SUMMARY:

• Certified SAP CRM & ABAP Consultant with 11 Years of experience in SAP CRM, ISU, HANA technologies.
• Worked in more than 5 full life cycle implementations in SAP CRM including WEBUI technology starting from Project Preparation, Blueprint Design, Implementation, Final Preparation and Go Live and Support
• Experience in Implementations, Rollouts, upgrade & Support projects
• Good Experience in SAP S4/HANA and S4/HANA data migration cockpit
• SAP CRM 7.0 EHP3, CRM 6.0 and CRM 5.2 Development & Configuration experience using SAP standard tools and Demonstrated understanding of SAP CRM server architecture
• Experience in working in sales, service and marketing modules of SAP CRM
• Experience in IS Utility process frame work & CRM ISU Technical master data
• Experience in CRM Web UI Architecture, Component Workbench tool, EEWB and AET
• Experience in Configuration of Transactions(End to End), Master data in SAP CRM
• Experience in GenIL/BOL Programming, Web Requests programming & Transaction launcher
• Experience in Action Profile, Event Handlers and SAP Web Services(Service provider and Consumer)
• Experience with Email Response Management System(ERMS) & Rule Modular
• Experience with SAP CRM Interaction Centre & CRM Case Management
• Experience in SAP Upgrade & SPAU Activity
• Experience in Data migration with knowledge in BDC’s & LSMW to upload data to SAP.
• Experience in SAP HANA Data provisioning, Modelling and Reporting using SAP standard tools.
• Good knowledge in SAP S4/HANA data migration cockpit.
• Experience in developing ABAP reports, Function Modules, BDC’s, Users Exits/BAdi’s.
• Experience in Business Role creation and giving authorisations to users through roles.
• Experience in preparing documents, High level design documents (HLD’s), test scripts, SAP tutors and end users.
• Working knowledge on Customer specific tools like Solution Manager, Mercury Quality Centre (ALM), SharePoint & Remedy Tool.
• Consulting responsibilities, Requirements gathering, System configuration, System testing, Data Migration, Post go live support.
• Solution Assurance, Stakeholder management, Change management and overall solution ownership of SAP solutions provided to the business.
• Mapping & gap analysis of the existing business process with SAP.
• Defining complex customer specific business processes in CRM Module.
• Preparing Business Blueprint documents, Configuration documents, Functional Specifications (WRICEF) documents, User manuals and SAP tutors.
• Implementing SPRO settings for CRM & ISU modules as per client requirement and transportation of TRs to development & testing client.
• Creation of test scripts for various business scenarios & validating the script during User Acceptance Testing (UAT).
• Carrying out Unit Testing and Integration testing along with core team members for various business scenarios & taking the sign - off from business.
• Preparation of the production client for go-live with client specific configurations like number ranges, transaction variants and master data upload.
• Developing authorization matrix and defining roles with authorization objects and values to be created by Basis.
• Customer issue resolution through SOLMAN during stabilization & support phase to end users of CRM & ISU modules.

TECHNICAL SKILLS:

• Customer Relation Management(CRM)
• Utilities
• SAP S4/HANA
• ISU Master Data
• IS - U Work Management
• Success Factors
• SAP PI/PO

SAP PROJECTS PROFILE:

Confidential

SAP Lead consultant

Responsibilities:

• Coordinate with Client Business/Functional Team to identify critical business processes, understand the functionality of the custom developments
• Overall Test Planning, Preparation of Test Plans, test scripts and executing Unit and Integration testing
• Full responsibility of developing objects and maintenance, Also actively lead other team members to ensure various deliverables.
• Actively took part in the design and also in client presentation as and when required. Worked on defects as well during support phase and implemented new and latest technologies.
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and drove team through the development phase successfully.
• Worked in improving performance.
• Entered project during escalation phase and lead team successfully through phase improving turnaround time and design.

