SAP Consultant Resume

SUMMARY

8 years of experience as an SAP Ariba consultant with overall 10 years of experience in the IT industry.
Detail oriented, well organized and proficient in time management with ability to organize and manage multiple projects.
Highly motivated and efficient.

PROFESSIONAL EXPERIENCE

Confidential

SAP Consultant

Responsibilities:

Meet with the business users for requirement gathering
Implement and accommodate the requested changes and enhancements.
Work with power apps developers to translate the requirements to the capability of power apps.
Drive demo with clients to showcase the requested changes.
Work to ensure system is compliance with client standards.
Create UAT test cases.

Confidential

SAP Consultant

Responsibilities:

Provide analysis and resolution of the issues reported from business users.
Monitor exceptions, integration and transactions through operations dashboard.
Assist business users with training and understanding of the new procurement tool.
Set up user and provide mapping to new business units
Set up personas and map activities to them.
Create and update email notification templates.
Change ownership and reassignment of transactions from one user to another
Assist users with the out of the box reports and in creating new reports in the analysis module.
Act as a liaison between clients and SMART by GEP customer support team by analyzing the user issue and working with the GEP team for backend changes.
Replicate and record defects in the SMART by GEP tool.
Create custom messages in the SMART by GEP tool to notify users of upcoming scheduled maintenance.
Involved in the hyper care support team, provide immediate assistance to business users during business unit go live.

Confidential

SAP Consultant

Responsibilities:

Performing below duties as a support team lead
Monitoring the status of incidents reported guiding team members on issues that require further analysis.
Run daily incident SLA report to track breaches and work with team members at onsite and offshore to identify the roadblocks.
Prioritize and assign incidents to resources.
Weekly call with support team members to discuss issues and
Daily report sent to Client Support Managers on incidents reported and assigned during the day.
Proposed areas of improvements in current system to the clients which were accepted and implemented.
Optimizing process to reduce the word around time from 5 to 2 days.
Drive defect triage meeting with the clients to identify the priority and severity of the defects reported.
Create low impact scripts for mass data updating.
Work with developers to resolve production support issues.
Mentor new resources.
Work with audit team to provide reports and data required.

Confidential

SAP Consultant

Responsibilities:

Assist in Ariba Sourcing issues.
Troubleshoot and assist with Ariba Contracts creation, pricing terms, commitments and punch in issues.
Monitor stuck requisitions and invoices from Ariba Buyer to ERP (SAP and JDE) and resolve the issues on any stuck transactions.
Assist with user creation, access and maintenance issues
Manage and monitor all schedule tasks and integration events
Create new scheduled tasks, JDE Universal Batch Engine (UBE) for scheduled data extraction.
Maintain interface of Master Data from JDE and SAP systems.
Troubleshoot issues in User Profiles, On Behalf Of (OBO - UP), Sarbanes Oxley SOX-UP, Delegation of Authority DOA
Set up and maintain Ariba business rules.