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Sap Consultant Resume

SUMMARY:

  • A seasoned and multicultural consultant with experience in Technology and Business Processes related to Financial, Marketing, Sales and Service areas.
  • Has been a SAP Consultant for more than 13 years involved in various international projects and offshore teams.
  • Knowledge is extensive in CRM, SD, FSCM, FI, BW & Solution Manager but with focus and advanced experience in CRM
  • Has played several roles and positions in his career history
  • SAP Consultant, Project Leader, Marketing Manager, Application Management Expert, CRM & Marketing advisor, Support or Help Desk Consultant, Business Analyst and Salesforce Consultant.

TECHNICAL & FUNCTIONAL SKILLS:

  • SAP CRM 5.0, 6.0, 7.0 (EHP1, EHP3, EHP4).
  • SAP Interaction Center.
  • CRM analysis with SAP BW/BO.
  • SAP solution manager.
  • SAP CRM middleware.
  • Master Data: Integration with external systems. Deduplication and cleansing.
  • SAP FSCM (collections Management & dispute management)
  • Financial and controlling processes with SAP ERP.
  • Sales & distribution processes with SAP ERP.
  • Salesforce, Microsoft Dynamics 365, Zoho, and other CRM platforms.
  • ABAP programs debugging & preparation of functional specifications.
  • WEB UI customizing.
  • UX/UI, Web & Mobile. CMS Wordpress
  • Service Now & HPQC. Remedy, Jive, Jira.

SCENARIOS & PROCESS SKILLS:

  • Campaign Management, segmentation and list management, loyalty management, Marketing Resource management. Trade Promotion Management
  • Account and contact management, Lead and opportunity management, quotations and order management.
  • Service contracts, service quotations, service order management, service confirmations, complaints and return management, service resource planning, in - house repairs and warranty management.
  • IC Marketing, IC Sales with/without ERP orders, IC Services.
  • Lead & Order to Cash
  • Collection & Dispute Management.

PROJECT MANAGEMENT & CONSULTING SKILLS:

  • ASAP project methodology proficiency with solution manager.
  • Experience leading workshops, “As is” and “to be” documentation.
  • Business processes analysis and translation to functional designs and specifications.
  • Customizing and system configuration expertise. RICEFW elaboration. Planning, writing & execution of testing phases.
  • User & . Production support & run. Knowledge of other project management methodologies.
  • Strong skills in strategic planning, marketing, advertising, sales and customer service business processes.
  • Excellent interpersonal, organizational, leadership and oral/written communication skills contributing to project success in multi-tasking, fast paced environment.
  • Multicultural Project experience.

EXPERIENCE:

SAP Consultant

Confidential

Responsibilities:

  • SAP CRM Service Global Application Management
  • Service contracts, quotations, service orders, service confirmations, in-house repairs, service resource planning and warranty management. Complaints and returns.
  • SAP SD Pricing, debit memos, invoicing.
  • Interaction center, service requests and tickets, appointment, visits. Confidential management. ERMS. Scripts, mail forms.
  • ECC-CRM middleware. Master data, business partners.
  • Requests/Incidents/Problem management & change requests with Service Now.
  • Functional specifications & design for enhancements and corrections documented in Solution Manager.
  • Configuration & Unit testing. Fixing issues & defects using HPQC tool.
  • Interaction & communication with external-internal vendors for designing and implementing developments. Retrofit sessions with power users.

Confidential

Business Development

Responsibilities:

  • Marketing strategy planning.
  • Campaign & lead management, (contacts database, emailing, telesales).
  • Business developing, opportunity management, sales planning, execution and analysis.
  • Advertising and promotion management.
  • Products design and development. Portfolio includes products like: UX/UI consulting (SAP Fiori & Salesforce interface), web & mobile development, corporate communication, storytelling, digital marketing, product design.

Confidential

SAP CRM Marketing Analyst

Responsibilities:

  • SAP CRM Marketing Full Implementation.
  • Campaign Management, segmentation & external list management, loyalty management and interaction center processes.
  • SAP CRM Master Data Integration with several external systems like data warehouses, enterprise components, third party marketing vendors and integration tools.
  • Design of functional specifications for interfaces, conversions and enhancements.
  • IT Service ticket Management with remedy-gateway.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Marketing and Mobile/Web desktop Enhancement Full Implementation.
  • Mobile development or enhancement for commercial strategy survey tool.
  • Web development or enhancement for commercial strategy survey tool.
  • Webclient UI Framework customizing and views configuration.
  • Middleware & Objects replication from ECC to CRM.
  • Business Roles & Navigation Bar Customizing.
  • External list Management customizing and enhancement.
  • Master Data conversion.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Interaction Center, Sales & Marketing Full Implementation.
  • Territory Management development.
  • Survey customizing for lead transactions.
  • Webclient UI Framework customizing and configuration of views.
  • Activity Management. Agent Inbox Customizing.
  • Partner determination procedures.
  • Organizational Structure & master data customizing.
  • New Business Partner Relationships.
  • Middleware & Objects replication from ECC to CRM. HR Integration.
  • Business Roles & Navigation Bar Customizing.
  • Marketing Campaign customizing.
  • Leads & prospects from WEB site automatic generation development.
  • Pipeline Performance Management.
  • Assessment, Blue printing, Realization, Testing & Go live support.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Full Implementation in sales, marketing and service scenarios.
  • Marketing: Segmentation, attributes, profile definition, targets. Marketing campaigns, lead management, external list administration.
  • Sales: Quotations and orders processing, Opportunities, sales methodology, surveys definition. Territory management.
  • Interaction center, activities management, visit planning, activity journal, call list, email formats, fact sheet. Service Management, Complaints, returns and service request.
  • Assessment for RDS & Demo Construction - (pre-sales phase)

