SUMMARY

• Over 10 years of SAP experience which includes 7+yrs of SAP CRM Functional Experience encompassing 6 CRM (End to End) Implementations & 5 SD (End to End) Implementations.
• Strong experience in Analysis, Design, Development and Testing of Business Processes and Software Applications in various SAPR/3 Implementations.
• Strong Functional consultant in SAPCRM Module, which covers configuration in CRM Sales, Marketing, Service, Internet sales configuration (ISA), Customer Interaction center (CIC) IC Web Client, CRM Service.
• Expertise in areas of CRM E - Commerce (Internet Sales), IPC- Internet Pricing and configuration - SPC&SCE, CIC-Web client, CRM sales, CRM service, marketing, and Campaign Management, CRM Mobile Sales, Middleware.
• Strong expertise on CRM Internet Sales Design, Development and Customization.
• Worked on sales order processing, Quotation, Billing, And Controlling Integration (FI).
• Extensive experience in SAP R/3 Sales and Distribution module which include order management, configuration management, implementation, testing and production support.
• Experience in configuration of Organizational Management, Territory Management, Business Partner, Product Master, Marketing, Sales order process from order to cash, Pricing and Product Catalogue, IPC.
• Strong in Order Management, Pricing, Shipping, Availability Control, Rebates, BOM, Returns Processing, EDI and IDOCs
• Expert in Credit Management, Billing, AR processing, Account Determination.
• Strong experience to scope, review and create Functional Design Specifications for SD.
• Well versed in customer and product hierarchies, master data, pricing, account determination and credit management and variant configuration.
• Sound Knowledge of Business Processes, Order to Cash (OTC).
• Experienced with CRM Middleware customizing and object mappings.
• Experienced in ASAP methodology involving all phases of SAP implementation.
• Experienced in various facets of SAP SD including Analysis, Design, Development, Implementation and Production support.
• Good knowledge of SAP Net weaver, EP,XI, SD, MM module.
• Good knowledge of CRM 7.0/6.0/5.0/4.0 and SAP PI.
• Strong knowledge of MDM.
• Strong team player and very good in interacting with Business users, Functional and Technical team to meet the project deadlines.
• Demonstrated analytical abilities to intuit, root-cause complex functional and technical issues and to execute solutions.
• Possess excellent communication skills and analytical abilities.

TECHNICAL SKILLS

ERP Applications: ECC 6.0, SD&MM, CRM 7.0/6.0/5.0/4.0/3.1 , BW, EP7.0, Net weaver.

Languages: ABAP/4, Java2.0.

Databases: MS Access, SQL Server, Oracle 8.0

Web Technologies: HTML, XML, Java Script, Servlets, JDBC, WAS 6.40.

Tools: and Packages: MS-Office, Front page.

Operating Systems: Windows NT/2000.

PROFESSIONAL EXPERIENCE

Confidential, CA

Senior SAP CRM Functional Consultant

Environment: CRM 7.0, SAP ECC 6.0, EP 7.0.BW 7.0.

Responsibilities:

• Involved in the preparation of the blue print
• Performed Fit Gap analysis and functional specifications.
• Configured sales order management with partner determination, organization determination, actions, date profile, text determination.
• Involved extensively in configuration of pricing procedures for different pricing scenarios are per the clients requirement in SD and CRM
• Configured pricing procedure, access sequences, condition tables and pricing procedure determination
• Performed middleware jobs, during initial load of replication of orders, customer master and material master and pricing condition records, procedures, condition types and tables.
• Monitored & replicated transactional data, master data and customizing data & depending BDoc type of initial / request downloads from R/3 >> CRM & CRM >> R/3.
• Handled the setup of downloading employees and Organization structure from ECC to CRM through ALE/IDOC.
• Involved in SD billing configuration
• Created Organization Determination Rules.
• Involved in maintenance of CRM base customization
• Customized Organizational Data profile and number ranges to the sales transactions.
• Implemented Contract management with Quantity contract, value contract and the follow up transactions.
• Created Sales Order Transaction Types and assigned control attributes - status profile, partner determination, action profile, text determination, and organization determination.
• Defined transaction type, item category, item category determination and copy controls between transaction types

Confidential, CA

Senior SAP SD/CRM Functional Consultant

Environment: CRM 7.0, SAP ECC 6.0, EP 7.0.BW 7.0.

