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Sap Crm Technical Lead Resume

Boston, Ma

SUMMARY

Highly skilled professional with 22 years of experience working for SAP America implementing SAP ERP and SAP CRM development and cross application components. Strong inter - personal skills and effective communication and presentation skills at the Senior Executives Level. Extensive experience as an SAP Development Team Lead with multiple successful implementations across numerous SAP modules.

TECHNICAL SKILLS

  • SAP ABAP Team Lead & Application Configuration.
  • SAP BADI, RFC/BAPI, ALE/Idoc/XML, Enhancements, User-Exits, LSMW, UI.
  • SAP ECC and SAP CRM Master Data Conversions.
  • SAP CRM Middleware.
  • SAP Performance Tuning.
  • SAP Integration with WCEM.
  • SAP Integration with Hybris.
  • SAP Webservices.
  • SAP ECC and SAP CRM Master Data Conversions.
  • SAP CRM Sales & Service, Marketing/TPM, and eCommerce Implementations.
  • SAP Solution Manager.
  • Expertise in SAP Configuration for SD, MM, FI/CO, PP, & WM.
  • Workshop and Team Training knowledge transfer.
  • Multi-Exchange Projects (MEP) implementing multiple R/3 systems into one global CRM system
  • Industries include Confidential, Confidential, Banking, Confidential, Food & Service, Automotive, Airline, & Retail.
  • Self- motivated, dedicated, result oriented, a quick learner and team player, with excellent work ethics with strong analytical and leadership qualities.
  • Development Team Lead - Responsible for all Conversions, Interfaces, Enhancements, User-Exits, BAPIs, IDoc/XML, and XI integration needed on SAP projects.
  • Development Team Lead - CRM Development and CRM Middleware lead handling all integration points to/from CRM.
  • CRM Development - Modified existing CRM Dialog Transactions & User-Exits to allow fields to be passed to the EBP Front-End Transactions.
  • CRM Middleware - Setup & Configured CRM Middleware to pass Customers, Materials, and Transactional data for standard and custom data to/from the R/3 back-end system.
  • MEP (Multi-Exchange System Projects) - Setup and Development of Multiple ECC systems to connect with one Global CRM system.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA.

SAP CRM Technical Lead

Responsibilities/Deliverables:

  • Technical Team Lead responsible for supporting CRM and ECC development and integration.
  • Provided Project Plan updates to Senior Level Executives.
  • Identified opoortunities for Strategic Development.
  • Responsible for managing 3rd party integration tools within CRM to handle credit card authorizations and payments for Customers.
  • Helped maintain Upgrade plan to handle all tasks and duties needed for upgrading CRM, ECC, and MDM in sync.
  • Helped maintain Configuration needed to support CRM and ECC across three landscape environments including Development, Quality, and Production.
  • Developed additional fixes and new functionality in Development to be employed in phases into Production.

Confidential, Toronto, CA.

SAP CRM Technical Lead

Responsibilities/Deliverables:

  • CRM Technical Team Lead to handle integration points between multiple SAP systems and also external systems such as Hybris and Netcracker.
  • Responsible for Building a Development Architecture strategy to handle multiple integration points between SAP CRM and additional SAP systems and also external legacy system environments.
  • Developed high level Webservice calls to handle Customer query and Customer Create master records within SAP CRM.
  • Helped maintain Configuration needed to set up Webservice Configuration, Webservice Binding, and Logical Port.
  • Used WebUI functionality to add fields to the User Interface screens to handle additional functionality needed.
  • Set up CRM Middleware functionality to handle integration between SAP CRM and SAP ERP systems.

Confidential, Joplin, MO.

