SUMMARY

• Over 10+ years of experience in SAP ABAP - CRM Development and worked on various kinds of projects - full life cycle Implementations, upgrade, support and maintenance.
• Working on various functional areas - CRM-Marketing, CRM-Services, CRM-Sales, Customer Interaction center, SD, MM, PM.
• Good working experience in CRM ABAP, CRM middleware, Web UI, ECC ABAP as a technical consultant.
• Working on SAP CRM Applications, Mainly for SAP CRM 7.0 and SAP 7.0 Ehp1 releases.
• Experience in various ASAP and Agile Methodology phases - Realization phase, Integration Testing, Go live preparation, Post go live Support and Support.
• Proficient in analyzing and translating functional requirements to technical design document.
• Experience in all stages of application development, design analysis, evaluation of customer needs, functional requirements, technical requirements, testing and business process.
• Hands on experience in implementing CRM Events, configuring Action Profiles, Action Definitions and Scheduling Actions.
• Expertise in replication of custom fields and orders, CRM to ECC and vice versa.
• Expertise in CRM - BOL / GENIL, AET, EEWB, BSP-MVC application development and design layer. Extensive experience on CRM BADI’s.
• Worked on SAP CRM configuration, Creation of Profiles, Roles, Navigation Bar Configuration.
• Proficiency in CRM Middleware, handled integration of SAP CRM with SAP ECC.
• Good understanding of sites, subscription, publication, replication objects and console settings. Good Knowledge of Initial, Delta and Request Downloads.
• Having depth knowledge of User-exists, Enhancements and Badi’s.
• Hands on experience in building ABAP proxy web services based interfaces and OData Service providers.
• Worked independently and collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments. Excellent presentation and negotiation skill, can easily communicate with users and executives to get the functional requirements.
• Deep hands on experience in SAP in developing applications using ABAP/4, Object Oriented Programming in ABAP/4, SAP CRM BOL/GENIL WebUI, ALE-IDOCs, RFCs, Web Services, ABAP Reports, Query, Data Dictionary, Smart Forms, Adobe Forms, SAP Scripts, LSMW, WebDynpro, BSP Application, CRM Middleware, SAP Portals.
• Involved in Testing (Technical Test Cases - UTP), Quality and Defect Prevention team, support team and handling issues.

TECHNICAL SKILLS

ERP: SAP

Development Tools: SAP-ABAP, ABAP-CRM 5.0, 6.0 and 7.0 Ehp1, Ehp 2

Functional Areas: SD, MM, FI, CRM-Sales, CRM-Services, CRM-Marketing

Languages: C, C++, ABAP/4

O/S: Windows XP

Tools: Clear Quest for defect and change requests management Solution Manager for project planning and tracking, SDMS, SAP Rev Track - Change Request/ Transport management.

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

SAP CRM Technical Consultant

Responsibilities:

• Working as a Sr. SAP CRM Technical consultant and responsible for design, development and implementation of SAP CRM.
• Proficient in converting functional specifications into Technical specifications.
• Worked on AET and table extensions.
• Developed a report to create activities in CRM system with selection screen data and uploading business partners from load file and performing all the required validations.
• Created drop down fields in Web UI to populate data from backend custom table.
• Developed a program for creating relationships between 2 business partners.
• Developed program for assigning employees to position in CRM Organizational model PPOMA CRM.
• Customized transaction launcher and navigation bar profile to create a complaint transaction from the standard area of the IC web client profile.
• Created the reports in GUI for Sales accountability hierarchy search implementing the similar functionality as of Web UI into backend GUI reports.
• Developed a program to update attribute of a node in account hierarchy ERH using BOL programming.
• Worked on enhancing standard components and development of custom components.
• Creation of custom Search screens and Overview screens using RAT for tables.
• Worked on integration of SAP CRM with third party systems.
• Creation and enhancing new BSP components.
• Worked on customer master, contact persons, BP relationship integration issues between CRM and SD.
• Extension of BDOC’s and error handling.
• Worked on developing various web services, consumer services and RFC in CRM.
• Worked on CRM Framework (Business Rule framework), Navigation, Business Roles in Web UI and Roles Authorizations and Profiles.
• Built reports for back order and contract upload from legacy.
• Extensive enhancements done in CRM WebUi.
• Worked on Action profiles and created Adobe forms.
• Created product set types and enhancements in product download from ECC to CRM.
• Built custom business roles as per business requirement.

