SUMMARY:

• A seasoned and multicultural consultant with experience in Technology and Business Processes related to Financial, Marketing, Sales and Service areas.
• Has been a SAP Consultant for more than 13 years involved in various international projects and offshore teams.
• Knowledge is extensive in CRM, SD, FSCM, FI, BW & Solution Manager but with focus and advanced experience in CRM
• Has played several roles and positions in his career history
• SAP Consultant, Project Leader, Marketing Manager, Application Management Expert, CRM & Marketing advisor, Support or Help Desk Consultant, Business Analyst and Salesforce Consultant.

TECHNICAL & FUNCTIONAL SKILLS:

• SAP CRM 5.0, 6.0, 7.0 (EHP1, EHP3, EHP4).
• SAP Interaction Center.
• CRM analysis with SAP BW/BO.
• SAP solution manager.
• SAP CRM middleware.
• Master Data: Integration with external systems. Deduplication and cleansing.
• SAP FSCM (collections Management & dispute management)
• Financial and controlling processes with SAP ERP.
• Sales & distribution processes with SAP ERP.
• Salesforce, Microsoft Dynamics 365, Zoho, and other CRM platforms.
• ABAP programs debugging & preparation of functional specifications.
• WEB UI customizing.
• UX/UI, Web & Mobile. CMS Wordpress
• Service Now & HPQC. Remedy, Jive, Jira.

SCENARIOS & PROCESS SKILLS:

• Campaign Management, segmentation and list management, loyalty management, Marketing Resource management. Trade Promotion Management
• Account and contact management, Lead and opportunity management, quotations and order management.
• Service contracts, service quotations, service order management, service confirmations, complaints and return management, service resource planning, in - house repairs and warranty management.
• IC Marketing, IC Sales with/without ERP orders, IC Services.
• Lead & Order to Cash
• Collection & Dispute Management.

PROJECT MANAGEMENT & CONSULTING SKILLS:

• ASAP project methodology proficiency with solution manager.
• Experience leading workshops, “As is” and “to be” documentation.
• Business processes analysis and translation to functional designs and specifications.
• Customizing and system configuration expertise. RICEFW elaboration. Planning, writing & execution of testing phases.
• User & . Production support & run. Knowledge of other project management methodologies.
• Strong skills in strategic planning, marketing, advertising, sales and customer service business processes.
• Excellent interpersonal, organizational, leadership and oral/written communication skills contributing to project success in multi-tasking, fast paced environment.
• Multicultural Project experience.

EXPERIENCE:

SAP Consultant

Confidential

Responsibilities:

• SAP CRM Service Global Application Management
• Service contracts, quotations, service orders, service confirmations, in-house repairs, service resource planning and warranty management. Complaints and returns.
• SAP SD Pricing, debit memos, invoicing.
• Interaction center, service requests and tickets, appointment, visits. Confidential management. ERMS. Scripts, mail forms.
• ECC-CRM middleware. Master data, business partners.
• Requests/Incidents/Problem management & change requests with Service Now.
• Functional specifications & design for enhancements and corrections documented in Solution Manager.
• Configuration & Unit testing. Fixing issues & defects using HPQC tool.
• Interaction & communication with external-internal vendors for designing and implementing developments. Retrofit sessions with power users.

Confidential

Business Development

Responsibilities:

• Marketing strategy planning.
• Campaign & lead management, (contacts database, emailing, telesales).
• Business developing, opportunity management, sales planning, execution and analysis.
• Advertising and promotion management.
• Products design and development. Portfolio includes products like: UX/UI consulting (SAP Fiori & Salesforce interface), web & mobile development, corporate communication, storytelling, digital marketing, product design.

Confidential

SAP CRM Marketing Analyst

Responsibilities:

• SAP CRM Marketing Full Implementation.
• Campaign Management, segmentation & external list management, loyalty management and interaction center processes.
• SAP CRM Master Data Integration with several external systems like data warehouses, enterprise components, third party marketing vendors and integration tools.
• Design of functional specifications for interfaces, conversions and enhancements.
• IT Service ticket Management with remedy-gateway.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Marketing and Mobile/Web desktop Enhancement Full Implementation.
• Mobile development or enhancement for commercial strategy survey tool.
• Web development or enhancement for commercial strategy survey tool.
• Webclient UI Framework customizing and views configuration.
• Middleware & Objects replication from ECC to CRM.
• Business Roles & Navigation Bar Customizing.
• External list Management customizing and enhancement.
• Master Data conversion.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Interaction Center, Sales & Marketing Full Implementation.
• Territory Management development.
• Survey customizing for lead transactions.
• Webclient UI Framework customizing and configuration of views.
• Activity Management. Agent Inbox Customizing.
• Partner determination procedures.
• Organizational Structure & master data customizing.
• New Business Partner Relationships.
• Middleware & Objects replication from ECC to CRM. HR Integration.
• Business Roles & Navigation Bar Customizing.
• Marketing Campaign customizing.
• Leads & prospects from WEB site automatic generation development.
• Pipeline Performance Management.
• Assessment, Blue printing, Realization, Testing & Go live support.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Full Implementation in sales, marketing and service scenarios.
• Marketing: Segmentation, attributes, profile definition, targets. Marketing campaigns, lead management, external list administration.
• Sales: Quotations and orders processing, Opportunities, sales methodology, surveys definition. Territory management.
• Interaction center, activities management, visit planning, activity journal, call list, email formats, fact sheet. Service Management, Complaints, returns and service request.
• Assessment for RDS & Demo Construction - (pre-sales phase)

