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Sap Otc Solution Architect Resume

Philadelphia, PA


  • Trustworthy 15 years of SAP techno - functional experience with US Clients.
  • Expertise in designing & developing interfaces and applications in SAP ECC/CRM & S4 HANA areas covering Master Data, Products, installed base, Sales, Service, Contracts, Activities, AR/AP, GL Postings, Pricing, IPC Pricing, Customer Interaction Center, Web Client UI, Territory (Sales Force Automation), Contract, Leads & Opportunity, Marketing, Campaign, Case Management, Partner Channel Management, Mobile Sales, E-Commerce B2B.
  • Expertise in designing & developing interfaces & applications in SAP ECC & S4 HANA covering areas Order to Cash, Pricing, ATP, Contracts, quotations, Cross Channel Orders, CHM, SD, MM, FICO, FICA, PP, FSCD, FSCM modules.
  • Expertise in Middleware skills, integrating CRM to ECC, C4C to ECC & CRM with HCI integration, BI integration, PI integration, CDB, Mobile sales and integrating external Non-SAP applications; Ariba, Sales Force, Dynamics. Expert in debugging techniques.
  • Hands on S4 HANA ABAP Development, Code transformation, Data migration, CDS, and AMDP’s.
  • Performed duties as Application Consultant, Technical Lead, Solution Architect, ABAP Developer, Gap Analyst, Onsite Coordinator and Functional Configurator.
  • Worked on Agile scrum methodologies. Worked on Kanban Board, JIRA Ticketing Solution.
  • Excellent communication, intrapersonal and teamwork skills. Ability to handle things independently by direct interacting with end client, business experts and SAP professionals.


  • SAP ECC 6.0 SP 740, S/4 HANA 1610, SAP CRM 7.0 EHP7, C4C.
  • Worked on ABAP Objects, Web UI Component/View enhancements, ERMS, Fact-base, WebDynpro ABAP, BSP, EEWB, LSMW, BAPI, BADI, ALE, IDOC, Change Pointers, ECC Web Services proxies, ABAP Proxy, BDOC, Solution Manager, Smart Forms, OSS Notes Implementation, SPAU upgrade, Object remediation, Middleware, Netweaver, NWDI, Eclipse IDE, SAP HANA Dev Studio, ABAP on HANA Cloud Platform (HEC) using Eclipse, Core Data Services, AMDP, HANA Data Modeler, SAPUI5, OData, SAP Netweaver Gateway Service, Java, JDBC, EJB, JavaScript.


Confidential, Philadelphia, PA

Environment: ECC 6 EHP7, S/4 HANA 1610, CRM C4C.

SAP OTC Solution Architect


  • Designed & developed Credit Card Payment Solution using HTTP REST Web Service APIs on S4 HANA.
  • Configured entire OTC SPRO setup for end client SAP implementation. Actively managed Pricing procedures, conditions, access sequence for determination of Credit card related pricing routines.
  • Expert in implementing VOFM formulas and requirement routine, for pricing condition, output determination and formula routines. Experience on IDOCs, middleware & BAPIs for payments proc.
  • Redesigned On-Premise ECC payment solution & interfaces to cater S4 HANA new structure, and database field length changes & developed necessary code modernization required for S4 HANA.
  • Designed & developed Card Deposit Utility program to reconcile FICO Settlement Batches and the Bank Deposits postings into Cash Clearing G/L Accounts.
  • Worked on Credit Card token encryption, Authorization & Settlement solution using XML SOAP Proxy consuming WSDL URL payload. Used Base 64 Encoding, JSON serialization & SSL TLS 1.2 Authentication protocols for encrypted data transfer across the network. Implemented across SD, FICO and FICA.
  • Worked closely with BASIS for setting up HCI integration for C4C. Task involved but not limited to, were Import/export SSL Root Certs, Setting HTTP Type G RFCs, Business configuration, Download/Upload Code Lists, ID Mapping, Configuration of Communication End points, generate integration for Data exchange using CRMXIF adapters, Activate SICF Services, configure CRM Middleware replication.
  • Worked on Credit Card Data migration - Custom Master to BP integration. Retrofit Customer Master modifications into BP Screens using BDT.
  • Working on transforming custom ABAP utility reports into S4 HANA. Apply code modernization techniques, CDS Views, ODATA Services to boost report performance.
  • Worked on S4 HANA OData Services, Data Migration, ABAP Code retrofit for S/4 HANA Compatibility on SAP Modules: SD, MM, FICO, FICA, CRM.
  • Worked on enabling custom Transactions on Fiori Launchpad, Tile configuration, PFCG roles etc.
  • Worked on SAP Certification of Confidential payment solution on S4 HANA.

