SUMMARY

• Over 22 years experience in Information Technology. Total of 17 years in SAP.
• Ten years experience in SAP CRM versions 7.0, 2007, 5.0, 4.0 & 3.1, as a Techno/Functional Lead Architect/Analyst.
• Experience integrating SAP CRM 7.0 with ISU 6.0 and CTI.
• High level middleware expertise in integrating CRM with ISU, ECC, APO, BI, Outlook, Lotus Notes and complex CRM Web UI development. Provided strategic and tactical recommendations for customers.
• Extensive experience in technical integration & development across various SAP modules, integration & Middleware development, unit/system testing of business processes, performing data loads, preparing deployment plans, cutover tasks in staging, QA and production systems.
• Two years experience in SRM 5.0/4.0.
• One year experience in SCM APO gATP module doing CIF enhancements for planned/process orders.
• One year experience in MDM 5.5
• Fourteen years experience in ERP (SAP R/3), working in SD, MM, FI, CO, PP, PS, WM & QM Modules using ABAP Objects. Additionally on Netweaver technologies I have experience in PI, EP & MDM.
• Actively involved in Twelve medium to large - scale SAP implementation projects
• Excellent communication, team leadership and interpersonal skills.
• Actively involved in Global implementations in United States, Europe and the Far East.
• Continually maintain a high degree of knowledge, understanding and expertise in SAP CRM, ISU business process and solutions, keep current with release levels, industry issues, and market trends.
• Assume responsibility for the successful implementation of SAP processes, solutions, and products within assigned accounts in my core area of expertise.
• Good analytical skills to map clients' business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Provide mentoring/support to less experienced colleagues.

TECHNICAL SKILLS mySAP: CRM Mobile Sales, Internet Sales Orders, Marketing, CIC including IC Webclient/Winclient, Analytics & CRM Archiving, GroupwareSRM (SUS, CMS, EBP), APO-gATP

ERP: Netweaver (XI/Portals/MDM/BI), ECC 6.0, ECC 5.0, modules (SD, MM, PPWM, FI, CO, HR), BDOCs, BADIs, CIF, LSMW, BDC, RFC, ITS, EDI/IDocsSAP Script, BAPI, Dialog Programs, User Exits, Function Modules, Data Dictionary, EEW, BSPs, PCUI & Web services, Workflow, EMIGALL

Languages: ABAP Objects, ABAP/4, Java, VB

Operating System: Windows XP/2000, MVS/ESA, Solaris & Linux

RDBMS: Oracle, MS SQL Server & DB2

Web Technologies: J2EE, IBM Websphere AS, SAP WAS, XML, Weblogic AS

Industries: - Healthcare, Chemical, Manufacturing, Distribution, Insurance, Banking & Utilities

Business Process: - Order to Cash, Procure-to-pay, Plan-to-Produce

PROFESSIONAL EXPERIENCE

Confidential, PA

SAP CRM ISU Technical/Middleware Consultant

Responsibilities:

• Implement CRM 7.0 IC Webclient with IS Utilities ECC 6.0 and CTI Integration
• Configured Front Office for creating custom Security Deposit, Interest Calculation and Release of security deposit in ISU. Configured corresponding Transaction Launcher in CRM
• Build a custom application for Customer Assistance Program(CAP) and configured CRM transaction launcher to launch the application.
• Performed integration of Siemens Telephony Adapter to integrate CTI with CRM 7.0
• Configured CRM Web UI to disable standard SAP telephony buttons on IC Web
• Enhanced IC Web UI and corresponding BOL / GENIL layer
• Enhanced Business Agreement, Contract Account and Premise objects with custom fields
• Created custom function modules and classes for various billing calculations.
• Created multiple Webservice proxies to integrate ISU with external Webservices for Gas estimation.
• Created Interface to do mass updates on addresses from Postal services on business partners and devices
• Map Legacy system data fields with EMIGALL SAP object data fields
• Worked on Customer service, Billing, Device Management modules

Confidential, IL

Technical Lead

Responsibilities:

• Upgrade CRM 5.0 IC Winclient to 7.0 IC Webclient Implementation
• Configured IC Webclient with Account Maintenance, ECC Sales Order, Complaints, Factsheet, Call list Management
• Integrated CRM, IC Web with Business Objects for Postal address validation and duplicate check using Business Objects.
• Extensive Middleware configuration and development to replicate data from CRM to ECC.
• Enhanced IC Web UI and corresponding BOL / GENIL layer
• Configured transaction launcher to provide access to external applications
• Performed very complex IC Web enhancements with complicated business partner structure
• Client based Groupware Integration of CRM 7.0 with MS Outlook. Enhanced outlook integration to accomdate custom rules.
• Enabled CRM interactive reports on Web UI. Enhanced Custom BI extractors to pull, leads, opportunities, activities and contact management information from CRM to BI 7.0.
• Extensive custom development in External List Management, High volume segmentation, Marketing and Campaign Management.
• Work on Custom BI Extractors to pull Territory Data from CRM to BI
• Worked with SAP on several OSS issues, technical integration check assessment, performance tuning of Web IC searches that were timing out, VPT issues, Groupware issues etc.

Confidential, IL

CRM 2007 CRM Web UI - Lead

Responsibilities:

• Project “Lead to Win” CRM 2007 Web UI with Groupware integration with Lotus Notes
• Extensive CRM Web UI custom development using BSP pages for Account Management, Opportunities, Lead Management, Activity Management, Territory and Contact Management
• Extensive CRM Web UI configuration to change the look and feel of the new UI interface.
• Enhanced CRM Web UI and corresponding BOL / GENIL layer
• Configured transaction launcher to provide access to custom product catalog applications
• Performed very complex CRM Web UI enhancements
• Create custom profiles, business roles, navigation bar, work centers, group ids etc.
• Middleware and Groupware integration setup to replicate contacts, activities (Tasks and calenders ) between CRM and Lotus Notes 8.0