SUMMARY

• SAP/QA Methodology - 17 years
• SAP Project Management - 10 years
• Release Management - 5 years
• Change Control Processes - 15 years
• Transports and Corrections - 8 years
• N-Plus 1 Tier Architecture - 5 years
• N-Plus 2 Tier Architecture - 5 years
• ITIL Methodology

Summary:

Jackie brings a track record of delivering business solutions and adding great value on initiatives.

As an Information Technology professional, she draws from her 17 years’ experience with SAP and other ERP systems. In the SAP arena, she started out configuring for MM and HR and moved on to developing and leading Quality Assurance teams in over 18 projects (5 of which were with Global Implementation and the others involved Human Capital Management, Supply Change Management, Finance, Business Intelligence, Solution Manager, and Master Data Management).

Her industry experience includes Beverage Products, Consumer Goods, Public Sector/ Government, Consulting and Retail. Jackie has a sound understanding of project methodologies (e.g. ASAP, Solution Manager and SDLC) as well as Information Technology Infrastructure Library (ITIL) and Six Sigma techniques and approaches

Career History:

Confidential, 3/2012 – 10/2012
SAP Release Manager
• Drive the completion of a release schedule and assure all appropriate transports are supported within the SAP landscape
• Set delivery expectations with key stakeholders ((• Updates and communicates release status. Escalates issues in a timely manner as required.((
• Lead Release Management planning activities, including establishing staffing as needed, validating requirements and deployment assignments((• Build effective relationships with internal and external team members((• Collaborate across the integration and development teams to resolve disconnects, gaps, issues, etc.((•
• Track and analyze release activities, identifying trends and conflicts in resource requirements, schedules or approaches((• Lead contingency planning efforts as required((•
• Facilitate/manage Release Risk Management processes and monitor for conflicts/dependencies;
• Facilitate/manage Release Change Control processes ((• Manage release documentation((• Partner and align with Integration Managers to enable execution of key functions((
• Identify and analyze impacts of minor / major / projects efforts on overall release plans, identifying trends and conflicts in resource requirements, schedules or approaches; Highlight environment contention((• Work with integration and test management to assure appropriate execution of testing processes (unit, integration, user, regression)((• As needed, facilitate post-release evaluation meetings to discuss issues and identify improvement opportunities

Confidential, 1/2011 – 3/2012
Global SAP Test ProgramManager

• Lead the executive Change Control Board and drove the tactical and strategic agenda for quality controls and testing regimen.
• Developed Release/Maintained Quality Gate Reviews.
• Define Test Strategy, Test Approach and common Test Tool for Global Program
• Define Common Testing Approach and Methodology for Global Program
• Strategy planned the new Testing Approach for Coke One Bottler to from shared environment to ‘single instance’.
• Assisted in the planning of the new landscape N+1 environment
• Managed/triaged defect resolution for multiple bottlers
• Developed/Manage Master Schedule for Testing ( multiple bottlers, difference phases; E2E, UAT, Regression, Performance )
• Define Metric’s and Reporting Process

• Managed and lead testing activities across multiple platforms/teams including resources, other vendors/service providers, and virtual teams
• Ensure the readiness of multiple test environments, integration of SAP test environments with other legacy applications for integration or regression testing.
• Provided ‘Lesson Learned’ after each Release to leadership team
• Team validated the overall solution, including the configuration, customizations, reports, workflow and security profiles function as designed (CRM, HRM FICO, MM, SCM, PP and Mobile)
• Lead/Participate/all Testing activities (Hands-On)

Confidential, 7/2010 – 1/2011
Global SAP Test Lead/Manager (Center of Excellent / Release Manager)

• Lead the executive change control board and steering committee and drove the tactical and strategic agenda for quality controls and testing regimen.
• Define Testing Process for Center of Excellent
• Manage multi-system landscape
• Defined/ Developed test plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Parallel Testing, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports,
• Planed and conducted Unit, Regression, Integration, Conversion, End to End Testing, Security Testing and User Acceptance Testing and Performance Test
• Staffed and managed a team of 10-20 testers including the offshore model
• Develop complex Release Management schedule to manage multiple projects in an N + 1 environment.
• Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed
• Developed and manage a test sequencing strategy that prioritizes critical processes, reflects functional dependencies and optimizes core and subject matter expert resource capacity
• Provide overall leadership and direction of testing effort and ensured integration with other deployment initiatives (training, conversion, security, cutover, and defect transition)

