SUMMARY

• Extensive SAP HCM configuration and implementation experience.
• SuccessFactors - SAP Certified Application Associate - Employee Central & Recruiting Management.
• Experienced managing resources onsite, on shore and off shore for production support as well as implementing new systems and new functionalities in to existing systems.
• Proficient in organizing and leading workstreams, special projects, enhancements, and proof of concepts.
• Customer facing - service oriented. Excels in collaborative, liaison and relationship building roles.
• Demonstrated ability to establish a good rapport with customers quickly.
• Adept at business process re-engineering alignment to HRIS technology strategy and systems integration.
• Quick learner and ramp up for mission and business critical endeavors.
• Exhibits good interpersonal skills, leadership abilities, analytical and problem-solving skills.
• Maintains a strong executive presence and is able to interact with high level executives as a trusted advisor and mentor team members.
• Creates a shared sense of direction and community among teams and has a proven ability to transfer knowledge.

TECHNICAL SKILLS

• SuccessFactors: Cloud / SaaS - Employee Central & Recruiting
• XML data model editing, troubleshooting and comparison - change management control
• Meta Data Framework (MDF) object configuration and rules engine
• Administrator Tools Suite Usage
• Project / Program Management:
• Demonstrates proficient knowledge of program management, project management methodologies and systems development life cycle (SDLC), ACTIVATE.
• SAP ECC (R/3 3.0C - ECC 6.0 EhP7) aka: On premise Core R/3, HCM Human Capital Management, HR)

PROFESSIONAL EXPERIENCE

Confidential

Senior HCM Applications Consultant

Responsibilities:

• Fulfilled customer change order requests. Configured applicant tracking process modifications, dashboard, Application, Candidate and Requisition XML data models. Added custom fields and picklist values, language revisions and various post go-live clean up. Developed and implemented process cutover strategy.
• Accomplished ‘Just in Time’ rapid learning of Onboarding to assist internal team with unit testing for a critical account (American Airlines - Summer 2016).
• Ensured customer satisfaction by providing on-site presence and assurance to the customer.
• Coordinated EC team configuration and customer requirements. Configured and co-project administered: workbook updates, test log monitoring / updates, and daily update calls.
• Re-established project focus and momentum, improving customer confidence and satisfaction for a successful, accelerated Employee Central implementation of 30 countries (Americas, Asia Pacific and EMEA).
• Provided continuity of service for Preferred Care and ‘Sweet 16’ customer during internal resource ramp-up as the Preferred Care point of contact and advocate for critical customer issues in a fast-paced environment
• F acilitated incident resolution; tracked, coordinated, followed-up and delivered customer reviews
• Engaged cross-functional resources within SAP and the customer to align problem solving activity
• Developed a trusted advisor relationship with key internal SAP and customer stakeholders
• Achieved a high level of customer and internal account team satisfaction

Confidential, Ft. Worth, TX

SAP HCM Senior Consultant

Responsibilities:

• Executed s mall project and enhancements solutions evaluation, configuration, validation and deployment of e-Learning (LSO) / Training and Events Management module enhancements. Performed analysis, developed design, created functional specifications, managed and coordinated development and testing of solutions with on/off shore resources within a production support environment.
• Resolved critical time sensitive issues, provided troubleshooting assistance and SAP incident management.
• Administered qualifications management integration, custom reports design and testing for legal compliance monitoring.
• Delivered quality tested enhancements on or before deadlines.
• Established excellent rapport with end-user customers, buffered internal conflicts.

Confidential

Managing Principal Consultant

Responsibilities:

• Held various leadership and hands-on roles from Solution Architect, Team Lead, SAP Professional Services Ramp-Up Coordinator, Strategy Design, Integration and Unit Test Lead, Instructor and Configuration Specialist.
• Performed business process analysis and Initiated process improvement opportunities: Identified, gathered, documented, defined and analyzed, business requirements translating them into enhancements and technical specifications, while working within the defined development change control processes of an organization.
• Configured system, tested, trained, deployed, and supported software configuration implementation and changes to support changing business processes.
• Experienced with all versions of SAP E-Recruiting since initial product release -- 2.0, 3.0 & 6.0.
• Provided feedback solicited by SAP product management that was later incorporated into product enhancements.
• Tested new releases of SAP E-Recruiting: Exclusive invitation extended only to few SME Business Partners. (Waldorf, Germany & SAP Labs - Palo Alto, CA).
• Workstream co-lead for custom onboarding solution utilizing SAP Workflow at large utility customer.
• Tested bolt-on and custom developed applications. (Mobile time approval)
• Marketed SAP services - sales booth assistance at SAP’s Sapphire and HR Insider conferences for two partners.
• Training Instructor: Instructed the first SAP E-Recruiting class for SAP partners (v 3.0) and customers in the US and in South America (Brazil); Ramp Up Coach for all three versions, instructed various SAP HCM customer classes.

Confidential

Senior Applications Consultant

Responsibilities:

• Implementation experience includes P ersonnel Administration, Organization Management, Personnel Development, Training and Events Management / LSO (e-learning), Qualifications Management / Qualifications Catalog and Organization Management. Talent Management; e-Recruiting, e-Learning (LSO) and Competency Management. Compensation Management, Time Management, Benefits, Travel Management, Payroll and ESS/MSS for SAP E-Recruiting.
• Provided sales assistance and trade show preparation, and customer demonstrations at two SAP annual trade shows (Sapphire) and an IHRIM Conference. Delivered various customer on-site demos and assisted with request for proposal responses. Configured tested and scripted the SAP IDES (Sales and Demo) System. Booth Demo Pod Leader for SAP’s Employee Self Service initial product introduction. Provided demonstrations and customer training for E-Recruiting product roll-out.
• Project Manager for inter-company rollout of SAP Travel Management (travel reservations booking within SAP application) to employees with interface to Travel Expenses.
• SAP Labs Travel Management product design liaison: SAP Internal Travel Expense & Planning Management. Mentored junior consultants.
• Payroll Product Design Liaison to SAP Labs for client regarding product design and enhancements (3.1H to 4.6) for tax company transfers, global employment (formerly known as concurrent employment), third-party remittance, off-cycle payroll, tax reporter and BSI tax interface testing. Supported Legal Change Package application and testing. (October - January 1997 & April - September 1998)
• Provided the first Year End - Tax Reporter (W2 generation) support in North America (at OG&E).
• Coordinated custom enhancements design for training and event management e-commerce pilot for web sales using employee self-service (ESS) in SAP R/3 4.5 (functionality later incorporated into standard product).

Confidential

Operations Officer, Mergers

Responsibilities:

• Managed prototype development for a foreign-exchange draft retail product.
• Foreign Currency Exchange system security administrator; managed access, performed audits for traders.
• Implemented and maintained mortgage-banking loan origination, foreign-currency exchange, and real-estate portfolio management systems.
• Coordinated training efforts for international foreign-currency exchange system.
• Coordinated technical and user requirements for a national mainframe-based mortgage loan origination system.
• Merger and Acquisition Project Management Office - tracking and reporting for NationsBank merger.
• Developed project team resource tracking and reporting system.