SAP CRM Techno Functional Consultant/ Senior Software Engineer Resume

EXPERIENCE SUMMARY:

Seeking to handle increasing responsibility and challenging assignments that provide ample opportunities to harness my technical & functional skills, knowledge and achieve recognition.
Have more than 3.5+ years of experience in SAP CRM (3 years as Technical Consultant & 6+ months as Techno Functional Consultant) involved in Customization, Development and Client Interaction.
Worked on SAP CRM 7.0 Implementation (full cycle) and Support projects.
Have good working knowledge in Sales, Marketing, and Service modules of SAP CRM.
Expertise in SAP CRM Web Client Customizing & Development and ABAP Programming.

AREAS OF EXPERTISE:

SAP CRM WEB UI - customizing and developments.
Worked on Inbound and Outbound interfaces - Synchronous and Asynchronous.
Precise Expertise in Reports, Function Modules.
Done Enhancements and BADI implementations.
Data Dictionary - Custom tables creation.
Strong conceptual knowledge in OOPS concepts.
Master Data Upload for CRM 7.0 using different BAPIs.
Basic working knowledge in SMARTFORMS & ADOBEFORMS.
Good exposure in Module Pool Programming.
Hands on experience in configuration changes related to AET, Status Management, Organizational Management, Transactions, Survey Suite, Multilevel Categorization, Rule Policy, UI Framework, Partner Processing, Catalogs, Codes and Profiles, Actions, Business Partner, Interaction Center Web Client, Service Request Management, SLAs.

MY STRENGTH:

PROJECT EXPERIENCE:

Confidential

Platform: SAP CRM 7.0 EHP 2

SAP CRM Techno Functional Consultant/ Senior Software Engineer

Responsibilities:

Confidential

Platform: SAP CRM 7.0 EHP 2

SAP CRM Techno Functional Consultant/ Senior Software Engineer

Responsibilities:

Reviewing the completeness and analyzing the requirements from the Functional specifications.
Involved in developing Technical specification by understanding the Functional requirements.
Involved in analyzing the programs and doing the code modification.
Handled high priority objects, single point of contact for developments.
Performance optimization in the custom objects developed.
User interaction.

Confidential

Platform: SAP CRM 7.0 EHP 1

SAP CRM Technical Consultant/Senior Systems Engineer

Responsibilities:

Analyzing the IST/UAT defects, identifying the root cause of the issue and fixing them on time.
Understanding the change requirements thoroughly and implementing the changes needed in the system.
Documenting all the changes implemented and the defects fixed in the system

Confidential

Platform: SAP CRM 7.0

SAP CRM Technical Consultant/Systems Engineer

Responsibilities:

Involved in the Gap Analysis to identify any gaps between the AS-IS and TO-BE Documents.
Effort estimates for some of the objects related to Data Migration, Interfaces and Web UI developments.

Confidential

Platform: SAP CRM 7.0

SAP CRM Technical Consultant/Systems Engineer

Responsibilities:

Providing technical support for developing the programs as per the requirement and handling various production issues (Incident Management) and working with new enhancements as well (Change Management).
Handled high priority incidents as a part of the development team.
Researching SAP Notes with the proper component for the issue reported in the standard system behavior.
Performing the Root Cause Analysis by reproducing the client's issue either in our local systems or in customers systems in order to know the exact problem for a better / quick resolution / workaround.
Researching the SAP Problem/resolution database to check to see the existence of similar kind of issue in order to provide a better /quick resolution.
Performance optimization in the custom objects developed.
Regular Interaction with the end users over phone/emails to know more about the issue, system information or the issue status.

Confidential

Platform: SAP CRM 7.0

SAP CRM Technical Consultant/Systems Engineer

Responsibilities:

Reviewing the completeness and analyzing the requirements of the Functional specifications.
Involved in developing Technical specification by understanding the Functional requirements.
Involved in analyzing the programs and doing the code modification.
Handled high priority objects as a part of the development team.
Performance optimization in the custom objects developed.
User interaction and onsite team interaction.