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Team Lead Resume

Burlington, NC


  • SAP Certified HCM solution consultant ECC6.0
  • A total of 5 plus years of experience- 3 years in Operations and 2 years of strong functional domain experience in Human Resource and a good understanding of all aspects of the Human Resources business process.
  • Excellent problem-solver, able to quickly grasp complex systems and successfully applying them to projects and operations
  • Dedicated team player with strong communication skills combined with the ability to handle multiple tasks simultaneously in deadline-oriented environment
  • Permanent Resident of United States (Green Card Holder): Authorized to work and live indefinitely in the United States
Professional Experience

SAP Certification ECC 6.0, 2009

Oct 2006 - Feb 2008, India
SAP HR End user

Personnel Administration

  • Worked on the Enterprise structure and the Personnel Structure
  • Worked with various Actions involved in the life cycle of an employee
  • Worked extensively on transactions PA20, PA30 and PA40 for maintenance of HR master data
  • Maintained various infotypes pertaining to master data
  • Ran several reports and queries as per the business requirement
  • User acceptance testing based on the business requirement

Organizational Management

  • Created organizational units, jobs, tasks and positions and integrated all of these into the enterprises organizational plan

Finalized training strategy, conducted end user training and prepared enduser documentation

Dec 2005 - Oct 2006, India
Human Resources Generalist

  • Recruitment and Selection - All permanent, temporary and contract employees
  • Induction and Orientation
  • Coordinating some of the training initiatives
  • Employee Communication
  • Ensuring Various Policy Compliance
  • Mentor Responsibilities

Feb 2005 - Nov 2005, Burlington, NC
Team Lead

  • Co-ordinate with the client service team for any project specific account related procedures during a project set up
  • Notified changes in the client processes to the team in India
  • Monitoring team productivity and quality of work
  • Trained and Mentored team members from India office on client process

Jan 2003 - Feb 2005, India
Team Lead

  • Managed and assigned account receivables, EOB and patient correspondence for a team of 15
  • Acted as a company liaison to communicate client updates, process changes and also maintained a record of the same.
  • Compiled weekly reports on the status on ageing and current account receivables
  • Awarded Best Quality of Work and Best Team for two consecutive quarters
  • Minimized attrition rate to 5% or less
  • Ensured 80 % utilization of manpower resources at all times
  • Created and assigned tasks to team and groomed them for higher roles; ensured team members consistently achieved project targets in performance and quality; identified training needs for team and self and ensured it was completed; identified team members for rewards and recognition; counseled and provided feedback to team members on a bi-monthly and year-end basis
  • Interviewed and trained new hires
  • Trained a batch of 40 on US healthcare system
  • Rated "1" and awarded Best Performer for three years
  • Bachelors in Commerce (Computers), March 2002.
  • SAP Certified HCM Solutions Consultant-ECC6.0.

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