Confidential, Walnut Creek, CA

Sr. SAP ABAP/CRM Consultant

Responsibilities:

• Prepared functional and technical design documents
• Extensively worked on Master Data, Interfaces and UI related developments / enhancements.
• Configured Business Roles in Web UI and worked on Roles Authorizations and Profiles
• Worked on Installed Base Management, Service Requests, Service Orders, Service Agreements and Service Contracts
• Performed middleware activities like middleware generation, middleware connectivity and responsible for enhancing and maintaining of replication of master and transaction data from CRM to ECC and vice versa.
• Involved in configuration and organization model set up, business partners, Activities, Contacts, Business Roles, Territories, Products and Master Data integration.
• Worked on campaign Management, Segmentation (High Volume), Email Campaigns, Lead Management and Opportunity Management.
• Marketing list BADI Implementation in External List Management to maintain Organization and contact details.
• Configured Business Roles in Web UI and worked on Roles Authorizations and Profiles.
• Involved in CRM & ECC middleware integration which includes coding & customization of adapters.
• Implemented BADI BUPA INBOUND for some validation and checks while replicating Business Partners from ECC to CRM
• Designed web ui popup to upload rules on create rules button to upload territory rules in territory management.
• Utility program to create new territories, expire rules create new rules in territory management.
• Involved in configuration of customer interaction centre, categorization schemas, interaction records, agent inbox, ERMS, status management, compliant management, return management.
• Worked on campaign Management, Segmentation, Email Campaigns, Product Catalogs, Lead Management and Opportunity Management.
• Integration between the SAP CRM and SAP ECC (SD, MM, FI/CO and BI.)
• Created AET Fields on Account overview screen, Campaigns, Campaign elements.
• Implemented Search help/Dropdowns for AET fields.
• Worked on configuration, monitoring and troubleshooting CRM Middleware related issues (includes debugging of queues from CRM to ECC).
• Worked on BTE function modules to map middleware data transfer of BP custom fields.
• Worked closely with customer to ensure that the requirements are understood completely.

Confidential

Lead - SAP CRM Consultant.

Responsibilities:

• As a Lead consultant was involved in analyzing the functional specifications and checking out the technical feasibility of the development and then approving it for the development. Handled around 20+ interfaces by providing design, technical solutions, developing inbound/outbound interfaces with third party tools like Message Broker, Data Stage etc.
• Implemented restricted access code using Authority check badi to restricted users from accessing quotes/opptys/ service contracts based on user country and coverage org assignment at Org level using One Order frame work.
• Worked on Quotation search and result screen enhancements.
• Worked on Account search and result screen enhancements.
• Enhanced objects in the component workbench. BT116QIT SRVQ, BTPAYMENT, BTDOCFLOW and many other components.
• Enhanced BTREFOBJ component for providing a button to upload .csv files in case multiple serial numbers and models.
• Worked on initial download and replication of data between SAP CRM and ECC systems.
• Created an implementation for CRM COPY BADI, for quote to quote copy, quote to contract and quote to order processes, where we need to restricted the copying of few custom fields data based on inclusion and exclusion table, Set status of header and line item based on answer to questionnaire, which is again a custom enhancement in quote to quote copy process.
• Created an implementation for badi definition CRM CUSTOMER I BADI to validate serial number and plant order reference number in the quote custom fields and to form item relationship table against ibase and retrieve corresponding ibase component.
• Created an implementation for badi definition ORDER SAVE. The product prices on HW are based on feature code or variant configuration. The price is assigned to each varcond. The price is replicated from ECC to CRM and sometimes it may come up that price is not replicated properly or price is not maintained in ECC. In such cases price needs to validated at both quote and order level. If a feature code is not having price then a hard error need to populate on quote/order.
• Worked on an interface where opportunity owners should be able to search SAP CRM quote via a SDM UI. There is no standard RFC available for this purpose. Developed an RFC which will enable search functionality similar to CRM UI search functionality.
• Configured Action profiles and implemented badi’s on schedule condition and Start conditions.
• Worked on Adobe forms extensively.
• Involved in the Peer reviews.