Confidential, Midland, MI / Philly, PA

Environment: CRM 7.2 EHP3, ECC 6 - EHP7, ISA E-Commerce B2B

SAP Techno Functional Architect, Team Lead, Middleware Architect


  • Worked on implementation of E-Commerce B2B application development, ERP Sales & Service Orders process integration, Customer Interaction Center, Channel Management, Marketing, Campaigns, ERMS, Installed base.
  • Worked on config for Action profiles, status profiles, billing types, item categories, events & workflow.
  • Worked on configuring master data, Accounts, contacts, partners, number range, role config, and partner determination procedures, partner relationships, organization profile, partner product ranges, and product catalogs, product modelling/variant configuration.
  • Worked on IPC pricing, IPC user exits, pricing downloads, condition record configuration, field catalog attribute enhancement, pricing communication BADI enhancements.
  • Worked on pricing condition records maintenance, condition types, access sequence, Pricing procedures, IPC pricing, VMC logs monitoring, Bdoc errors investigation, tRFC queue monitoring, R&R queues, & solved middleware issues with master and transactional data.
  • Worked on SMOEAC config, Flow context, & Middleware downloads of config tables from ECC to CRM.
  • Worked on CIC ERMS config, Web Channel, rule modelling, Fact-base & Activity & Service Mgmt.
  • Worked on WebUI enhancements in various roles, Sales in service, CIC Agent, CIC Manager, User provisioning. Worked on component enhancement, view enhancement, context nodes.
  • Worked on Rule modeler to automatically distribute Leads to the partners based on global business codes. Enhancement done to match Leads with best fit partners in terms of Lead product enquires.
  • Worked on WebUI enhancement in component of Lead and Prospect creation based on email enquiry about of a marketing campaign. Auto role assignment of prospect to contact conversion.
  • Extensively worked on Design layer object, UI Configuration tool, Assignment blocks, View areas, rearrangement of views, view groups, assignment blocks, & AET tool set for custom field enhancement.
  • Worked on full set of ABAP workbench covering almost all aspects of ABAP programming; ISA B2B Web Shop, Catalogs, Interfaces, Reporting, ALV application development, WebDynpro application development, BSP, SmartForms, BADIs, BAPIs, Web services proxies, Functions, Implicit enhancements, ETL Data Loads using XIF adaptors, Middleware pricing & config Downloads, Middleware flow setup, Bdoc setup, Middleware filter setups for replication & realignment.
  • Expert in cross system queue RFC debugging between CRM-ECC, CRM-BI, CRM-Mobile Sales.
  • Worked on SPRO Configuration & Functional Enhancements in Customer master, Vendor master, Materials, Plant & Location, Product Hierarchy, Material Availability check (ATP), Pricing, Pricing Procedure, Condition type, Access sequence, Condition records, VOFM Formula Routine, Pricing Keys, G/L Account postings, Output Determination, Partner Determination, Credit checks, Order blocks, Actions profiles.
  • Worked on Integration scenarios between ECC and Vendavo Pricing module for Condition types, Condition records, via configuring EDI, ALE, and IDOCs for Inbound and outbound processing. Configuration of Partner profiles, Logical systems & RFCs.
  • Worked on Integration scenario between ECC and Ariba for Contract management, rebates, and commissions. Used Web Service proxies, WSDL, XML transformation, and PI integration to replicate data between two software systems.
  • Worked on Functional Enhancement design of various BADIs, BAPIs, Functions, Reports, Smart Forms, Pricing Formulas for Scale based, Condition value based, Exchange rate based formulas.
  • Worked on Config & Functional enhancement design of Revenue Account, Packing Instruction, Delivery, Invoicing, Batch, Shipping Point, Storage Location, Transportation Planning Point, Goods Issue.
  • Hands on FICO experience covering G/L Accounts, posting period, AR, AP, Automatic Payments, Credit memos, Debit memos, Credit card tokenize BADI, SD to FI Pricing keys, overall knowledge about how FICO fits into OTC scenario.
  • ECC EHP7 & CRM EHP3 Upgrade experience in SPAU, SPAD, object remediation, code remediation.

