Library Technician Resume
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Worcester, MA
SUMMARY
- Operations and Information Management graduate with exceptional strengths in critical problem solving, analysis, project leadership and technical troubleshooting.
- Easily adaptable to change, with an eagerness towards learning and expanding capabilities.
- Strong communication skills; able to interpret technical concepts for nontechnical users.
TECHNICAL SKILLS
- SQL
- Teradata SQL Assistant
- Tableau
- ERDPlus
- SAP Business Objects Analysis, and SAP BEx Query Design
- Advanced MS Excel, MS Access, and Microsoft
PROFESSIONAL EXPERIENCE
Library Technician
Confidential - Worcester, MA
Responsibilities:
- Troubleshoot computers issue that arises during my shift in the absence of the technology manager
- Managed the library 18 hours a week without a supervisor and provide professional research support to patrons.
- Conducted complex research topics and divided them into a structured approach that allows students to understand easily.
- Conducted market research to find and understand the use of services by medical students to serve them better (Includes doing surveys and recording observations).
Orthodontic Assistant
Confidential - Sturbridge, MA
Responsibilities:
- Integrated patient data into the iTero 3D Digital Impression System (Cadent) to create digital files to show patients the outcome of their orthodontic treatment.
- Gathered an accurate information of forensic application of the oral health data and documented electronically
- Interpreted coded medical data and transferred files digitally.
Orthodontic Manager
Confidential - Boston, MA
Responsibilities:
- Improved the safety, quality, and cost-effectiveness of practice by training staff, investigating incident reports, and using different data measurement techniques.
- Improved 13% accuracy of the data in the computer-based patient records (CRPs) of the new patient registrations and medical records database system.
- Provided quarterly data reports and compared electronic insurance claims submissions records and with paper records of the improve resubmissions process.
Dental Assistant
Confidential - Boston, MA
Responsibilities:
- Led the transitions to fully electronic records keeping and serves as the electronic records system technical specialist.
- Provided Project support to the clinic director, including gathering statistical data for the Commission on Dental Accreditation (CODA).
- Data collection and documentation pertaining to patients' oral health in compliance with policy and procedure.