SUMMARY

• Professional with many years of valuable Information Systems experience in the areas of systems implementation, applications management support, scoping, process redesign, project management, people management, proposal development, planning, budgeting, analysis, design, conversions, and programming.
• Over twenty years’ experience with SAP implementations (18; 8 of these full life cycle) and support, including upgrades, specializing in HCM (Human Capital Management) module
• Recently trained in SuccessFactors Fundamentals and Employee Central, and Dell Boomi Integration Platform
• Experienced with SAP R/3 versions 1.2 through 4.7, and SAP ECC 5.0 and 6.0
• Very well versed in Human Resources business processes, from Hire to Retire
• Skilled in problem solving - creates effective solutions to complex requirements
• Skilled in working with teams to resolve issues; client-focused
• Effective written and oral communicator
• Very well organized; self-motivated
• Able to handle complex work responsibilities in a demanding work environment
• Experienced in managing employees - responsible for all aspects of employee compensation and development
• Industry experience includes Public Sector, Pharmaceuticals, Software, Telecommunications, Chemical, Petroleum, Manufacturing, Transportation, Consumer Packaged Goods, Aerospace and Defense, Electronics

AREAS OF EXPERTISE

• Personnel Administration
• Organizational Management
• SF EE Central
• Personnel Development
• Benefits
• DataStage
• Recruitment
• Time Management
• Dell Boomi
• Training and Events
• Gross Payroll
• ABAP
• ESS/MSS
• ASAP Certified
• IDoc functionality
• Compensation Management
• HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

SAP HCM Consultant

Responsibilities:

• Team Manager providing support for global SAP HCM installations at assigned clients. The teams were multi-national to provide support up to 24/7 for critical applications. Responsibilities included:
• Ensuring team meets or exceeds all SLAs for contracted SAP and non-SAP systems/functions, including time, payroll, and benefits providers (KRONOS, Aon Hewitt, Merrill Lynch, ADP and other external payroll providers, etc.). This included break-fix, general maintenance, and minor and major enhancements.
• Deliver training to global staff on enhancements to enable them to support the new functionality
• Deliver training to customer on enhancements
• Manage testing efforts for all new functionality; assist with writing/executing scripts
• Proper staffing of team with IBM and contractor resources for functional and developmental needs. Conducted interviews and gained client acceptance of team members.
• Teamed with my client counterparts to develop and manage to project plans for overlapping enhancement schedules, while ensuring proper coverage for tickets, break-fix, and maintenance.
• Coached team members to work effectively with client counterparts to understand client business processes to deliver outstanding service.
• Multiple ad-hoc training sessions on use of SAP Query to both consultants and clients.
• Conducted multiple training sessions on HP Quality Center for entire project consultant team. Also worked within own team to bring new members up to speed on other tools used for a specific client.
• Facilitate business process workshops to determine as-is requirements, to-be requirements, and develop gap analysis documents. Work with IBM team and client team to analyze business processes, redesign processes where needed, and deliver acceptable solutions to gaps.
• Design SAP solution to meet the needs of the client. This typically involved a complex conversion of several standalone systems to accommodate the integrated nature of SAP. On many engagements, differing business processes had to be redesigned into common business processes. At some clients, complex union rules required innovative solutions in SAP.
• Functional HR configuration experience - hands-on with system in all implementations.
• Configuration of Personnel Administration (PA) and Organizational Management (OM) modules for every client. Guide design of effective HR structures used in PA and organizational structures. Other areas of responsibility include unit testing, integration with other modules of HR and other SAP modules, and conversion of data for OM and PA.
• Configure Personnel Development, Training and Events, MSS/ESS, and Benefits at some clients. Also assisted with configuration in the following areas: Time Management, Gross Payroll, Recruitment, and Compensation Management.
• On global implementations, designed global templates to use as a starting point for SAP implementations.
• Manage testing efforts - develop test scripts, perform unit and integration testing, resolve testing issues.
• Deliver just in time training to client on SAP processes and functionality.
• Post Go-Live Support on SAP Implementations.
• Optimization Study. Conducted workshops and interviews of key users and support staff, provided recommendations for improvements, presented findings to management.
• Integration Study. Analyzed current standalone implementation of HR and how it would integrate with Financials/Logistics implementation. Advised client and IBM team on integration and upgrade considerations for upcoming HR upgrade.
• Designed and delivered training on Reporting in SAP HR to consultants and clients.
• Have experience with ABAP, SQL, BDC, LSMW, iDocs, Time and Payroll schemas, features, and rules.
• Provided custom programming support for multiple modules of SAP.
• Learned and used integration tools (e.g. DataStage).
• Lead on multiple SAP Implementations.
• Develop, maintain, and manage to project plan, including issue management, risk mitigation, scope management, and task progress. Ensure compliance with Statements of Work.
• Work with sub-contract firms and IBM resource management to staff team as required.
• Manage client and IBM/contract team of up to 10 members.
• Manage integration of SAP modules.
• Work with or lead development team to manage conversion, interface, enhancement, and reporting efforts.
• Lead team to deliver configuration of system to support client objectives, produce quality documentation, and provide knowledge transfer.
• Lead testing efforts, from unit test through final acceptance test.

Confidential

Systems Analyst

Responsibilities:

• Involved with the first SAP implementation in the United States (FI/CO modules).
• As the Lead Reporting Analyst for the third phase of the implementation, estimated staffing requirements, determined scope of custom reporting needs, contributed with other team leads to project scope and project plan definition. Developed functional specification documents. Evaluated the use of SAP-delivered and external reporting options. Consulted with members of all teams to resolve design issues related to SAP Reporting. Developed reports and other custom objects in ABAP (including use of SQL) and SAP reporting tools. Conducted training on SAP reporting tools and custom SAP reports.
• As a Systems Analyst for the second phase of the implementation, developed functional specification documents, developed reports, interfaces, and other custom objects. Part of focus group that worked with SAP developers in Germany to improve the Query reporting tool. Conducted training.
• Supported AS/400 and PC systems (HR, Financial, and Logistical) at affiliate in Angola, West Africa (rotational assignment).
• Supported Payroll, HR, Financial, and Logistical systems on VM, MVS, IBM S/36 and PC systems.