SUMMARY

• 3 years of overall IT experience in SAP Basis Administration
• Certified SAP NetWeaver Consultant
• Hands on experience on SAP Products like ECC, NW, Portal, Solution Manager, BW, GRC/Nfe, GTS, ATTP, PO
• Experience in SAP ERP and NetWeaver including installation, support pack stack upgrade and production support for different landscapes ECC 6.0 EHP8, SAP Solution Manager 7.2, EP 7.0, SAP NW 7.3/7.5, SAP Fiori FES 3.0, SAP GTS, SAP GRC, SAP PO 7.5, ATTP
• Hands on experience in databases like Oracle, MaxDB, MS SQL, SAP HANA and operating systems like Windows, AIX and Linux
• Performing Support packages and stack upgrade, add - on installation in AS ABAP using SPAM/SAINT and SUM, applying SAP OSS Notes using SNOTE
• Client maintenance including client copies, client opening/closing and client deletion
• Error analysis and troubleshooting Basis related issues in AS ABAP and AS Java
• Performing system monitoring and routine health check for SAP systems
• Printer, job and RFC administration
• Installation of Fiori Front-end server components in SAP NW Gateway
• Installation of Fiori backend components in SAP ECC, ATTP, GTS systems.
• Setting up Fiori Launchpad and basic tile design for Fiori Apps
• Basic configuration of Solution Manager operations capabilities
• Hands on experience in Solution Manager 7.2 Operation Control Center (OCC), Technical Monitoring configuration and alert tuning, setting up IT calendar and work modes
• Change Management for various project changes in ServiceNow
• Performing SAP transport imports using STMS, CTS+ and CHARM.
• Administering SAP Web dispatcher
• Knowledge of system refresh
• Batch job administration, spool administration and basic troubleshooting of background jobs in CPS
• Basic administration of SAP HANA DB using HANA Studio, installing HANA patches using HANA LCM
• Analyzing security vulnerabilities in Onapsis
• Start/Stop SAP systems, launch SUM using LAMA
• Preparing Installation Qualification documents in HP ALM
• Experience working in FDA regulated environment
• Experience working on SAP application managed services bound by service level agreement and various SAP projects
• Determined, confident and ability to handle situations and meet deadlines well in time
• Highly organized and dedicated performance with a positive approach
• Excellent team performer with experience in co-ordination with different teams, customer interaction, vendor interaction
• Excellent documentation, communication and interpersonal skills
• Excellent requirement gathering and analytical skills

TECHNICAL SKILLS

Operating Systems: Windows, AIX and Linux

Databases: Oracle 10g and 11g, SAP HANA, MaxDB, MS SQL server

Application Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Onapsis, ServiceNow, HP ALM

SAP Products: ECC 6.0 EHP4/EHP6/EHP8, BI 7.0, SAP Solution Manager 7.1/7.2, SAP CRM 2007, EP 7.0, SAP NW 7.3/7.5, SAP PI 7.1, SAP HCM 6.0. SAP SRM 7.0, TREX, SAP Fiori FES 3.0, SAP GTS, SAP GRC, SAP PO 7.5, ATTP, SAP HANA, SAP CPS, SAP LAMA

PROFESSIONAL EXPERIENCE

Confidential

SAP Basis Consultant

Environment: SAP ECC 6.0 EHP 8 on SAP HANA DB, Solution Manager 7.2 SP7, SAP GTS, ATTP, SAP GRC, SAP BW, SAP PO 7.5, SAP NW Gateway and Fiori, Redwood CPS, SAP LAMA, Onapsis, SOVOS, HP ALM

Responsibilities:

• Worked in validated/GMP compliant SAP environment
• Provided SAP Basis technical support for various projects following standard operating procedures
• Troubleshoot issues related to SAP NetWeaver AS ABAP and AS JAVA
• Performed pre-requisite analysis and upgrade of ATTP add-on in ATTP system using SUM and ECC system using SAINT
• Performed support package stack upgrade in Solution Manager 7.2 AS ABAP & AS JAVA along with post tasks and validations
• Performed installation and update of Vistex add-on, Vizi certificate installation, Vizi HANA client installation
• Performed support package stack upgrade of SLD (System Landscape Directory) system
• Worked on CTS+ and CHARM for SAP transport management
• SAP Web Dispatcher administration and troubleshooting, certificate update
• Basic background job management in SAP/Redwood CPS
• Performed activation of SICF services
• Basic Administration of SAP HANA DB
• Supported table data migration from MSSQL Server database to SAP HANA database using export/import wizards and R3trans tool
• Performed Plug-in installation in SAP HANA
• Performed analysis and implementation of notes related to HANA plug-in for GRC system
• Installation of Fiori Front-end server components in SAP NW Gateway
• Installation of Fiori backend components in SAP ECC, ATTP, GTS systems.
• Setting up Fiori Launchpad and basic tile design for Fiori Apps
• Opening SAP connections, raising OSS incidents and coordinating with SAP support
• Worked on SAP Operations Control Center methodology using SAP Solution Manager
• Technical Monitoring configuration and alert tuning, setting up IT calendar and work modes in Solution Manager
• Performed deactivation of usage procedure logging and activation of SCMON in all SAP systems for custom code management
• Start/Stop SAP systems, launch SUM using LAMA
• Ensure timely and quality service delivery for Global SAP Run
• Incident, Service Request & Change Management using ServiceNow tool
• Supported system maintenance activities
• Analyzed and fixed Security vulnerabilities reported by Onapsis (Cybersecurity tool)
• Prepared and executed Installation Qualification (IQs) and Operational Qualification (OQs) Documents in HP ALM

Confidential

Sr. Software Engineer

Environment: ECC 6.0 EHP4 / EHP6. PI 7.1, SRM 7.0, Enterprise Portal 7.0 EHP2, NW AS 7.3 (ESS/MSS), BI 7.0 EHP1, CRM 2007, TREX 7.0, Web Dispatchers 720 and Solution Manager 7.1, NW AS 7.3 EHP1 (ADS), OpenText

Responsibilities:

• Production support for all the SAP systems
• Incident, Service Request (under SLA) and Change Management using ServiceNow
• Troubleshoot issues related to SAP NetWeaver (AS ABAP)
• Performed support package installation, add-on installation in AS ABAP using SPAM/SAINT and AS JAVA using JSPM, applying SAP OSS Notes using SNOTE
• Performed SAP kernel upgrade and ST-PI plug-in updates per EWA recommendations
• Performed client maintenance and SAP transport management
• Administration of SAP Web dispatcher and TREX
• Administration and troubleshooting of background jobs, printers and RFCs
• Administration of logon groups, background server groups and RFC groups
• Setting up and managing operation modes
• Performed basic Oracle DB administration
• Tablespace management using Br*tools
• Knowledge of SAP system refresh process
• Basic troubleshooting of issues related to IDOCs, partner profile and ports
• General user maintenance - creating/changing/locking/unlocking of users
• Daily system health checks and availability monitoring and reporting
• Monitor Backups, troubleshooting backup issues and reporting to backup team
• Basic OpenText troubleshooting and monitoring

SAP Basis Consultant

Confidential

Environment: ECC 6.0 EHP6, Windows & Oracle 11g RDBMS

Responsibilities:

• In-house SAP application support
• Incident & Service Request Management
• Troubleshoot issues related to SAP NetWeaver (AS ABAP)
• Client maintenance and SAP transport management
• Administration and troubleshooting of background jobs, printers and RFCs
• Daily system health checks and reporting
• Monitor Backups, troubleshooting backup issues