Confidential

Senior SAP Consultant

Responsibilities:

• Involved in the functional requirements gathering and business blue print.
• Involved in understanding the various business processes of the organization.
• Developing objects by providing best solution and design and also resolve issues of the CRM WEBUI module involving component enhancement, working with component usage, linking business partners, transaction launchers, RFCs, dynamic interfaces, etc.
• Resolving issues with very less turnaround time
• Demonstrating new techniques involving customized tools developed for quick turnaround time
• Suggesting, demonstrating and finally implementing efficient and effective designs for requirement
• Responsible for the performance review before object delivery
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and
• Driving team through the development phase and eventually handling go live phase not only successfully but also received appreciation for the same from client.
• Involved in Integration between the SAP CRM and SAP ISU
• Involved in configuration of links and dynamic UI design
• Involved in preparation of test cases, test scripts and execution of testing.
• Provide client and demonstration
• Prepare and presentation of documents
• Demonstrate new technologies
• Perform functional testing
• Prepare documents and demonstrations for future business

Confidential

Senior SAP Consultant

Responsibilities:

• Created a high-level and detailed HANA implementation and migration plan and develop a plan for the current development resources
• Interacted with Business stake holders in order to understand their structured and ad-hoc reporting requirements, business rules for finance, sales and marketing domains.
• Performed data modelling and developed analytical views for the transactional data, attribute views for the master data, and the calculation views as final model in HANA Studio.
• Loading Data into the SAP HANA Database using SLT, BODS and DXC, Bringing Data from ECC, Oracle and Flat files.
• SAP HANA Security activities like User Management, Assigning Roles to users and Managing Analytical Privileges to enable course gained and fine grained access control.
• Used HANA data as Pivot tables in Microsoft Excel through via MDX provider
• Transported HANA content from development, testing environment to Production environment using delivery units.
• Integrating HANA views with Reporting tools like SAP Lumira, MS Excel, AAO, IDT and Crystal Reports.
• Troubleshooting the Performance Issues

Confidential

Enterprise solution analyst

Responsibilities:

• Coordinate with Client Business/Functional Team to identify critical business processes, understand the functionality of the custom developments
• Overall Test Planning, Preparation of Test Plans, test scripts and executing Unit and Integration testing
• Providing clarifications for functional related issues during UAT
• Prepare a POC on the recommended new functionalities on how these would be useful for the Client. the Client super users
• Preparing documents
• Analysing the obsolete transactions and modifying the documents with the new transactions
• Need to re-generate the EEW fields, as this are not supported by Web UI Upgrade version.

Confidential

Senior Consultant

Responsibilities:

• Understand the Business Process, Provides ongoing application support.
• When an issue comes diagnose, analyse and solve the issue.
• Performing the Gap Analysis of the existing configuration and development.
• Perform on deployment & testing for the new requirement and for the new updates.
• Identifying the needs and conducting extensive and documentation.
• Re-tested the defects once they are fixed.
• Solved the issues raised by End Users and core teams from onsite and provide support to facilitate the transition of SAP CRM.
• Provided solutions to the clients and helped in recreating and updating products on client’s request.
• Provide support service to the Master data, Sales & Service.
• Provide support to the customer by resolving all the raised service tickets on priority without crossing SLA

Confidential

Senior Software Engineer

Responsibilities:

• Project involves CRM and CRM Web UI based objects.
• Full responsibility of developing objects and maintenance, Also actively lead other team members to ensure various deliverables.
• Actively took part in the design and also in client presentation as and when required. Worked on defects as well during support phase and implemented new and latest technologies.
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and drove team through the development phase successfully.
• Worked in improving performance.
• Entered project during escalation phase and lead team successfully through phase improving turnaround time and design.

Confidential

Software Engineer

Responsibilities:

• Understanding functional specifications and design the Technical Specifications and Unit Test Plans for developing application programs.
• RICEF Analysis, estimation & developments.
• Worked in CRM 2007 Web UI, Status Profile, CRM Events, Action Profiles & Set Types .
• Worked in enhancing the CRM Standard transaction using EEWB wizard and AET.
• Bug fixing, enhancement implementation and documentation of developed programs.
• Performance Tuning of the objects developed using tools like Run Time analysis SE30 and SQL Trace ST05.
• Participated in functional testing & client demonstration

Confidential

Developer

Responsibilities:

• RICEF Analysis, estimation & developments.
• Worked on Status Profile and changed Status of many Business Transactions based on some condition using BADIs and FMs.
• Worked in Date Profile related objects like overriding Quote Date into Contract Date while doing Follow up.
• Override Sales Org data based on table condition using BADI and Function Modules.
• Done enhancement for checking Install-at partner function for MES line items is same as the install-at partner function with the latest I-Base records when CRM order is saved using Order Save BADI.
• Created Business Partner Agreement using FM: CRM ORDER MAINTAIN.
• Did validation for Serial Number which is assigned to a Product is same as present in IBASE for a particular partner using some function modules.
• Have worked in CRM events, Action Profiles for adobe forms.