projects and worked on High Priority Tickets under very stringent SLAs.
• Other competencies include Taxware/ Vertex/ Sabrix, Risk Management, D&B Credit Management, Revenue Recognition, Rebate Management, Variant Configuration wif dependencies, Shipment processing, Shipment Costing, Customer Service, EDI and Vistex (Bill Back).
• Thorough understanding of SDLC, managed more TEMPthan 20 implementations as OTC/CS and Project Lead Roles.
• Working noledge in SAP CRM, C4C, Siebel, Salesforce, Digital Commerce wif OMS on Hybris (SAP Trained).
• Expertise in OTC Sales Cycles, Customer Service Repair and Returns Cycles, Plant Maintenance and SAP Predictive Maintenance and Service, Revenue Accounting and Reporting RAR 1.2, Rebate Management, Variant Configuration wif dependencies, Taxation (Taxware / Vertex / Sabrix), Incentive Commission and Royalty Management, Convergent Charging/Convergent Invoicing, Shipment Processing, Shipment Costing, Customer Service, Resource Related Billing, B2B Partner Onboarding Program Roll Out, ALE/EDI (850/855/830/862/940/214/954/947/856/944 and AMAZON ARN Interfaces of 753/754 and PI Integration
• Hands on experience on various project management tools like Business Interface Design, Microsoft Shared Point, Buzzsaw, Mercury Remedy, Service Now, Jira/Confluence and SAP Solution Manager.

PROFESSIONAL EXPERIENCE

Solution Architect

Confidential, Walnut Creek CA

Responsibilities:

• Manage Cloud based SAP and Non-SAP Enterprise Applications (Application Operations and Major Enhancements).
• Identifying Business Processes for Robotic Process Automation (RPA).
• Implementation of Master Data Governance (MDG/MDM).
• Leading Organization wide initiative to reverse engineer, document business processes on Confluence and identify avenues of operational efficiency improvements.
• Estimate ROI on each initiative, solicit and evaluate proposals from SI Partners.

Sr. Architect

Confidential, Los Angeles CA.

Responsibilities:

• Lead architect designing business solutions and implementing B2B Solution and partner onboarding for 30 major customers.
• ALE/EDI implementation of 830/862/850/855/856 and 810 wif Gentran as transformation layer.
• Lead a team of Functional Consultants and developers to implement best SCM practices in Automotive Industries.

Sr. Architect

Confidential

Responsibilities:

• Lead architect designing business solutions implementing best practices for Universities
• Lead a team of Functional Consultants to work wif Business Analysts and Business to capture requirements comprehensively wif elaborate documentation
• Designing enterprise architecture for multiple business stream specific customer interfacing applications of Enterprise Portals, and ALE EDI
• Designing Service and API Layer on BizTalk/MQ Series to implement common data model and provide source independent structured data to SAP
• Designing Orchestration Layer wif SAP PO (PI and BPM) - Business Process Management
• Designing SAP Solution around Sales and Student Life Cycle Management modules on top of HANA DB to implement complete pre and post assessment cycles of Cambridge Assessments Business Processes
• Defending solution design before a team of Confidential and SAP UK Architects
• Documenting exhaustive Business blueprinting document for build
• Configuring POC on Business Rules Framework BRF+
• Writing functional specification on the business rules validation engine based on BRF+
• Reviewing functional specifications on the most complex objects.

Sr. Architect

Confidential

Responsibilities:

• Solution Architect for all SAP Application Development Projects
• Lead multiple strategic initiatives in MDM and Hybris e-Commerce Solution design
• Managed a BI SideCAR Implementation on S4/HANA DB
• Leading the Business Transition and Transformation Team to develop the Levi Go To Market Strategy and next steps in IT Initiative
• Worked on transforming the Application Support Program from SLA Driven model to Outcome based model
• Lead the Global OTC Team for Application Development and Production Support Teams.

Confidential

Project Manager and Lead SAP SD Functional Consultant

Responsibilities:

• Managed a team of 12 Consultants on a green field SAP Implementation of Tablet Manufacturing and trading organization, It involved 15 interfaces to CRM, E-COMM, UPS, Partner Center and Finance applications.
• The implementation involved implementation of Service Management to cater to the Repairs and RMA Process and had a stringent implementation period of 5 months wif a hard fix go live date of September 1st 2009.
• The team delivered the project on time and budget, individual responsibilities being:
• Project initiation and resource management
• Managing business workshops to capture business process and interface definition, complete wif documentation wifin 5 weeks
• Realization of project in 6 weeks wif major deliverables in offshore
• Managing Unit Testing and User Training wif training deliverables from offshore
• Integration Testing wif 15 functional interfaces, Forms and real time master data
• User Acceptance Testing
• Go Live Mobilization
• Final Cut Off

Confidential

Application Support/ Change Request Manager

Responsibilities:

• Set up application support framework for post go live hyper care
• Set up Validation Plan for maintaining autanticated and validated production system
• Enforced Change Request process for release management
• Stabilized the system wifin the Hyper Care Period of three months
• Reported Project Metrics to Steering committee
• Manage Transition from Hyper Care to steady state application support
• Managed the Functional OTC/Vistex (Bill Back Module) Team,

Confidential

Project Manager and SD Lead

Responsibilities:

• Project Planning & Scheduling
• Implementing complex RMA, RRB and Repair Cycles
• Interfacing wif Steering Committee
• Coordinating Offshore Centers (Third party vendors)
• Business consulting on CRM tool adoption
• Post Go Live Support and System stabilization
• Month End Book Closure
• Set up Application Long Term Support Model, infrastructure
• Set up Support Metrics Data Model
• Transition to application support team