TECHNICAL SKILLS

• SAP Instructional
• Design and Training
• Curriculum Design, Development & Delivery
• Technical Writing
• Visio and Process Flows
• uPerform Simulations
• SAP Portal/ERP/ECC/CRM
• Project Planning/Implementation
• Process and Procedure Analysis and Documentation
• Web Content and Online Reference Materials

PROFESSIONAL EXPERIENCE

Consultant - Training Lead

Confidential, Houston, TX

Responsibilities:

• Developed and implemented training program for Confidential ’s 5,600 North Confidential and Latin Confidential Sales Representatives and Managers to move from current CRM to Microsoft Dynamics CRM platform.
• Authored process documentation used for support post go - live.
• Created training materials for all business units and managed two instructors hired to do the training classes.
• Built Learning Path (Dynamics’ in- tool Help system) guided help specific to Confidential process flows.

Confidential, Houston, TX

• Performed needs analysis for Customer Service and the Service Center to design and develop courses to assist in support of SAP rollout for largest School District in Texas.
• Wrote process/procedure documentation to outline Service Center support for employees.
• Developed ILT course for Time Management Administration including PowerPoint presentation, Exercise Guide, uPerform Simulations and Course Assessments and edited course for SuccessFactors Recruitment.

Instructional Designer

Confidential, MA

Responsibilities:

• Performed SAP needs analysis to develop course curriculum and training plan to upgrade OTC, SRM, PS and SM modules for global electrical process company.
• Created SAP upgrade training materials for OTC, SRM, PS and SM modules.

Contractor - Instructional Designer

Confidential, Houston, TX

Responsibilities:

• Developed and edited SAP FI Instructor Led training materials for a global oil and gas company to support the rollout of SAP for their North Sea, Indonesia and Turkistan finance users. Materials include PowerPoint presentations, Assessments, Job Aids, Workflows and Instructor Guides.
• Responsible for Peer Review for other modules to ensure materials adhered to quality standards.

Senior Consultant

Confidential, Dallas, TX

Responsibilities:

• Developed ININ/Telephony training materials including Instructor and Participant Guides and Job Aids for SAP CRM training for Customer Care Agents to enable their customer support.
• Designed and developed SAP Instructor Led Training including Instructor Guides, Job Aids, Workflows and uPerform simulations for SD and AP courses. Served as quality reviewer for all uPerform documents across PS, SD, HR and FICO modules for a global consultant company.
• Taught SAP WM, OTC and MM modules for the SAP Canadian Distribution Center rollout for a North Confidential distribution company. Also provided post go-live support for center employees.

Consultant - Instructional Designer and Trainer

Confidential, Pittsburgh, PA

Responsibilities:

• Designed and developed SAP OTC Instructor Led Training including Instructor Guides, Job Aids, Workflows, Assessments and Exercise Packets. Conducted the ILT courses for 500 business users and post go-live support for a multi-state utility company. Simulations were created using uPerform for the SAP Portal project.
• Designed and developed content for Sales teams using Microsoft AX OTC. Materials included Instructor and Participant Guides, Job Aids and Assessments for a leading electronic distributor.

Project Manager

Confidential, Burlington, MA,

Responsibilities:

• Wrote product/process technical documentation for internal and client consumption.
• Managed multiple custom document automation and management solutions for Fortune 100 companies.
• Designed, developed and delivered product training for internal Xinnovation employees and client business users.

Confidential, Boston, MA

Project Manager

• Built course curriculum to support “ Confidential ” implementation of SAP SD, MM/WM, FICO, PP and Plant Maintenance modules with Client Training Mangers and SAP Team Leads.
• Job roles analyzed and matrix developed to create transactions and new process education required across the Enterprise.
• Developed content for interactive testing to assure user proficiency.
• Managed consultant teams in the development and delivery of SAP R/3 training materials employing multiple delivery methods;
• Traditional Instructor-Led Training (ILT), Context-sensitive online reference and process flows and Quick Reference Cards, Computer Based Training (CBT), for 5,500 licensed users.

SAP Training and Documentation Manager

Confidential, Danvers, MA

Responsibilities:

• Developed and delivered a SAP Training Program for five North/ South Confidential Divisions. Program supported $77MM “ Confidential ” approach, implementing SD, MM/ WM, PP, FICO and
• PM modules for 2,800 licensed users. End User Training budget was reduced $500,000 by re-use and internal coordination of program. Continued program evaluation resulted in “Day in the Life” training, not originally in course content.
• Worked with Core Business Team to assess business requirements for curriculum design, development, deployment and communications. Prepared and delivered SAP Basic Overview Course addressing benefits of change, process and responsibility change, post- implementation support, SAP R/3 Navigation, Integration, Hierarchy, Master Data and Inquiries and general functionality throughout all Divisions.