Confidential, Commack, NY

Environment: CRM 7.0 & ECC 6.0

Sr. CRM Solution Architect and Technical Lead


  • Worked as Sr. ABAP Consultant in implementing SAP CRM with Mobile Sales
  • Worked on Middleware enhancements to carry out business specific requirements of Pharma business
  • Worked on Application development using ABAP WebDynpro, BSP, and CRM Web UI.
  • Worked on Territory Management Rollout implementation for Confidential CSRs.
  • Worked on Various application developments using ABAP ALV, Reports, and SmartForms.
  • Worked on Configuration of Master Data, Sales Transactions, and Pricing & Middleware.
  • Worked on Configuring Action profiles, service order quotation status profile, damage codes, reason codes, reference object such as products, installed bases etc.
  • Worked on CRM Case Management to register cases for missing doctor’s signature on Web Form.
  • Worked on Master Data ETL Data loads using LSMW & XIF Adaptors.
  • Worked on development of Custom Bdocs as well as enhancing CAPGEN CONGEN Bdocs for CDB data flow into Mobile Sales. Worked on Implicit enhancement implementations.
  • Worked on Interfaces between CRM to BI for master and transactional data transfers.

Confidential, Dublin, OH

Environment: CRM 5.0 and ECC 6.0

Sr. CRM Technical Lead Developer


  • Worked on implementing CRM Territory management to rollout territories for Cardinal sales force.
  • Developed Interface programs to build territory management structural hierarchy and build the Business Partner to Territory relationship, and Employee to Territory relationships. Used CRM TERRMAN MBDOC to feed the data and create territory IDs, and relationships.
  • Worked on Configuration of Master Data, Sales Transactions, and Pricing & Middleware.
  • Worked on Configuring Action profiles, service order quotation status profile, damage codes, reason codes, reference object such as products, installed bases etc.
  • Worked on configuration efforts to maintain existing CONGEN/CAPGEN lookup tables to minimize realignment queues build up. Worked on Master Data ETL Data loads using LSMW & XIF Adaptors.

Confidential, Saint Paul, MN

Environment: CRM 4.0 and ECC 5.0

Sr. CRM Lead Developer and Middleware Developer


  • Worked on implementing Win client UI for Custom Interaction Center.
  • Worked on application development to enhance CRM CICO Work Space, and frame work for maintaining customers & orders processing for Confidential Check book business designs.
  • Worked on Product Catalogs, Views, PPRs, catalog replication on TREX for ISA B2C application.
  • Worked on Middleware user exits, BADIs, in HR User control, Order processing & Master data replications. Worked on designing RFC queues, Inbound & Outbound queue processing, Bdoc Flow context. Worked on user exit in CIC call center for a call disconnection issue.
  • Worked on adapter config using R3AC3 to download configuration data transfer from R/3 to CRM.

Confidential, Kansas City, KS

Environment: CRM 3.0, FSCD, FI/CO

Sr. CRM ABAP Developer


  • Worked on ABAP development covering all aspects of ABAP objects; Reporting, SmartForms, ALV reporting, Interface programs, Data loads, Application development, Function development, IDocs, Bdocs, PI interfaces, BAPIs, BADIs.
  • Developed SmartForms for delivery notes; packing slips, billing documents, customer statements.
  • Developed Inbound and Outbound Interfaces related to financial posting, and coding combinations of Company code, G/L account, and Cost center.
  • Developed Conversion Programs to Upload Cost Center data, G/L account master data, and Accounting basis master data, Business Partner Master Data and Creation of Insurance Broker Policy and Claims.
  • Debugged custom BDC programs, SM30 programs, Table update Events and standard reports to solve issues related to them.

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