SAP CRM Middleware/Technical Lead

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Business Partners, Products, Quotes, Sales Orders and Conditions to be passed between CRM & ECC.
  • Created Sites, Subscriptions, and Publications for CRM Middleware.
  • Developed a User Exit to handle the extension of a Business Partner to a Company Code view in ECC Customer Master. Company Code view is needed on Customer master to handle Financial documents using that Customer.
  • Created Set Types & Attributes in CRM to handle additional Product master fields in CRM.
  • Developed User Exit to map Material Master custom fields in ECC to Product master custom fields in CRM.
  • Developed BADI to handle CRM Billing Document integration from CRM to financial accounting document in ECC.
  • Developed User Exit to handle interface of ECC Sales Order status to CRM Quote status to keep documents in sync and to reverse Accrual documents. Very crucial that a Cancellation document is created which will back out the previous accounting posting.
  • Developed User Exit in ECC to handle the changes to the FI Accounting Document before posting, such as Withholding Tax and Payment Method.
  • Helped maintain Configuration needed to set up Billing Types, Billing Item Categories, Account Determination Type, Symbolc Account key, and Accounting Document integration between CRM & ECC.
  • Helped maintain Configuration needed to handle custom fields needed on Condition Tables and Condition records to handle complex pricing rules.
  • Used WebUI functionality to add fields to the User Interface screens to handle additional functionality needed.
  • Ran Adapter download objects to handle all master data including Business Partners, Products, Customizing Tables and Condition Objects.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues.

Confidential, White Plains, NY.

SAP CRM Middleware Lead

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Business Partners, Business Agreements, and Conditions to be passed between CRM & ECC
  • Created Sites, Subscriptions, and Publications for CRM Middleware
  • Configured CRM and ECC to handle Business Partner -> ECC Customer -> FSCM BP Integration for Finance.
  • Configured CVI integration to create FSCM BP after creation of ECC Customer.
  • Developed a User-Exit to handle Account Group Mapping in ECC when the CRM BP is passed. The Account Group mapping is determined by the CRM BP Role.
  • Developed a User Exit to handle a CRM Business Agreement creating a Contract Account in ECC based on the FSCM BP Guid number.
  • Developed a User Exit when the CRM BP is created the ECC Customer is automatically extended to the Company Code level in ECC.
  • Used Easy Enhancement Workbench to build custom Z-fields on the Business Partner user interface screen
  • Ran Adapter download objects to handle all master data including Business Partners, Business Agreements, Customizing Tables and Condition Objects
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues

Confidential, Southbury, CT.

 SAP CRM Development SME

Responsibilities/Deliverables:

  • Responsible for developing design documents to handle Data Harmonization of complex Sales Orders existing in CRM & ECC.
  • Worked with SAP Germany to handle complex solutions that may become a part of the standard solution in the future.
  • Wrote an Interface Design Document to handle replication of complex Service Contracts from CRM to ECC.
  • Implemented a Proof of Concept to handle generating an IDoc from the Service Contract in CRM and passing that information into a 3rd party Middleware tool.
  • Implemented a Proof of Concept in ECC to handle using an SAP BAPI to generate a Service Contract that was passed from a 3rd party Middleware tool.

 Confidential, Monterrey, Mexico.

SAP CRM Middleware Lead

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Customers, Materials, Configuration, and Conditions to be passed between CRM & ECC
  • Created Sites, Subscriptions, and Publications for CRM Middleware
  • Developed a User-Exit to handle passing custom Z-fields on the Material Master and Customer Master in ECC to the BDoc in CRM
  • Used Easy Enhancement Workbench to build custom Z-fields on the Business Partner user interface screen
  • Developed a Function Module and BADI Implementation to handle loading custom Z-fields from ECC to the custom Z-fields in the Business Partner in CRM
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables and Condition Objects
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues

Confidential, Peoria, IL.

SAP CRM Middleware Lead

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Customers, Materials, Configuration, and Conditions to be passed between CRM & ECC
  • Created Sites, Subscriptions, and Publications for CRM Middleware
  • Developed a User-Exit to handle passing custom Z-fields on the Material Master and Customer Master in ECC to the BDoc in CRM
  • Created custom-defined Business Partner roles in CRM to handle custom-defined ECC account groups.
  • Used Easy Enhancement Workbench to build custom Z-fields on the Business Partner user interface screen
  • Developed a Function Module and BADI Implementation to handle loading custom Z-fields from ECC to the custom Z-fields in the Business Partner in CRM
  • Created Attributes and Settypes and attached them to the Hierarchy on the Product master to display additional fields downloaded from the ECC system
  • Wrote a BADI Implementation in CRM to handle unloading custom Z-fields off the Material Master in ECC to the Set Type created in CRM for the Product Master
  • Configured CRM to download custom Z-fields on Pricing Tables in ECC to Pricing tables in CRM
  • Created Custom Adapter Objects to handle passing condition records from custom Pricing Tables in ECC to CRM
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables and Condition Objects
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues

Confidential, Appleton, WI.

