SUMMARY

• Operations and Information Management graduate with exceptional strengths in critical problem solving, analysis, project leadership and technical troubleshooting.
• Easily adaptable to change, with an eagerness towards learning and expanding capabilities.
• Strong communication skills; able to interpret technical concepts for nontechnical users.

TECHNICAL SKILLS

• SQL
• Teradata SQL Assistant
• Tableau
• ERDPlus
• SAP Business Objects Analysis, and SAP BEx Query Design
• Advanced MS Excel, MS Access, and Microsoft

PROFESSIONAL EXPERIENCE

Library Technician

Confidential - Worcester, MA

Responsibilities:

• Troubleshoot computers issue that arises during my shift in the absence of the technology manager
• Managed the library 18 hours a week without a supervisor and provide professional research support to patrons.
• Conducted complex research topics and divided them into a structured approach that allows students to understand easily.
• Conducted market research to find and understand the use of services by medical students to serve them better (Includes doing surveys and recording observations).

Orthodontic Assistant

Confidential - Sturbridge, MA

Responsibilities:

• Integrated patient data into the iTero 3D Digital Impression System (Cadent) to create digital files to show patients the outcome of their orthodontic treatment.
• Gathered an accurate information of forensic application of the oral health data and documented electronically
• Interpreted coded medical data and transferred files digitally.

Orthodontic Manager

Confidential - Boston, MA

Responsibilities:

• Improved the safety, quality, and cost-effectiveness of practice by training staff, investigating incident reports, and using different data measurement techniques.
• Improved 13% accuracy of the data in the computer-based patient records (CRPs) of the new patient registrations and medical records database system.
• Provided quarterly data reports and compared electronic insurance claims submissions records and with paper records of the improve resubmissions process.

Dental Assistant

Confidential - Boston, MA

Responsibilities:

• Led the transitions to fully electronic records keeping and serves as the electronic records system technical specialist.
• Provided Project support to the clinic director, including gathering statistical data for the Commission on Dental Accreditation (CODA).
• Data collection and documentation pertaining to patients' oral health in compliance with policy and procedure.