Confidential, 2/2010 – 7/2010
SAP Test Lead Manager

• Architected, procured and designed test environment to support a complex integration of company and vendor development workstreams
• Provided Testing Center of Excellence wit comprehensive Test Program Strategy, Planning, organization, mobilization and operations
• Trained/Mentor FICO team on HPQC (Group of 20+ Users)
• Designed Test documentation (Test Plan, Test Case Specifications, Test Scenarios, and Procedures) for functionality testing.
• Develop and manage test plan, test strategy and test progress
• Provided training on Mercury Tool, i.e. Test Director.
• Lead Integration, Regression, UAT and Security Testing for FI/CO team
• Configured and deployment of Solution Manager, i.e. (Business Requirement, App.’s, Testing and End User Training
• Lead/Participated in all Testing activities ( Hands-On)

Confidential, 5/2009 - 2/2010
Global HCM SAP Test Program Manager
• Participated on the executive change control board and steering committee and drove the tactical and strategic agenda for quality controls and testing regimen.
• Lead/Participated in all Testing activiti
• Lead/Participated in all testing activities
• Defined/ Developed test plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Parallel Testing, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports,
• Planed and conducted Unit, Regression, Integration, Conversion, Payroll Comparison, End to End Testing, Security Testing and User Acceptance Testing and Performance Test
• Staffed and managed a team of 10-20 testers including the offshore model
• Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed
• Developed and manage a test sequencing strategy that prioritizes critical processes, reflects functional dependencies and optimizes core and subject matter expert resource capacity
• Provide overall leadership and direction of testing effort and ensured integration with other deployment initiatives (training, conversion, security, cutover, and defect transition)
• Developed and maintain project plan and tracking activities against a milestone based plan, providing regular and accurate reports as appropriate.
• Accountable for setup and administer the Mercury Interactive toolsets, Quality Center (SME), TAO and Quick Test Professional and also responsible for establishing test-tool environment, maintain Dry Run, Cutover Management and maintain version control a library of automated test scripts written with Mercury s Quick Test Professional, utilize Mercury toolset to produce Metrics and Reports, Mercury Administration, SharePoint, Implement and Enforce Quality Assurance standards, Focus Frame BPT Accelerator for SAP and SAP Solution Manager

Confidential, 9/2008 - 5/2009
SAP Test Manager

• Participant on the executive change control board and steering committee and drove the tactical and strategic agenda for quality controls and testing regimen.
• Defined/ Developed test plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Parallel Testing, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports,
• Planed and conducted Unit, Regression, Integration, Conversion, Payroll Comparison, End to End Testing, Security Testing and User Acceptance Testing and Performance Test
• Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed
• Developed and manage a test sequencing strategy that prioritizes critical processes, reflects functional dependencies and optimizes core and subject matter expert resource capacity
• Provide overall leadership and direction of testing effort and ensured integration with other deployment initiatives (training, conversion, security, cutover, and defect transition)
• Developed and maintain project plan and tracking activities against a milestone based plan, providing regular and accurate reports as appropriate.
• Accountable for setup and administer the Mercury Interactive toolsets, Quality Center (SME), TAO and Quick Test Professional and also responsible for establishing test-tool environment, maintain Dry Run, Cutover Management and maintain version control a library of automated test scripts written with Mercury s Quick Test Professional, utilize Mercury toolset to produce Metrics and Reports, Mercury Administration, SharePoint, Implement and Enforce Quality Assurance standards, Focus Frame BPT Accelerator for SAP and SAP Solution Manager

Confidential, 4/2008 - 9/2008
Quality Center Architect

Provided Technical and Strategic Direction to the Testing Organization, pro –active in seeking continuous improvements to Test coverage and execution.

• Responsible for the design & development of the TAO’s Test Management
• Responsible for Technical direction and usage of the technologies
• Coordinated associated testing in Quality Center relative to scripts, roles and test data
• Formulated and develop effective Test Architecture for organization needs
• Provided/ Documented the product organization’s future direction, strategy and planning
• Managed the set up of the test environment

