SUMMARY

• Highly skilled and deeply knowledgeable SAP systems process analyst with over 19 years intensive Order - To-Cash experience and 1 year of CRM experience designing, implementing, and administering order-to-cash supply chain processes requiring diverse, often complicated solutions. Proficient at enhancing automated processes and business platforms through swift insightful analysis of business needs. Proven track record in leading and managing a variety of multi-faceted projects to successful and timely completion.

PROFESSIONAL EXPERIENCE

Senior Application Consultant

Confidential, Cincinnati, OH

Responsibilities:

• SAP Sales and Distribution Process Blueprint for SAP S/4HANA 1809
• SAP Logsitics Business Process Architect
• Project Lead for Sales & Distribution, Logistics Execution, EDI and Third Party Interfaces
• Develop solutions for processes from legacy systems to SAP S/4HANA 1809
• Development specifications for enhancements and third party interfaces

Manager, SAP

Confidential, Oakbrook Terrace, IL

Responsibilities:

• In addition to the below listed responsibilitie, manage all Order to Cash, Procure to Pay and Inventory Management responsibilities and personnel
• The sole go-to point of contact for the Senior Leadership Team for any production issues/enhancements or new projects.

Senior Business Analyst

Confidential, OakBrook Terrace, IL

Responsibilities:

• As the sole Order-To-Cash resource, I was the key figure to all senior level management for advice and solutions to new or ongoing business related functionality processes, providing them with usable systemic solutions to further increase productivity and ROI.
• Support and interact with the business community, which included but was not limited to, business requirement gathering and writing, solution design, requirement and design reviews, user acceptance testing and production support.
• Provided production support by trouble-shooting problems that are encountered by users and super users.
• Work closely with our ABAP development team to debug issues, design enhancments to to the system through user exits. This includes writing functional specs, unit testing and functional testing.
• Configured full Order to Cash cycle including, sales order types, item categories, pricing, logistics and billing.
• Closely work with our Pricing and Trade Spend group on pricing issues, new condition types, rebate agreements, customer price lists and the overall pricing structure for the company.
• Work with the Transportation team on our third party TMS Lean system and the EDI interfaces and data flow needed.
• Configure Routes and Shipping Points to ensure that transit times to and from customers are met
• Work closely with Plants and Distribution Centers to ensure that shelf life procedures and customer labeling requirements are met on an individual customer basis.
• Implemented the CoManufacturing order entry process to ensure that our customer timelines for product receipts where met.
• Maintained copying control from Sales / Delivery / Billing documents
• Provide guidance to the EDI IT Team and their business for any new EDI customer or vendor set ups and IDOC mapping details. Including, SAP Functionality to transmit EDI messages. The data relevant to configuration part of the EDI - Output type, Condition Tables, Output Determination Procedure, Message Control Data, Port Definition, RFC destination, maintaining SAP Partner Profiles and other required parameters were configured for creating and modifying SAP IDOCs.

Senior Business Analyst

Confidential

Responsibilities:

• Daily user support and interaction with the business community which includes business requirement gathering, solution design, user acceptance testing and production support.
• Adjusted configuration of SD components as required by the business in order to support production support issues.
• Fulfilled FDA requirements for SD and WM transactions for shipping pharmaceutical products.
• Fill out required FDA compliance paperwork for all system changes.
• SD Lead for major 3rd party shipping project including configuration for full order to cash cycle as well unit, integration and user acceptance testing and documentation.
• Performed the role of troubleshooter, successfully identifying system inconsistencies and implementing optimum business solutions through programming and business process enhancements.

Senior SAP Application Consultant

Confidential, Downers Grove, IL

Responsibilities:

• Configured components related to Sales Orders: Sales document types, Item categories, Schedule Line Categories, Document flow, Copying controls, Contracts and scheduling agreements, Incompletion logs.
• Maintained copying control from Sales / Delivery / Billing documents for consignment and third party.
• Customized output determination for sales document, Deliveries and Billing documents.
• Configured inquiry-to-cash process including inquiry, quotation, sales order, shipping and billing information system
• Provide guidance to the EDI IT Team and their business for any new EDI customer or vendor set ups and IDOC mapping details.
• Configured the SAP Functionality to transmit EDI messages. The data relevant to configuration part of the EDI - Output type, Condition Tables, Output Determination Procedure, Message Control Data, Port Definition, RFC destination, maintaining SAP Partner Profiles and other required parameters were configured for creating and modifying SAP IDOCs.
• Inbound messages included 810, 820, 850, 855, 856
• Outbound messages included 810, 832, 850, 856, 855, 860
• Define transaction requirements, X.12 to IDOC mapping, configuring SAP, and developing User Exits and new function modules for custom requirements.
• Monitored inbound / outbound flow of production orders, shipments, invoices to check for workflow notifications and resolve error messages.
• Implemented workflow for solving EDI errors.
• Provided production support by trouble-shooting problems that were encountered by users and super users.

Functional Analyst

Confidential, Naperville, IL

Responsibilities:

• Planned and adjusted configuration of SD as required including implementation of new partner functions, text fields, transportation zones, shipping points, means of transportation, foreign trade, promotion codes, custom pricing tables, material determination, customer-material info records, listings and exclusions, output determination, order reasons, order types, copy control, EDI configuration, MRP and availability checks configuration, item categories and schedule line categories, intercompany and 3rd party billing among others
• Designed and implemented a new order to cash process for new business segment which included working with the business to gather requirements, creation of blue print, configuration within SAP, functional design documents and working with the ABAP developers, unit acceptance testing, implementation and post go live support
• SD Lead for SAP Technical Upgrade from SAP R/3 3.1 to ECC 7.0
• Spearheaded supply chain processes within SAP environment, demonstrating a comprehensive understanding of price, inventory and supply chain management.
• Performed the role of troubleshooter, successfully identifying system inconsistencies and implementing optimum business solutions through programming and business process enhancements.
• Daily user support and interaction with the business community which includes business requirement gathering, solution design, user acceptance testing and production support.
• Developed full lifecycle testing cycles
• Implemented SAP CRM 7.0 Customer Interaction Center and Salesforce Automation (for both internal and field sales reps) modules.
• Gathered business requirements and developed functional specifications for rich internet applications that were developed with Adobe Flex to supplement the standard SAP CRM WebUI.
• Worked with WebUI Configuration including business roles, navigation bar profiles, function profiles and work centers.
• Responsible for configuration of the following transaction types: interactions, service requests, opportunities, activities, including number ranges, status profiles, catalogs and codegroups, text types and text determination procedures, partner determine procedures, and actions.
• Responsible for maintenance and configuration of Business Partners and Materials, including attributes and attribute sets, product hierarchy, and roles.
• Responsible for org structure management and integration with SAP HR.
• Responsible for doing analysis of Computer Telephony Integration with an Avaya Server for voice, email and chat.
• Responsible for setting up middleware processes with external (non SAP ) systems including AS400 and Mainframe servers, Microsoft Outlook, and ATG via communication channels that used a combination of web service calls and a third party middleware bus (TIBCO).
• Analyzed the required configuration / jobs / programs that needed to be written or revised, and estimated the time and resources needed to complete the project / assignment.