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Service Assessment.
• Service Order Management.
• Service Contract Management.
• Complaints & Returns.
• Installed Base Management.
• Warranty Management.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Interaction Center, Sales, Service and Marketing Full Implementation.
• Account Overview Adhoc Development. Interfaces with SAP ERP and non-SAP systems.
• Design reports from ERP orders, invoice & payments history
• Webclient UI Framework customizing and configuration of views.
• Activity Management. Inbox Customizing. Interaction Record development.
• Transaction Launcher Customizing.
• Organizational Structure & master data customizing.
• Business Roles & Navigation Bar Customizing.
• Marketing Campaign customizing.
• Assessment, Blue printing, Realization, Testing & Go live support.

Confidential

SAP CRM 4.0 Consultant

Responsibilities:

• SAP CRM Interaction Center & Sales implementation.
• Scenario IC ERP order.
• Activity Management.
• Scenario IC Service complaints & returns.
• Middleware customizing.
• ERP Sales orders, Available to promise, Credit Check.
• Project assessment and Blue printing.

Confidential

CRM & Marketing Advisor

Responsibilities:

• Marketing Research.
• Marketing strategy & planning.
• Advertising & promotion strategies and planning.
• CRM strategy & implementation.
• Zoho CRM implementation.

Confidential

SAP FSCM Consultant

Responsibilities:

• SAP FSCM - Collections Management Implementation
• Collection of receivables and worklist creation processes.
• Data master synchronization using CVI
• Basic customizing, strategies, groups, segments, profiles and rules creation.
• Analytics implementation with SAP BW.
• Advice & consulting for CRM-ERP integration for dispute & collections management with middleware.
• Project Preparation, Blue printing, realization and testing.

Confidential

Marketing Manager & CRM Leader

Responsibilities:

• Marketing Management.
• Advertising & promotion management.
• Innovation & Creativity Manager.
• CRM strategy & implementation leader.
• Leads & Opportunities Management.
• Campaigns Management.
• Channel Management.
• Products & portfolio Management.
• Social Media & Marketing Online Management.

Confidential

SAP CRM 7.0 Lead Consultant

Responsibilities:

• SAP CRM Marketing & IC Sales scenario implementation.
• Campaign management, segmentation and list management, marketing resource management, marketing plan, marketing calendar, budgeting.
• Loyalty Management. Call List management.
• Segment builder, marketing attributes, and infosets.
• Webclient UI Framework Customizing and views configuration.
• Navigation Bar, work centers, business roles.
• Interaction Center Webclient. Activity Management. Agent Inbox, emailing, interaction record, call list management, text management. Interactive scripting. Transaction Launcher.
• FSCM (Financial supply chain management) concept testing. Worklist and process adaptation.
• Blueprint, Functional designing.
• Customizing and testing.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Marketing & IC Sales scenario implementation.
• Campaign management, segmentation and list management, marketing plan, and marketing calendar.
• Sales scenario implementation.
• Activity management, opportunity management, pipeline performance management.
• Interaction Center Web. Call list management.
• Webclient UI Framework customizing.
• Navigation Bar, business roles.
• UI configuration tool. Configuring views.
• Transaction launcher and actions implementation.
• Middleware, data master replication ECC -CRM
• Customizing, testing and support for go live.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

• SAP CRM Marketing and Interaction Center web client implementation.
• Analysis, design and blueprint elaboration for the corporate and branch offices.
• The project included campaign management, segmentation, list management and interaction center web scenarios.

Confidential

Salesforce Consultant

Responsibilities:

• CRM Salesforce Full implementation.
• Analysis, design and implementation of marketing, sales and service scenarios.
• Configuration of leads, contacts, accounts, opportunities and cases.
• Email marketing campaigns implementation.
• Reports and panel construction.
• Roles and users administration.
• New fields and layout creation.

Confidential

SAP SD/CRM 5.0 Consultant

Responsibilities:

• SAP CRM Interaction Center WEB Implementation and Sales and distribution module integration.
• Configuration for sales processes, SAP CRM Interaction center WEB, Quotation and orders management, orders capture by ERP, activity management, Call lists, availability check ATP, fact sheet. Central Emailing.
• , support for key users.
• Integral and unit testing.