Confidential, 9/2007- 4/2008
Global SAP Test Manager – HCM Technical Upgrade

Managed and developed testing strategies within the defined timeline of the project implementation. . Managed staff attached to the project for QA purposes including but not limited to resource management and planning and task assignment and project management.
• Project managed 25-35 member team and activities for integration, testing and data migration (Developed/managed workplan)
• Created Test Plan/Test Strategy Plan (IQ, OQ, PQ)
• Managed system integrator SAP for merging legacy data into SAP FICO, HCM, PS
• Developed Parallel Test Plan
• Managed a group of offshore testers (25) daily.
• Planned and conducted: Unit, Regression, Integration, Conversion, Payroll Comparison, End to End Testing, Security Testing and User Acceptance Testing
• Accountable for setup and administer the Mercury Interactive toolsets, Quality Center (SME), TAO and Quick Test Professional and also responsible for establishing test-tool environment, maintain Dry Run, Cutover Management and maintain version control a library of automated test scripts written with Mercury s Quick Test Professional, utilize Mercury toolset to produce Metrics and Reports, Mercury Administration, SharePoint, Implement and Enforce Quality Assurance standards, Focus Frame BPT Accelerator for SAP and SAP Solution Manager
• Implemented and configured Quality Center, Site Admin, developed training material for users, trained users

Confidential, 5/2007 -9/2007
Solution Manager Consultant (7.0)

• Provided/developed training materials and trained functional and developers in addition to set-up project, blueprint, road map and configuration
• Defined/maintained multi-landscape environments through environment copies and transport management
• Issue Management/Support Notifications
• Developed/created project structure, define blueprint structure, keywords, linking documents
• Provided insight on how the client can go about making changes to the predefined roadmap in SAP.
• Configured ChaRM and Service Desk
• Following platforms (XI, BW, CRM/IPM, ECC 6.0)

Confidential,USA 1/2007 – 5/2007
QA Project Manager

• Established testing guideline and provided technical advice to technology and application teams regarding design and delivery of test strategies
• I provided redesign of the ASAP project management templates, reports, and monitoring and mitigation tools
• Performed risk analysis, resource planning, requirements analysis, assessments of testing coverage, and report overall product quality findings.
• Developed a document describing the risk framework to support the implementation of change management controls based on risk, including the definition of inputs and process to determine the risk of a change.
• Managed/developed Integration Test Plan for ZYTAX and SAP Upgrade implementation which include Regression testing, Interfaces, and some end-to-end

Confidential,USA 9/2006- 12/2006
Solution Manager (Provided Overview and Prototype SOLMAN 4.0/7.0)

• Provided overview/training for client, in addition to set-up project, blueprint, road map and configuration
• Test Management
• Early Watch Alert/Service Level Reporting
• Defined/maintained multi-landscape environments through environment copies and transport management
• Issue Management/Support Notifications
• Provided insight on how the client can go about making changes to the predefined roadmap in SAP.
• Installed, configure and upgrade Solution Manager and TMS
• Set-up RFC connections to all parts of SAP system landscapes and Satellite systems
• Implemented Service Desk and Change Request Management and System Monitoring functionality, which includes workflow, service desk, change request management, change monitoring and transports management

Confidential, 4/2006 - 9/2006
SAP Test Manager

• Developed and maintain detail test plan, track report against test schedule, managed test execution and test prep activities
• Developed exit and entrance criteria for each test cycle, worked and elevated issues as required
• Resolved logistics and technical infrastructure problems, reviewed defects and Test Issues Log on an ongoing basis
• Managed team member as they validated and tested the interaction between multiple components and People Soft modules, including system interfaces and extracts
• Team validated the overall solution, including the configuration, customizations, reports, workflow and security profiles function as designed (WM w/RF, FICO, MM and SD)
• Established testing guideline and provided technical advice to technology and application teams regarding design and delivery of test strategies
• Developed a document describing the risk framework to support the implementation of change management controls based

Confidential, 1/2006 - 4/2006
SAP FICO Test Lead

• Trained/Mentor FICO team on Test Director (Group of 20+ Users)
• Designed Test documentation (Test Plan, Test Case Specifications, Test Scenarios, and Procedures) for functionality testing.
• Develop and manage test plan, test strategy and test progress
• Provided training on Mercury Tool, i.e. Test Director.
• Lead Integration, Regression, UAT and Security Testing for FI/CO team
• Configured and deployment of Solution Manager, i.e. (Business Requirement, App.’s, Testing and End User Training

Education:

Bachelor of Science Degree Program: Mathematics
Minors Physics and Computer Science

Technical Skills:

Hardware/ Software

Windows 2000/NT 4.0, Servers/Workstations
Vantive, Timbuktu Pro, Definity Site Administration, Mercury Tools
Hyena, Microsoft Office Suites, OSS

Programming Languages:

Delphi, C++, ABAP, SQL, JCL