SAP CRM Technical Lead

Responsibilities/Deliverables:

  • Responsible for leading Functional Workshops with Business Owners to understand the Business Processes and Functionality
  • Wrote Exchange Interface Documents which were converted to Functional Specs to handle utilizing MEP MapBox and MapStore functionality
  • Implemented ID Types, Type Groups, Business Systems, and ID Mapping Definitions in Solution Manager to handle MEP MapBox scenarios.
  • Setup Mappings from multiple ECC boxes to one CRM box in Solution Manager to be implemented by the MapStore solution in CRM
  • Setup and Configured MEP tables to handle the MEP MapBox and MapStore solution in ECC and CRM
  • Created Custom Adapter Objects to handle downloading ECC tables into CRM
  • Wrote Mapping Modules to map configuration data from ECC tables and download into a reference table in CRM
  • Ran Adapter download objects to handle loading Customers and Customer Relationships from ECC into CRM
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Wrote OSS Notes for SAP Development to enhance standard functionality for future releases of MEP MapBox Solution

Confidential, Chicago, IL.

SAP CRM Middleware Lead

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Customers, Materials, Campaigns, Agreements, and Conditions to be passed between CRM & ECC
  • Created Sites, Subscriptions, and Publications for CRM Middleware
  • Developed a User-Exit to handle passing custom Z-fields on the Material Master and Customer Master in ECC to the BDoc in CRM
  • Used Easy Enhancement Workbench to build custom Z-fields on the Business Partner user interface screen
  • Developed a Function Module and BADI Implementation to handle loading custom Z-fields from ECC to the custom Z-fields in the Business Partner in CRM
  • Created Attributes and Settypes and attached them to the Hierarchy on the Product master to display additional fields downloaded from the ECC system
  • Wrote a BADI Implementation in CRM to handle unloading custom Z-fields off the Material Master in ECC to the Set Type created in CRM for the Product Master
  • Configured CRM to download custom Z-fields on Pricing Tables in ECC to Pricing tables in CRM
  • Created Custom Adapter Objects to handle passing condition records from custom Pricing Tables in ECC to CRM
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables and Condition Objects
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues
  • Configured the Status Profile in CRM to handle custom user statuses on a Trade Promotion
  • Wrote a BADI Implementation to automatically Generate Conditions and Release Trade Spends when changes to the Status are made on a Trade Promotion Contract

Confidential, Fargo, ND.

SAP CRM Middleware Lead

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the R/3 and CRM systems to allow new Customers, Materials, Pricing, and Sales documents to be passed between CRM & R/3
  • Development of Custom Bdocs to map data between R/3 and CRM including creating custom function modules, validation modules, and BADI Implementations.
  • Created Sites, Replication Objects, Publications, and Subscription Objects in CRM.
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables, Condition Objects, Customer-Material Info Table, and Material Determination Tables
  • Wrote a User Exit in R/3 to pick up additional fields off the Sales View of the Material Master needed on the CRM system. Wrote BADI Implementations to handle unloading the Sales View data into the CRM Product Master tables.
  • Created Attributes and Settypes and attached them to the Hierarchy on the Product master to display additional fields downloaded from the R3 backend system
  • Wrote an adapter object to perform initial downloading of data from a custom Pricing table
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues.

Confidential, Dallas, TX

SAP CRM Consultant

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the R/3 and CRM systems to allow new Customers, Materials, Pricing, and Sales documents to be created on CRM using CRM Middleware.
  • Development of Custom Bdocs to map data between R/3 and CRM including creating custom function modules, validation modules, and BADI Implementations.
  • Created Sites, Replication Objects, Publications, and Subscription Objects in CRM.
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables, Condition Objects, Customer-Material Info Table, and Material Determination Tables
  • Responsible for downloading HR Employees from R/3 using SAP ALE Confidential and creating them as Business Partners in CRM
  • Helped configure CRM to allow Vendors to be downloaded from R/3 and created as Business Partners on CRM.
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Configuration of People-Centric (PC-UI) to make browser changes to the Portal used for entering Opportunities and changing Business partner data
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues and Portal issues
  • Achieved Integration between R/3 & CRM applications of Master data and Sales Orders for processing using the Enterprise Portal and R/3 backend system. Modifying the Portal to look & feel customer-specific for entering Opportunities over the Portal.

