Supervisor - EAM Support Resume Houston, TX - Hire IT People

SUMMARY

EAM Specialist with over 10 years experience in Confidential and Confidential work management systems taking established business processes into teh information age for major natural gas pipeline company. Successful track record of multiple system implementations, streamlining compliance reporting and maintenance tracking. Respected leader with interpersonal management style in motivating employees, providing end user support, training, functional testing, trouble shooting and functional design.SAP | Confidential | Planning & Scheduling | Change Management | SQL | WinShuttle | @hand Mobile.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Supervisor - EAM Support

Responsibilities:

Coordinated support team during department restructuring providing training, support and motivation to accomplish a greater level of customer service with fewer resources.
Reached 100% compliance with regulatory required maintenance by initiating improvements, creating and maintaining custom tables and correcting data errors to align with complex compliance rules.
Collaborated with technical and business leads to coordinate testing of system enhancements and break/fixes. Resulted in aligning business processes with system functionality and reducing system upgrade turnaround time by 10%.

EAM Support Specialist

Confidential

Responsibilities:

Catalogued and consistently improved content of SharePoint site used for storing Confidential and troubleshooting guides, resulting in improved service level and increased productivity.
Revised air patrol pipeline inspection reporting process by automating reports and updating procedures. Resulted in elimination of paperwork, improved accuracy and an 80% increase in productivity.
Facilitated conversion from Confidential to Confidential PM Module. Prepared Confidential Job Plans conversion Confidential Task Lists, created and conducted numerous test cases ensuring consistent functionality between systems allowing project timeline to be met.

Project Coordinator

Confidential

Responsibilities:

Served as Subject Matter Expert (SME) for all aspects of Confidential implementation.
Led development of mobile compliance reporting system. Wrote and reviewed functional specifications, tested system functionality, developed job plans, and conducted field user training.
Customized mobile software solution for documenting compliance maintenance at point of work. Simplified process and increased accuracy.
Implemented electronic onecall ticket system, eliminating paper documentation and improving response times for excavation requests by as much as a day.
Facilitated change management sessions at various company locations setting up and training end users ensuring new system is accepted and utilized successfully.

Confidential

Technician

Responsibilities:

Responsible for testing and maintaining equipment at natural gas measuring stations. Maintained and operated pipeline valves and performed other maintenance activities including locating and marking facilities for related construction activities. Operated and performed maintenance at compression stations.

Completed internal company training as well as several external courses around gas measuring activities.
Completed all gas Confidential activities in a timely manner complying with all safety and technical requirements providing an excellent level of customer service and compliance.
Updated and corrected pipeline equipment data in maintenance tracking system including emergency valves and measuring stations improving teh accuracy of compliance tracking and reducing potential violations.

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Supervisor - Eam Support Resume

Houston, TX

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