SUMMARY

• Highly motivated, Result oriented professional with a solid experience of 9 Years in SAP R/3 platform working as SAP Functional consultant on various projects and as Organizational change management and training consultant on others. Experience in a variety of business industries such as cement, printing, elevators, banking… Has worked in SAP projects involved in End to End Life Cycle Implementations .

TECHNICAL SKILLS

SAP Sales & Distribution Module: Full Lifecycle implementation of the SD module. Areas of expertise Master data, Basic functions, Sales, Shipping, Transportation, Billing, CRM, Variant configuration, Pricing, credit management.

SAP Materials Management Module: Areas of Expertise Purchasing cycle, Inventory management, Bill of material configuration, Purchase pricing.

Sap Organizational Change Management: Areas of Expertise Training and enablement, Leadership and stakeholders, Communications, Business readiness, Business process management, Team effectiveness.

Integration between logistics and Finance, Costing, Business Intelligence, Abap: Areas of Expertise Accounts Receivable, Accounts payable, Cost centers, Creation of reports, helping in setting up custom applications.

PROFESSIONAL EXPERIENCE

Confidential

Sap functional and Education consultant

Responsibilities:

• Configure the Sap implementation as per the users’ request
• Implement variant configuration, pricing, and a complicated billing scenario for their complex sales and distribution business processes.
• Assists external consultants daily in the implementation of the software.
• Organizational change management role in helping the users switch from the legacy to the sap methodology.
• Creation of training documents and supporting the users especially in the variant configuration aspect of the SD module and its connection with the CRM.

Confidential

Sap Project manager

Responsibilities:

• Business processes efficiency analysis and implementation.
• Apply new business processes on new SAP software implementation and CRM.
• Assists external consultants in the implementation of the SAP Software
• Train users on the SAP software.
• Big Organizational change management role in aiding employees to switch from the legacy system to SAP.

Confidential

SAP OCM Consultant / Senior Trainer

Responsibilities:

• Prepare training documents in Materials Management for the end users and the key users.
• Prepare Workforce performance Builder recordings on the system with in depth on screen explanations.
• Prepare PowerPoint presentations in Material Management for Training classes.
• Conduct training for key users and end users in Confidential in the main branch and for users across different branches.
• Had a user satisfaction score of 10/10 for the trainings performed during all that period.

Confidential

SAP Sales & Distribution Team Lead

Responsibilities:

• Implementation of the Sales & Distribution module for CDS by leading a team of 3 to complete a successful and challenging rollout.
• Leading the Integration tests with other modules.
• Prepared Training documents and conducted Training for all the processes to the Client’s key users and end users.
• Worked on many forms required by the Client. (Coupons, SO, Loading slip, invoices…)
• The Erp implementation was labeled as the most successful from all the implementations of the mother company around the world.

Confidential

SAP Sales & Distribution Consultant

Responsibilities:

• Implemented the dispatch process for the cement in the company with an integration with the weigh bridge application.
• Designed a hierarchy structure in the company for the roles to be given to the users in order to have the scratch card/dispatch process securely implemented with no breach.
• In - depth testing of all the SD processes required by the customer.
• Integration tests with other modules.
• Prepared training documents and use cases for the users for future use after support and after go live.
• Conducted Training for all the processes to the Client’s key users and end users.
• Worked on many forms required by the Client. (Loading order, delivery note…)

Confidential

SAP Sales & Distribution and Materials Management Consultant

Responsibilities:

• Collaborated and conducted Gap analysis for SD, PP, MM, PM, CRM, FI, CO with the client.
• Implemented the Sales & Distribution and the Materials management module in full in all the phases of the project.
• Prepared training documents and conducted trainings to the SD and the MM users.
• Had a big part in implementing SAP CRM for the client and integrating with the SD module.
• Worked on many forms required by the Client.
• Made sure UAT test goes smooth and integrates all scenarios between the modules perfectly.
• SD Customer Support for all the lebanese branches.

Confidential

Lexmark and HP Product manager

Responsibilities:

• Market analysis and study per Country (Middle East & Africa) and per channel degment
• Setting periodically a business Plan to be implemented by the sales team.
• Monitoring Sales Performance per Country and Channel Segments and update sales team initiatives accordingly.
• Sales team training done every month.
• Exceeding Sales target every quarter.
• Conducting important meetings with high valued customers to retain them and to acquire new ones.