Confidential, Memphis, TN.

SAP CRM Middleware Consultant

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the R/3 and CRM systems to allow new Customers, Materials, Pricing, and Sales documents to be created on CRM using CRM Middleware.
  • Development of Custom Bdocs to map data between R/3 and CRM including creating custom function modules, validation modules, and BADI Implementations.
  • Created Sites, Replication Objects, Publications, and Subscription Objects in CRM.
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables, Condition Objects, Customer-Material Info Table, and Material Determination Tables
  • Wrote a User Exit in R/3 to pick up additional fields off the Classification View of the Material Master needed on the CRM system. Wrote BADI Implementations to handle unloading the Classification data into the CRM Product Master tables.
  • Created Attributes and Settypes and attached them to the Hierarchy on the Product master to display additional fields downloaded from the R3 backend system
  • Helped setup configuration for Telephony and the Agent Dashboard to use with the SAP Interaction Center Confidential .
  • Wrote an adapter object to perform initial downloading of data from a custom Z-table.
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Achieved Implementing ISA for entering Orders and using the Interaction Web Client for making changes to those orders and answering customer request calls over the SAP CRM system. Integration of CRM & R/3 data passing between both system using the CRM Middleware Confidential .

Confidential , Sunnyvale, CA.

SAP CRM Middleware Consultant and Developer

Responsibilities/Deliverables:

  • Responsible for CRM Middleware configuration needed on the R/3 and CRM systems to allow new Customers, Materials, Pricing, and Sales documents to be created on CRM using CRM Middleware.
  • Development of Custom Bdocs to map data between R/3 and CRM including creating custom function modules, validation modules, and BADI Implementations.
  • Created Sites, Replication Objects, Publications, and Subscription Objects in CRM. Also, created criteria values for Subscription Objects for data going from CRM back to R/3.
  • Ran Adapter download objects to handle all master data including Customers, Materials, Pricing, Customizing Tables, Condition Objects, Customer-Material Info Table, and Material Determination Tables
  • Wrote a User Exit in R/3 to pick up additional fields off the Classification View of the Material Master needed on the CRM system. Wrote BADI Implementations to handle unloading the Classification data into the CRM Product Master tables.
  • Created Attributes and Settypes and attached them to the Hierarchy on the Product master to display additional fields downloaded from the R3 backend system
  • Responsible for configuration needed to download Billing Documents to CRM using the Internet Pricing Configurator (IPC).
  • Created Subscriptions to allow only Credit Memos Requests created in CRM to pass back into the R/3 backend system and create Credit Memos.
  • Wrote a BADI for Sales Documents to automatically set the status Distribution Lock on every sales document. Allows the user to check a document before allowing it to be replicated in the R3 Backend System.
  • Wrote a function module to handle downloading data from a custom Z-table on the R/3 backend to CRM using Middleware
  • Wrote an adapter object to perform initial downloading of data from a custom Z-table.
  • Implemented user-exits to allow additional Roles on the CRM Business Partner to be created.
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Worked with the EDI Development Team to allow 867s to be created in CRM using IDocs.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues.Decoupled this solution from CRM system to the ERP system and provided technical support for the ERP implementation.
  • Successfully implemented a detailed Channel Management module in CRM 4.0. Had over 100 functionality changes implemented by SAP Software Development into the Channel Management module to enhance the functionality in future releases as part of the standard release.

 Confidential, Mountain View, CA.

SAP CRM Development & Middleware

Responsibilities/Deliverables:

  • Responsible for configuration needed on the R/3 and CRM systems to allow new customers and products to be created in CRM using CRM Middleware.
  • Responsible for initial loading of Customers and Materials in all of the CRM systems.
  • Implemented user-exits to allow additional Roles on the CRM Business Partner to be created.
  • Performed configuration to allow additional partner functions from the R/3 customer master to be created as partner relationships in the CRM Business Partner master data.
  • Developed a Middleware Adapter Object along with Bdocs and Validation Function Modules to handle intial loading and delta loading of IBASE records.
  • Assisted in the transfer of Employee Records using CRM Middleware and changing IDoc segments to handle the additional HR Data Info Types.
  • Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
  • Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues.
  • Implemented CRM functionality to handle Employee transactions and also utilize IBASE Confidential .

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