OBJECTIVE:

• My results - driven, process oriented, customer-focused mind set with strategic insight has helped me to be a part of best teams, which delivered great products. I build relationships based on trust and transparency. My passion is to enable and be part of great teams developing applications and products which help to solve problems end-users care about.

SUMMARY

• 11 years of IT experience with good portion of that time specifically in the CRM domain (7 years in SAP CRM & 2.5 years Siebel).
• Expert in Web Application Development (BSP) and enhancements using CRM Web Client.
• CRM 2007, 7.0, 7.2 (EHP 2) Web UI enhancements using BSP Component workbench, Enhancement sets, Generic Interaction Layer (GENIL) / Business Object Layer (BOL) development and extensions, Editable Overview pages migration (eOVP), BSP Tag library.
• Expert in Configuration of CRM Web UI Interface. UI configuration tool, Design Layer, L-Shape, Navigation bar & Business Role configurations and Transaction Launcher.
• Expertise in BADI / Enhancement set Implementation, using EEWB (Easy Enhancement Work Bench), BAPIs and Extension concept (used to build custom BSP UI components).
• Solid Hands on experience of ABAP Objects, Data dictionary, MVC Architecture and building CRM Web services using CRM Open Service Tool.
• Expert in using the 1Order Framework.
• Developed custom functionalities in the TPM areas like Trade spend, Defaults, Status Management, Condition Generation, Date ranges, Overlapping, Prepacks Editable Lists.
• Expert in Enhancements, customizing, analyzing business requirements, SAP Technical design, configuring, development, problem solving & debugging.
• At SAP Labs, Development point of contact from SAP to INTEL’s SAP CRM 2007 implementation of MDF (Marketing Development Funds).
• At SAP Labs, supported and did remote consulting for CRM 2007 ramp up customers INTEL, AMD in resolving the issues during implementation.
• Conducted CRM Web Client, BOL/GENIL and L-Shape Customizing trainings @ SAP Labs.

TECHNICAL SKILLS

Programming Languages: ABAP, C, C++, VC++

Web Technologies: CRM WebClient (BSP)

Databases: SAP MAX DB, MS SQL-Server

Environment: & Tools: ABAP Work Bench, CRM Open service Tool, MS Office

Packages: SAP CRM 5.2 / 2007 / 7.0 / 7.2 ( EHP 2 ) and SAP CRM On-Demand

Tools: HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

Sr. SAP CRM Technical Lead

Responsibilities:

• Did Fit / Gap analysis on the requirements
• Responsible for analyzing the functional specifications from the technical stand point
• Implemented the Profane words and Buzzwords functionality in ERMS
• Implemented the correspondence request functionality for the external customers( Chick-fil-A)
• Implemented the custom functionality to send the Sync Record data (IR+ST) through the e-mail to the consumer of the complaint through the actions.
• Implemented CRM IC INBOX BADI to support the sub org units functionality for e-mail and phone agents
• Implemented the custom functionality in ERMS routing where the replied e-mails should be routed to agent who processed the e-mail previously and adopted the Inbox search functionality where agent can search the replied e-mail.

Confidential

Sr. SAP CRM Technical Consultant

Responsibilities:

• In the prototype phase, I interacted with Business leads and Functional consultants from various locations in understanding the Confidential way of managing the intellectual property and its licensees.
• Did Fit / Gap analysis on the requirements
• Responsible for analyzing the functional specifications from the technical stand point
• Created the custom condition tables in CRM to calculate the pricing for IP’s
• Enhanced the standard SAP provided Condition Line BOL to support custom condition attributes to support Warner Bros business functionality
• Implemented /SAPCND/ROLLNAME BADI to support custom pricing attributes for variable royalties business scenario in WB sales contract
• Implemented tree view for continuance sales scenario to meet WB business scenario
• Added custom contract fields in contract OV page to meet WB business scenario
• Add custom pricing fields in flat fee and variable royalties to meet WB business scenario

Confidential

Lead Technical Consultant

Responsibilities:

• Involved in design discussions and implementation of SAP CRM IC Web.
• Involved in baseline configuration for CRM IC web application (All IC profiles, Transaction type, Solution database)
• Part of making technical specifications and developing customer requirements in standard CRM Web.
• Enhanced Standard CRM IC web application mainly in areas Business partner search, Interaction Record, Sales Order.
• Worked in SAP IC web MVC framework mainly in the BOL and GenIL Layers and enhanced various views/view sets, Business Object Layer (BOL) to meet customer requirements.
• Enhanced standard CRM Activity, Order header and Item objects using EEWB (Easy Enhancement Work Bench).
• Created new custom View / View set /View Configuration e / Windows in ICWEB client component work bench.
• Developed Solution offering Custom BSP in ICWEB client Component workbench.
• Developed Stock list Custom BSP Application in ICWEB client Component workbench.
• Extended the existing BOL model (using One Order Framework) to add a new dependent object coded the logic of persisting the data in the Marketing Object layer using back end APIs.
• Implemented CRM 2007 site serve using BSP based adobe form.
• Create RFC enabled function modules / APIs to read the campaign and marketing plan data from the external systems.
• Enhanced the BOL structures and tables using the EEWB
• Involved various badi enhancement developments using easy enhancement workbench in CRM 2007.

Confidential

Sr. Technical Consultant

Responsibilities:

• Created the BSP UI components which consisted of View/Viewset/Overview Page, Runtime repository changes like Component Usage, Component Interfaces, and Navigation links.
• Development of PC-UI with the help of ABAP objects.
• Developed custom classes(SE24)
• Worked with Business data toolsets
• Creation of PC-UI for installed base (ABAP objects/custom classes).
• Creation of PC-UI for Agreements (ABAP objects/custom classes).
• Creation of event handlers, views, page attributes of the BSP.
• Created new custom View / View set / Overview page / Windows using enhancement sets in BSP component work bench.
• Extended the existing BOL model (using IBOM Framework) to add a new dependent object coded the logic of persisting the data in the Marketing Object layer using back end APIs.
• Added the newly created views in the application using the Runtime repository configuration.
• Configured UI changes in the views using the UI configuration tool.
• Enhanced the existing BSP UI screens of Quotation and Contract Management, Target Groups by adding new fields as per the requirement. Coded the business logic in BADI implementations which populates the new fields.
• Enhanced the BOL structures and tables using the EEWB.
• Created the technical links, nav bar links for the newly created UI components. Maintained the customizing in the L-shape.
• Implemented the Saved search functionality so that the user can save the most popular searches in the IC WEB client BSP application.
• Developed/Customized Business Forms (Work Flow) using Adobe forms.
• Create RFC enabled function modules / APIs to read the Quotation, Contract, Purchase order data from the external systems

Confidential

Development Specialist

Responsibilities:

• Clarified on the requirements, and did the high level and low level technical design.
• Prepared the design document which gives all the technical details of the feature including the names of the structures, domains, tables, the customizing entries and the approach
• Task distribution, Customizing, doing the ground work for the development, assisting the team mates in solving the technical issues.
• Created the BSP UI components which consisted of View/Viewset/Overview Page, Runtime repository changes like Component Usage, Component Interfaces, and Navigation links.
• Maintained the Navigation bar profiles for the new components, Business role customizing and “most recent edits” customizing.
• Modified the existing BOL Model to cater to the requirements of the High volume segmentation.
• Created the Transparent tables, structures, data elements, domains required for backend processing logic.
• Testing the application in the test cycles and drove the test status to Green. Maintained and supported during all the test cycles.
• Monitored the message queue and dispatch the messages to the developers.