Responsibilities:

• Involved in working with the CEO and top management of the company in gathering information and requirements to prepare blueprint documents.
• Involved in analyzing the current client’s sales process and aligning those sales process to SAP order to cash sales process.
• Presented the demo for CRM7.0 Interaction center, CRM sales and other CRM functionality to the management.
• Worked on both SD and CRM business blueprint and delivered within a short period of time.
• Involved in designing the solution for the customer care department for both sales and service functionality.
• Worked with offshore team in designing the solution.
• Configured CRM7.0 system with all sales, service and marketing functionality to do the demo for the management.
• Worked with the websphere front-end solution to integrate the online orders.

Confidential

Senior CRM Functional Consultant

Environment: CRM 7.0, SAP ECC 6.0, EP 7.0.BW 7.0.

Responsibilities:

• Worked on gap analysis between current Ecommerce solution and SAP CRM.
• Involved in AS-IS and TO-BE analysis during Blue Print Document.
• Involved in gathering information and requirements to prepare blueprint documents.
• Involved in designing the technical architecture of the whole implementation.
• Responsible for doing the scope of the project depending on the client requirements for CRM Internet sales B2B /B2C implementation.
• Configured and setup of organizational management, business partners, Territory Management, Pricing, Taxes, and Product catalogue and web shops.
• Created Product Catalogue with various product lines.
• Extended Configuration Management with XCM tool for the ISA configuration.
• Setting up of IPC with technical configuration.
• Integration of CRM component with SAP R/3.
• Configuring the System for meeting the Business process requirements related to sales, Billing, Pricing, Output determination, Text determination, Partner determination etc
• Configured all sales document types both in CRM and ECC, number ranges, item category group, item categories, schedule lines Billing types, and invoice list, copy control for sales documents, and output determination procedures .
• Configured and setup of organizational management, business partners, Territory Management, Pricing, Taxes, and Product catalogue and web shops.
• Configured new sales order types, item categories and billing type documents,Account determination.
• Worked on the standard framework of the web shop.
• Defined E-mail order Confirmation.
• Developed E-mail Shipping notification.
• Created Product Catalogue with various product lines.
• Extended Configuration Management with XCM tool for the ISA configuration.
• Used Partner Categories, Business Partner grouping and Business Partner Roles.
• Worked in Business Partner Customer Enhancements.
• Created the Account Groups for Customers and mapped with the CRM Classification.
• Replicated the Customizing Objects from ECC to CRM.
• Replicated the ORG Structure from the ECC to CRM.
• Replicated all existing Materials from ECC to CRM.
• Replicated all existing Customers from ECC to CRM.
• Replicated the Orders from CRM to ECC.
• Created presentation for sales/marketing group to show the functionality of SAP CRM.

Confidential

Senior CRM Functional Consultant

Environment: CRM 7.0, SAP ECC 6.0, EP 7.0.BW 7.0.

Responsibilities:

• Configured Organizational Management, Business Partner, and Transaction Types for sales order process. Customization of pricing for different pricing procedure such as Freight, Rebate, Discount, Scaling and Tax condition types as per business requirements.
• Involved in analyzing the client's sales process as Part of Order Management development.
• Configured Order-To-Cash sales includes creation of sales document type, delivery type, billing document type, and configured copying controls from sales document to sales document and billing document to billing document.
• Configured new sales order types, item categories and billing type documents,Account determination
• Worked on CRM-ECC integration.
• Developed Pricing procedures and assigned the same to order types and defined Pricing determination procedures.
• Experienced in various facets of SAP SD including Analysis, Design, Development, Implementation and Production support.
• Worked on CRM BW ECC integration.
• Involved in testing the application and user training.