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Service Assessment.
  • Service Order Management.
  • Service Contract Management.
  • Complaints & Returns.
  • Installed Base Management.
  • Warranty Management.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Interaction Center, Sales, Service and Marketing Full Implementation.
  • Account Overview Adhoc Development. Interfaces with SAP ERP and non-SAP systems.
  • Design reports from ERP orders, invoice & payments history
  • Webclient UI Framework customizing and configuration of views.
  • Activity Management. Inbox Customizing. Interaction Record development.
  • Transaction Launcher Customizing.
  • Organizational Structure & master data customizing.
  • Business Roles & Navigation Bar Customizing.
  • Marketing Campaign customizing.
  • Assessment, Blue printing, Realization, Testing & Go live support.

Confidential

SAP CRM 4.0 Consultant

Responsibilities:

  • SAP CRM Interaction Center & Sales implementation.
  • Scenario IC ERP order.
  • Activity Management.
  • Scenario IC Service complaints & returns.
  • Middleware customizing.
  • ERP Sales orders, Available to promise, Credit Check.
  • Project assessment and Blue printing.

Confidential

CRM & Marketing Advisor

Responsibilities:

  • Marketing Research.
  • Marketing strategy & planning.
  • Advertising & promotion strategies and planning.
  • CRM strategy & implementation.
  • Zoho CRM implementation.

Confidential

SAP FSCM Consultant

Responsibilities:

  • SAP FSCM - Collections Management Implementation
  • Collection of receivables and worklist creation processes.
  • Data master synchronization using CVI
  • Basic customizing, strategies, groups, segments, profiles and rules creation.
  • Analytics implementation with SAP BW.
  • Advice & consulting for CRM-ERP integration for dispute & collections management with middleware.
  • Project Preparation, Blue printing, realization and testing.

Confidential

Marketing Manager & CRM Leader

Responsibilities:

  • Marketing Management.
  • Advertising & promotion management.
  • Innovation & Creativity Manager.
  • CRM strategy & implementation leader.
  • Leads & Opportunities Management.
  • Campaigns Management.
  • Channel Management.
  • Products & portfolio Management.
  • Social Media & Marketing Online Management.

Confidential

SAP CRM 7.0 Lead Consultant

Responsibilities:

  • SAP CRM Marketing & IC Sales scenario implementation.
  • Campaign management, segmentation and list management, marketing resource management, marketing plan, marketing calendar, budgeting.
  • Loyalty Management. Call List management.
  • Segment builder, marketing attributes, and infosets.
  • Webclient UI Framework Customizing and views configuration.
  • Navigation Bar, work centers, business roles.
  • Interaction Center Webclient. Activity Management. Agent Inbox, emailing, interaction record, call list management, text management. Interactive scripting. Transaction Launcher.
  • FSCM (Financial supply chain management) concept testing. Worklist and process adaptation.
  • Blueprint, Functional designing.
  • Customizing and testing.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Marketing & IC Sales scenario implementation.
  • Campaign management, segmentation and list management, marketing plan, and marketing calendar.
  • Sales scenario implementation.
  • Activity management, opportunity management, pipeline performance management.
  • Interaction Center Web. Call list management.
  • Webclient UI Framework customizing.
  • Navigation Bar, business roles.
  • UI configuration tool. Configuring views.
  • Transaction launcher and actions implementation.
  • Middleware, data master replication ECC -CRM
  • Customizing, testing and support for go live.

Confidential

SAP CRM 7.0 Consultant

Responsibilities:

  • SAP CRM Marketing and Interaction Center web client implementation.
  • Analysis, design and blueprint elaboration for the corporate and branch offices.
  • The project included campaign management, segmentation, list management and interaction center web scenarios.

Confidential

Salesforce Consultant

Responsibilities:

  • CRM Salesforce Full implementation.
  • Analysis, design and implementation of marketing, sales and service scenarios.
  • Configuration of leads, contacts, accounts, opportunities and cases.
  • Email marketing campaigns implementation.
  • Reports and panel construction.
  • Roles and users administration.
  • New fields and layout creation.

Confidential

SAP SD/CRM 5.0 Consultant

Responsibilities:

  • SAP CRM Interaction Center WEB Implementation and Sales and distribution module integration.
  • Configuration for sales processes, SAP CRM Interaction center WEB, Quotation and orders management, orders capture by ERP, activity management, Call lists, availability check ATP, fact sheet. Central Emailing.
  • , support for key users.
  • Integral and unit testing.

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