SUMMARY

• SAP SuccessFactors Certified Professional with more than 5+ years of progressive experience in SAP HCM ABAP, SAP SuccessFactors Employee Central Implementation, Product support with a proven record of success in executing and delivering customer initiatives.
• Extensive experience in working through all phases of Project from business prerequisites gathering, business process examination, applied outline, blueprinting, design, testing, and generation support.
• Proven ability to work creatively and analytically in a problem - solving environment

TECHNICAL SKILLS

• Implementation /Consulting for large enterprises
• Product Support
• Developing Best Practices
• Continuous Process Improvement
• Diplomatic Issue resolution
• SAP Product Proficiency
• Cross Functional Team Player
• Team Building and Training
• Customer Success
• Project Management

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Ability to solve deep specialized customer problems with outstanding hands on knowledge & experience, applying strategic thinking .
• Expertise in providing Consulting and product support for SAP’s SuccessFactors customers.
• Help clients during the SuccessFactors implementations from SAP Cloud support
• Quarterly release product support and coordination with the product owners
• Adapts existing methods and procedures to create viable alternative solutions to moderately complex problems
• Primary upward interaction is with direct customers and interact with product owners and/or management levels at a client and/or within SAP
• Expertise in integrating the solution with SuccessFactors / SAP or 3rd party HRIS & solutions
• Responded rapidly to end-user questions and concerns. Helped them understand the SAP and Success Factors landscape and migration challenges.
• Strong ability to capture a complete and accurate problem/symptom description of reported issues.
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Setting up and scheduling of import and export jobs to and from Success Factors and customer’s ERP systems.
• Exceptionally Strong in Configuration, taking after the Best Practice in building the SAP Success Factors Language Configurations Settings change and setting as per required activation
• Training of new colleagues and knowledge sharing.
• Proactively seek ways to reduce the issues by identifying common/recurring issues and proposing improvements.
• Expertise in Configuration of Employee Central Module, Business Rules, Time Off, Workflows, Foundational/Generic Objects, Reporting using a variety of SuccessFactors Tools, SuccessFactors Ad Hoc Reporting, Report Center

SAP SF APPLICATION CONSULTANT

Confidential

Responsibilities:

• S4 HANA Implementation support, customer escalations management, go live, hyper care and ongoing support
• Worked in all phases of project from business prerequisites gathering, business process examination, applied outline, blueprinting, design, testing, and generation support.
• Experienced in gathering Customer Business requirements and blueprinting, also recording the business process in Success Factors derived workbook configuration sheet.
• Change request management which can include identifying changes to XML code, uploading files to ftp server to create links and change logos, user database management and ensuring documentation is correct for moving on to appropriate team.
• Strong knowledge of relevant SAP module
• Good understanding of integration with other SAP modules
• Understanding of ASAP and experience in delivering solutions within ASAP methodology
• Experience in SAP- functional modules (MM, FI/CO, SD, PS, HR, PM, OM)
• Operated in multi-project, matrix managed environment
• Experience of systems development and project management methodologies
• Has demonstrated innovation and communication of new deliverables and offerings. Has led team in the delivery of SAP deliverables across multiple platforms

SAP HCM technical ANALYST

Confidential

Responsibilities:

• Extensive and Strong Knowledge on SAP Solutions & Application architecture. W orked on transferring data from legacy to SAP system using various data transfer techniques such as LSMW (using Batch Input and Direct input) and BDC.
• This role is to provide Business the Functional and Technical Support Processes for their SAP based systems supporting business changes.
• Primary upward interaction is with Project/Program manager
• Adapt existing methods and procedures to create possible alternative solutions to moderately complex problems
• Process change management. Including optimization of custom developments.
• Perform root cause analysis on persistent or major software & application related problems
• Develop and test solutions using established SDLC methodology
• Identify opportunities to re-engineer existing solutions to better utilize technology, optimize performance, and simplify support

SAP HCM Support Analyst

Confidential

Responsibilities:

• Elicited requirements using interviews, document analysis, existing requirements documentation, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Delivering HR process and deliverables in SAP HR Payroll Module
• Implementing, upgrading and extending existing SAP HCM applications
• Configuring SAP payroll for different clients
• Assisting clients in planning implementation, selection, testing and fit analysis for payroll processing
• Providing post-implementation support of large-scale SAP HR application solutions
• Improving operational metrics, performance measurement and business case development
• Providing functional knowledge as well as managing client relationships
• Assisting clients in implementing HR payroll systems
• Delivering innovative ERP software to leading public and commercial organizations in 14 industries worldwide
• Critically evaluated information gathered from multiple sources, reconciled conflicts, and distinguished user requests from the underlying true needs.
• Ability in understanding the clients AS-IS process and mapping TO-BE processes.

SAP ABAP Programmer ANALYST

Confidential

Responsibilities:

• Works with other functions within the Project to identify opportunities for process improvements and assists with the implementation of those agreed
• Develop, review and execute unit, integration, and conversion testing
• Management of a programme of continuous service improvements
• Influences effectively through building powerful networks and using them to secure buy-in and support for plans and ideas and create "win-win" outcomes
• Plays a pro-active role in establishing Delivery and Business Partnering group identity by consistently exceeding customer expectations
• Provides expert guidance, support and recommendations regarding greater leverage of the SAP product set to leverage greater business benefit for the organization
• Facilitate change and continuous improvement
• Perform system integration, UAT, functional, accessibility, regression, stress/performance and security testing for New enhancement framework
• Implement test plans for manual and automated testing. Create and run automated testing scripts
• Analyze business processes to identify functional gaps and points of external integration
• Map business processes to SAP functionalities
• Develop and maintain code for SAP HCM PA user exits.