TECHNICAL SKILLS:

Technical Skills: SAP BASIS, SAP HANA 1.0 SP9, SAP NetWeaver 7.3 - 7.4-7.5, ECC 6.0, ARIS, HPQC, AIX, DB2Windows Server 2012, SQL Server 2012, SAP Business Objects 4.1 SP4, BO Data Services 4.2 SP4, Solution Manager 7.1, OM Explorer, MS Project Professional & MS Office 2016

Business Operations: Information Technology, Operations Management, IT Consulting & Project Management

BUSINESS EXPERIENCE:

Confidential

Specialist (SAP Basis-Hana Consultant)

Responsibilities:

• Performed business analysis, requirement gathering, process documentation and production support as per ITIL methodology
• Implementation - Installation & Configuration of Development, Quality and Production systems with NetWeaver 7.3-7.4-7.5 BOBJ 4.1 SP4, Data Services 4.2 SP4, SQL Server 2008-2012 & SAP HANA
• Performed quarterly-half yearly activities of system refresh including BW systems, kernel upgrade, patch and add-ons
• Managed operations adhering to SLA’s agreed with business by analyzing the incoming incidents and alerts
• Led team of consultants for Basis, Hana & Solution Manager activities
• Integrated ECC with Hana Database using the SLT Replication & Enabled Smart Data Access of third party systems with Hana
• Managed monthly reports: SOX-Compliance, EWA, kernel-patch upgrade, changes planned & executed
• Documented all successful activities and maintained knowledge base
• Represented and assisted SAP support team in all technical and management meetings

Confidential

SAP Basis Consultant & Workload Manager

Responsibilities:

• Exemplified excellent analytical abilities while closely monitoring system performance and conducting health checks
• Performed kernel upgrade, system refresh, patch and add on management activities
• Managed project workload by routing incidents and activities to resources in different projects based on severity and skill level
• Generated detailed weekly, monthly and annual reports for client and upper management
• Contributed to the continuous improvement of processes, controls and service levels for managing BAU

Confidential

SAP Basis Consultant & Program Manager

Responsibilities:

• Performed SAP Basis activities of health checks, system refresh, kernel upgrade, patch and add-ons
• Maintained strict adherence to project timelines to ensure an on-time completion
• Demonstrated strong interpersonal skills while maintaining open lines of communication across technical teams & clients
• Streamlined existing processes to significantly increase efficiency
• Promoted the use of technical standards, procedures and best practice to maximize the use of toolsets and automation
• Coordinated the projects and their interdependencies

Confidential

Software Engineer

Responsibilities:

• Contributed extensively to on-time completion of SAP Basis Administration Projects
• Managed incidents/problems/tasks recorded against engineers adhering to the SLA’s agreed with business
• Ensure quality delivery within defined service levels and maintained the stability of production environment
• Acted as technical first point of contact internally and externally for technical queries and escalate as appropriate
• Contributed in driving service improvement within SAP services and offered the best level of available service to clients
• Fulfilled a lead role overseeing daily activities of 24 technical and functional staff members of E-commerce project
• Established and maintained positive relationship with vendors
• Performed in-depth market trend research to remain up to date on product information