SUMMARY

• Broad functional, analysis, and technical skills.
• Ten years experience deploying rules engine (BRFplus, BRF) based solutions in SAP products.
• Eight years SAP development experience in product and solution management at Confidential .
• Development and project implementation experience with PSCD, FSCD, ECC, CRM, TRM, FSCM, ICL
• ITIL certified.
• Provided technical leadership and knowledge transfer for the BRFplus implementation of SAP
• Insurance Claims Management (ICL)
• Designed and built the BRFplus implementation for the MIDAS proof of concept demo built for USDA Marketing Assistance Loan program.
• Provided BRFplus subject matter expertise, knowledge transfer, and leadership to the Commonwealth of Pennsylvania technical team and to the Accenture Wilmington Development Center.
• Authored configuration rationale, functional design, and detailed technical designs for BRFplus implementation of dynamic pricing and associated web services at Sempra Utilities. Created proof of concept BRFplus implementation of eligibility checking and dynamic pricing.
• Wrote SAP Development specifications, test scripts, documentation and training materials for base BRF extensions in TRM / ECC during the original development of the SAP TRM solution.
• Designed BRF rules architecture for FDOR CAMS CRM Case Management implementation, and provided knowledge transfer to project staff. Oversaw technical implementation.
• Wrote a stand - alone BRF training course, plus BRF course content in the SAP TRM Academy. Course was taught to several SAP implementation partners.
• Performed requirements analysis, created detailed process models, and wrote FDDs at the USDA MIDAS project.
• As Solution Manager at Confidential for eGovernment, Tax and Revenue Management (TRM), created as-is and to-be process and data models, and detailed specifications for product development.
• As consultant to federal and state governments, as well as in utilities, created functional and technical design documents, including process and data models and UI designs.
• Taught the SAPCRM course to City of Buffalo, NY
• Authored and taught the IEG110 - eGovernment course. CRM was the primary component of the SAP eGovernment product and this solution used CRM Service, Web Requests, BSPs, BRF, Middleware, and Workflow.
• Created Demos on IDES for eGovernment using CRM integrated with a PSCD back end.
• Global Solution Manager for CRM Web Requests at Confidential
• Authored “The Developer’s Guide to CRM Web Request Enhancement”
• CRM was the central technology in the first iteration of SAP’s TRM product. I developed Web Request based demo tax filing solutions for IDES and for partner project bids.
• Wrote the specifications for correspondence integration between the TRM ECC backend and the CRM Collections Management component.
• For the State of Ohio UCC project created CRM Web Requests, CRM Actions, Workflows, BaDI Implementations, and custom BSPs, and provided knowledge transfer to the CRM team.
• Instructor for ABAP Certification at the University of Calgary Partner Academy
• Taught BC400 - ABAP Workbench at Westinghouse
• Created the original BCDs and workflows for State of Florida Taxpayer Registration process.
• Instructor of course BC620 IDOC Interface Technology for SAP America
• Over 16 years of ABAP experience at customer sites, building demos for IDES, and building demos in support of SAP partner bids.

PROFESSIONAL EXPERIENCE

Confidential - Washington, DC

Solution Manager

Responsibilities:

• Took a hands-on role in providing functional demo systems using Enterprise Portal, Adobe Interactive Forms, PS-CD/FI-CA, BRF, Web Services, Workflow, ABAP, and CRM. These demos were instrumental in winning new customers by demonstrating core capabilities of the SAP solution.
• Defined detailed software requirement specifications based on optimized use cases. Wrote detailed specifications for specific areas in ECC Enhancement Packs 3 through 5 including:
• Tax return data capture (with EMIGALL) and mass processing and enhancements to standard Business Rules Framework (BRF).
• Tax officer cockpit (including Adobe Interactive Forms handling and validation).
• Business Rules Framework (BRF) extensions for TRM.
• A new BRF correspondence handling framework, continuous TRM improvements, BRF core enhancements, new Enterprise Services required for TPOS, and TRM/CRM integration.
• Authored test cases, coordinated testing and follow-up ensuring product quality and timeliness to market and authored and taught new BRF course
• Prepared knowledge ramp-up materials including learning maps, course materials, Solution Manager content, and wiki pages enabling users to have more productive and positive first time experiences.
• Supported customer implementation projects enabling team to complete projects on time and in budget.
• Conducted interviews with customers and partners to model existing processes to ensure detailed understanding of current & future needs and identify pain points . Analyzed legacy processes and designed optimized “to be” processes modeling solutions for customer needs.

Confidential - Washington, DC

Product Manager

Responsibilities:

• Created demo solutions on IDES and supported customer implementation projects.
• Authored and taught new training course IEG110 CRM Web Requests. This remains the only existing course on this subject matter,
• Authored ‘Developer’s Guide to CRM Web Request Enhancement’.
• Provided pre-sales support for SAP’s Public Sector and CRM team globally.

Confidential - Dallas, TX

Senior Consultant

Responsibilities:

• Designed and developed interface architecture analysis and preliminary design for US Army GCSS (Global Combat Support System) proposal on behalf of TRW.
• Developed interfaces from HR to external systems at MIT enhancing the speed and quality of data transfer between HR and external service providers.
• Enhanced knowledge transfer to University of Mississippi in creating web based student admissions.
• Developed custom workflows and automated registration process for the Florida Dept. of Revenue SUNTAX project.
• Developed procurement card interfaces to MM and web based procurement card reconciliation for B2B for the US Army TACOM/ARDEC at Picatinny Arsenal.

Confidential

Senior Consultant

Responsibilities:

• Developed operational web browser based front end proof of concept for loan applications and linked them to customized FI transactions and workflow for the Small Business Loan Administration, Washington, DC. Also incorporated SBA site into City of E site.
• Served as technical lead and developed inbound and outbound interfaces for external banking and credit card authorization systems, SD extensions involving new screens, transactions, SapScript layout sets, Data Conversion using LMS and Basis support for the Department of Treasury, DC
• Designed fully customized SD order cycle management including a completely new order entry front end, and provided Basis upgrade and ABAP/4 services for Agrium Inc., Calgary, AB.
• Developed interactive inbound/ outbound EDI error recovery and IDOC reprocessing tools, and Database and Application improving performance troubleshooting for Canadian Pacific Railways.
• Conducted technical interface architecture review for ISPAT/SIDBEC, Montreal, PQ.
• Provided TSS Technical QA review for Bauer/Nike, Montreal, PQ helping prepare for go-live.
• Instructed BC620 IDOC Interface Technology for SAP America, Foster City, CA.
• Taught ABAP/4 Certification as part of the Partner Academy at the University of Calgary.