SUMMARY

• I have over 20 years of experience performing SAP delivery and production support services in various capacities and environments. Technical capabilities are essential to build SAP environment and resolve issues, but communication within IT (internal and external) is also essential. Planning and establishing expectations is critical to managing multi - vendor IT environment and building customer confidence.
• Coordinate global project requirements, assign ownerships, and gain agreement on timelines.
• Communicate status and vision to client management, program management and external partners.
• Determine communication plan to ensure all internal/external project teams progress to pre-determined target dates.
• Participate in issue/resolution process and escalate unresolved issues as required.
• Support risk analysis process and propose technical solutions to help mitigate identified risks.

PROFESSIONAL EXPERIENCE

Technical Delivery/Cut-over Manager

Confidential

Responsibilities:

• Determine capacity requirements for production builds and anticipated growth.
• Technical architect for SAP and ancillary applications to ensure supportability, scalability and performance are achievable.
• Determine project support model and staffing ramp-up for all build phases.
• Prioritize, assign and resolve issues, determine root cause and lessons learned analysis.
• Coordinate disaster recovery test plans and operational readiness reviews
• Define change control procedures as scope changes are introduced.
• Develop technical cut-over plans, in corporate non-technical tasks to ensure a smooth Go Live.

Confidential, Denton TX

SAP Project Manager

Responsibilities:

• Utilize MS Project to schedule global SAP resources based on customer requests for both green field and migration implementations for over 75 IBM customers concurrently.
• Interface with all delivery competencies including facilitate transition from sales-to-delivery, scope of work estimates and scheduling, determine shared infrastructure capabilities.
• Communicate with senior client executives on major escalations.
• Own client satisfaction.

Confidential

SAP Basis Project Coordinator

Responsibilities:

• Utilized MS Project to bring ownership and accountability to the build process (the swing builds included ECC, SRM, MDM, Enterprise Portal, XI/PI, and integration to an existing BW Hana, BODS and BOBJ landscape.
• Coordinate architectural discussions with Confidential and 3rd party vendors.
• Developed checklists and documentation standards escalation procedures with on-shore and off-shore teams.
• Develop and implement business processes and controls that support all engineering and operations teams.
• Coordinate recommendations from 3rd party vendors including SAP Max Attention/AMS and other support vendors.

Confidential

SAP Basis COE Manager

Responsibilities:

• Ensure the basis teams for each business unit was up to date with project tasks and expectations.
• Reviewed cutover plans were communicated/coordinated with all vendors/partners.
• Validate with basis teams that the project goals are obtainable with existing internal/external resources.
• Meet with stakeholders to review project timelines and open issues/concerns.
• Work with security auditors to ensure security roles assignments and adjustments are complaint with corporate standards.
• Implement/Disposition vendor recommendations for SAP installations and configurations in preparation for each of the go-lives.
• Coordinate with basis teams, stakeholders, and third party vendors daily, to ensure operational readiness and track cut-over tasks (pre and post) to completion.
• Maintain and standardize project documentation across all business units, including Disaster Recovery, Issues Tracking, Status Reports and Management Reports.

Confidential

SAP Basis Manager

Responsibilities:

• Build technical project plans using MS Project, to support a new SAP implementation at Confidential .
• Develop/Implement checklists for build validations, and daily monitoring procedures/escalations for all basis teams.
• Gather initial sizing requirements from business stakeholders for SAP Quicksizer tool to get vendor recommendations for PRD sizing.
• Coordinate Security roles developement and adjustments are made as we progress thru project life cycles.
• Develop infrastructure test plans to validate global LAN/firewall connectivity pre-post implementations.
• Coordinate troubleshooting sessions to determine root cause of performance issues.

Confidential

SAP Basis/Security Consultant

Responsibilities:

• Provide Basis and Security Support to Application Teams on Linux/Oracle 10g RAC.
• Performance tuning and monitoring for all custom code on ECC and SRM.
• Implement change control requests via SAP's CTS system.
• Assist ABAP teams and Java developers with code migrations.
• Verify LDAP configuration is compliant.
• Monitor and troubleshoot SAP, XI and MQ Interfaces as needed.
• Participated in Live DR exercises between the 2 data centers.
• Develop and train new SAP Support team members.

Confidential

SAP Basis/Security Project Lead

Responsibilities:

• Support a team of external consultants for SAP All-In-One implementations which consists of ECC 6.0, Best Practices and ASAP Methodology, on MS/SQL 2005.
• Assist customer to define technical scope and statement of work prior to project startup.
• Plan and perform installations and configuration of the SAP All-In-One Solution and Solution Manager.
• Provide Basis and SAP security support throughout the project.
• Define and implement change control procedures.
• Oversee cut-over activities, and issue resolution during stabilization.
• Build a support plan to outsource SAP support after implementation is complete.