Professional Summary

A SAP Deployment Consultant with extensive Training, Training Management, Change Management (Change Management Certified - Prosci), and Post Go-Live/On-site Support experience. Skilled at working with cross-functional teams, problem solving, project completion using computer technology and multi-level team communications. Adept at working in high paced work environments with changing deadlines, tasks and work force. Total Training and Support experience exceeds 14 years with 12+ solid years of Instructor-Led SAP Training and Post Go-Live support and over 3500+ end-users trained. Industries worked in include Retail, Freight Services, Utilities, Beverage, Chemicals, Telecommunications, Oil & Gas, Manufacturing, Public Sector/Government, Department of Defense (active Secret Clearance), Service, and Oilfield Services. Extensive experience working Internationally in Europe and Asia-Pacific. Willing to travel 100% domestically as well as internationally. Proficient in:

• SAP Documentation, Training, Training Management, Change Management Certification (Prosci), Post Go-Live Support
• SAP Training Lead Experience (Training Plan/Strategy, Execution, Course Curriculum/Catalog, Training Resource Planning/Allocation/Management
• SAP Data Creation/Loading
• SAP Integration Testing
• SAP Post Go-Live Support
• MS Office Suite 2007, Outlook & Access
• SAP R/3, ECC 6.0, IS-U
• Accounts Payable, Accounts Receivable, Materials Management, Purchasing, Human Resources, Finance (FICO and FICA), Project Systems, Asset Accounting, Funds Management, Quality Management, Plant Maintenance (Configuration), Real Estate, SRM, Sales & Distribution, and Customer Relationship Management (CRM)
• RWD InfoPak, RWD uPerform, Mercury Quick Test Professional, Captivate, On Demand, HP Quality Center

Confidential, Annapolis, MD 08/2011-Present
Dahlgren, VA

• Project description: SAP implementation of Navy ERP project at U.S. Navy and Marine Corps bases worldwide. Navy ERP is the Navy’s web-enabled financial, asset and accounting management system that standardizes, streamlines and shares critical data across the Navy and Marine Corps.
• Effectively deliver process driven Knowledge Transfer sessions to civilian personnel on the PS (Project Systems) module.
• Perform long term on-site support at a Naval Warfare Support Center for all modules involved in Navy ERP, including: AM (Asset Management), WFM (Work Force Management), MM (Materials Management), FI-CO, SD (Sales & Distribution), PS (Project Systems), and FM (Funds Management).
• Conduct one on one coaching sessions for civilian personnel.
• Assist with Cutover Activities, Data Migration, and Data Validation
• Metrics requirement includes weekly submission of status reports.
• Currently managing a team of 10 Training Resources that are tasked to re-record over 1000+ SAP 4.6 InfoPak documents in RWD uPerform.

Confidential, Alexandria, VA 12/2009 08/2011

• Project description: SAP implementation of GFEBS (General Funds Enterprise Business System) project at U.S. Army, Army Reserves, and Army National Guard installations worldwide
  
• Effectively delivered process driven training classes of up to 25 civilian staff and military personnel (within DPW Organization) on SAP PPE processes which includes Plant Maintenance, Real Estate/Real Property, Assets, and Project Systems.
  
• Comprehensively learned, explained, and demonstrated differences between legacy systems and SAP
  
• Conducted lab exercises to showcase functionality, enhance the learning experience, and reinforce transaction codes
  
• Conducted one on one coaching sessions for civilian personnel
  
• Administered staff assessments and monitored and reported progress in Learning Management System
  
• Performed extended on-site support at military installations
• Trained over 1000+ end-users at over 20 sites in North. America and Asia-Pacific.
• Provided Post Go-Live Support
• Supported the Year-End Close process (2010, 2011) where my primary focus was Funds Management (FM)

Confidential, Houston, TX
08/2009 11/2009

• Trained BP end-users within the Gulf of Mexico (GoM) region on their new SRM/P2P solution for Procuring Goods and Services
• Classes trained included Shopping Carts, Purchase Orders, Contracts, Sourcing, Goods Receipts, Confirm Services, and Vendor Master Records.
• Developed metrics, graphics, and databases for reporting status of department to project team members
• Developed and supported end-user scheduling, change control process documentation, tracked and monitored the status of training documents

Confidential, Addison, TX 12/2008 08/2009

• As the Change & Training Lead, performed duties such as creating the Training Strategy/Plan, Managing the Training Portion of the Project Plan, creating and facilitating the Train-the-Trainer program, coordinating the TTT Logistics, and Developing the Course Catalog.
• Designed and developed communications regarding the project such as Change Management Strategy and Communications Plan
• Performed Audience, Task, and Gap Analysis.
• Worked heavily with security to develop End-User Roles for Production
• Developed SAP end-user training documentation (PPT, Job Aids, and Training Manuals) on SAP Procure to Pay process.
• Assisted Functional Team on creating/updating the Business Process Procedures (BPPs) using RWD uPerform for Training and Online Help.
  

Confidential, Providence, RI 12/01/2008 12/05//2008

• Designed and Delivered a one-week Boot Camp on SAP America’s TERP 10 course to the US Department of Agriculture Enterprise IT Solutions (IT) and Farm Services Agency (FSA) divisions
• Covered several disciplines within SAP Financial Accounting (FI, PS,AA), Logistics (SD, MM, PM), Human Capital Management (HR), and Business Intelligence (BI)

Confidential, Tallahassee, FL 07/2008 - 11/2008

• SAP Training and Development Consultant/Procurement Training Lead: Houston and Beaumont, TX
  Developed SAP end-user training documentation as well as delivered end-user training on Brock’s SAP Procurement (AP-AR) and Accounts Receivable (FI) processes
• Assisted Functional Team on creating the Business Process Procedures (BPPs) using RWD uPerform
• Assisted with the planning, creation, scheduling and maintenance of the Training Environment
  

Confidential, Dallas, TX 05/2007 - 07/2008
As the Training Lead, performed the Front-End Analysis/Training Needs Assessment, Audience and Task Analysis, and created the End-User Training Strategy/Plan
Developed project templates (Presentation Decks, Course Manuals, Exercise Guides)
Developed SAP end-user training documentation on IS-U /CCS FI-CA Processes (Course Manuals, PPTS, Job Aids)
Assisted Functional Team on creating the Business Process Procedures (BPPS) using RWD uPerform
Performed Organizational Readiness activities such as Kick-off Meetings, Project Communications, Change Management Strategy, Communications Plan, Road Shows, and Lunch-n-Learns

Confidential, Providence, RI 04/2005 - 05/2007
SAP Training and Documentation Consultant: Buffalo Grove, IL (Home Base), Various Locations within N. America
Developed SAP end-user training documentation (Procedure Reference Guides, Exercise Guides, and Power Point Slides) on the SAP Customer Service (CS)/Plant Maintenance (PM) process and Human Resources (OM-PA)
Worked on basic configuration issues as they arose during End-User Training and Post Go-Live Support
Trained several hundred end-users throughout N. America
Provided 1st Level post go-live support