SUMMARY

• Sr. SAP and ServiceNow Consultant with 8 + years of experienced in SAP modules such as P2P (buying, Invoicing, MM, SD) Success factor and ServiceNow GRC module, ServiceNow Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics, as well as Performance Analytics. As a Business Analyst, Team member / Lead on Ariba implementations and ServiceNow Maintenance and administration
• I have worked on various aspects of application design and development cycle with both functional and technical expertise in Ariba Buyer, Invoicing, ACP (Ariba Category Procurement), ACW (Ariba Contract Workbench)
• Ariba Sourcing, SPM (Supplier Performance Management) business solutions and Engineering the business operations skills demonstrated by around 6 plus years of IT experience in Web - based Applications, Client-Server and Database Applications. Strong understanding in reverse Engineer and GAP analysis (AS - IS and TO-BE) business requirement gathering.

TECHNICAL SKILLS

Methodologies: Agile (Scrum, Kanban), Waterfall

Defect Tracking Tools: Quality Center 10/9.1/9.0, JIRA, Bugzilla, Redmine

Testing Tools: HP (Quality Center), Test Director, SOAP UI

Databases: SAP HANA, MS SQL Server, MS Access, SQL*Plus

Operating Systems: HP-UNIX 10.2, Windows 95/98/NT/XP

Web Technologies: SAP ARIBA, HTML, DHTML

BI Reporting tools: Tableau, Crystal reports, XSL FO, Google Analytics

PROFESSIONAL EXPERIENCE

Confidential

SAP Integration Consultant/ ServiceNow Admin Consultant

Responsibilities:

• Involved in Ariba cloud implementation with ServiceNow
• Strong knowledge in all phases of Problem resolution / Production support (both internal and end-user support)
• Performed integration of Ariba On-Demand suite with SAP ERP system using Web Services (WSDL) and Integration Tool Kit
• Experience in Service Catalog, Requirement Fulfillment, Self Service Portal, Incident Management, Change Management, Problem Management, Learning Management on ServiceNow platform
• Evaluated and documented business processes and functional requirements.
• Expert in ServiceNow with experience on implementing end - to-end Service Catalog, Incident Management, Change Management and Release Management with extensive knowledge on Content Management System and GRC (Governance, Risk and Compliance application)
• Experience in Implementation, design, development, documentation, deployment, and post-production support following Software Lifecycle using SDLC SCRUM
• Hands-on experience on Governance, Risk and Compliance application (GRC)
• Designed and configured different workflows for various Service Catalog items
• Worked in Installation and Configuration of different modules of ServiceNow
• Worked on End-to-End implementation of CMDB module using Discovery tool in ServiceNow
• Provided daily support of Service Management Platform (ServiceNow), including Configuration, Integration, Customization, Scripting, Administration ServiceNow processes
• Experienced in Extracting, Transforming and Loading data from various data sources like excel, flat file and Oracle to SQL Server databases using SSIS SQL Server Integration services
• Strong experience in assigning permissions to the valid users for executing the reports & deploying reports to report servers

Confidential, King of Prussia, Pennsylvania

SAP Ariba Integration Consultant

Responsibilities:

• Implement and maintain the multiple SAP instances that comprise the SAP environment (Including the development, test, training and production Systems)
• Managed the SAP environment by configuring, monitoring, tuning and troubleshooting as well as scheduling and executing the SAP transport system
• Collaborated in resolving SAP transport and source code problems
• Designed the interfaces between the SAP ECC and Ariba and maintained the Data Dictionary and Database objects to manage the migration of SAP Database
• Successfully performed the application configuration into production system from Quality system
• Maintained the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly
• Introduced technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance
• Design and implement an optimal SAP configuration to maximize system performance and availability
• Install and configure all required SAP database servers and application servers
• Manage SAP users, authorizations, and profiles
• Distribute the online SAP user workload and monitor and manage the SAP background job workload
• Configure and manage the SAP printing subsystem for all SAP instances
• Maintain SAP performance by planning and executing SAP tuning strategies
• Monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.)
• Administer the SAP database with Database Administrator (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.)
• Perform SAP client administration (create client, copy client, delete client, export/import client) as required
• Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology
• Strong knowledge in Ariba Buyer on Premise(9r1): Spend Management, Procurement, Invoicing and Sourcing. Configured Material and Service Catalogues, Contract Templates, clauses, Team Member rule files, Conditions, Purchase Requisitions, Purchase Orders (Material and Service), Utility Payments, Check Requisitions, Receipts, Approvals levels, Check Point errors, Performance Reports
• Develop and maintain system documentation for all SAP instances and interfaces

Confidential

SAP Integration Consultant

Responsibilities:

• Installed and configured on-premise applications and components like S/4 HANA, SAP ERP, SAP Gateway, SAP HANA
• Integrated SAP cloud applications with SAP S/4HANA (both on-premise and cloud editions)
• Deployed and configured integration content/packages (iFlow), Key store, data flows and other artifacts on the CPI
• Analyzing integration APIs on SAP API Hub
• Integrated SAP cloud applications (like Success Factors, Fieldglass, Ariba, Concur, Hybris, IBP, S/4HANA CE) with SAP S/4HANA using SAP CPI
• Configured standard end-to-end integration scenarios like Purchase Order and Invoice Automation, Cost Center data and Order Management
• Responsible for procurement of SAP cloud application tenants and performing initial configurations on the tenants
• Responsible for set up of customer-like reference landscapes to implement and analyze the standard end-to-end integrated business scenarios using SAP CPI
• Reviewed End to End business Scenarios, map them in SAP and ensure completeness of Test scripts and smooth deployment across SAP landscape
• Develop Functional Specifications (FS), and Technical Specifications, Configuration specs, and other required documents
• Responsible for overall coordination, integrity, planning, prioritization and completion of project deliverables