Operations Manager Resume

SUMMARY

Specializing in Global Management to Achieve SLAs and Deliver Customer Service Excellence with a Commitment to Optimizing Business Performance with Top - Notch Teams, Dynamic Tools, and State-of-teh-Art Technology
IT Operations Management Data Center Start-Ups / Operations Capacity / Performance Planning
Team Building Training / Development Strategic Analysis Trends Tracking Multi-Project Management
Quality Assurance Resource Utilization Best Practices Process Optimization Customer Service Excellence
Highly Accomplished, Award-Winning IT Leader who makes sound decisions to reflect positively on multi-site IT / business operations in alignment with a company’s vision, value, and goals.
Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results .
Visionary Professional who rises above IT / operational challenges, including quickly adapting to evolving scenarios while consistently demonstrating a calm and professional demeanor in crisis situations to exact expeditious remedies.
Excellent Communicator who develops synergistic relationships with cross-geographical executives, IT / business teams, and customers.

TECHNICAL SKILLS

Hardware: IBM Mainframe - 3090 / Z10 / z/EC12 / Open System Environments Xerox Printing / Programming EMC Storage Hitachi Storage NetApp SUN Systems / Storage HP Systems STK Tape Devices Silo Environment

Systems: SAP MVS IMS Omegamon UCC7 JES2 MIMGR CICS DB2 TSO CA11 NetView VTAM DFHSM RMDS VSM OTMA Control-M HP OpenView NetBackup Veritas Site Scan Uni-Center Tantia Harbor WINTEL HP-UNIX AIX Sun Solaris z/Linux Red Hat - Linux / Oracle | Service Now | Oracle Exadata

PROFESSIONAL EXPERIENCE

Confidential

Operations Manager

Responsibilities:

Voted as teh “Most Confidential Person” in Confidential Leadership Training.
Successfully drove initiatives to complete teh build of all hosting infrastructure.
Led implementation to support processes and procedures in a High-Availability infrastructure.

Confidential

Manager

Responsibilities:

Grew z/VM environment by installing z/EC12 Mainframe licensed for z/VM.
Led upgrade to z/VM 6.3 in June 2014 and managed a reduction in z/VM LPARs required.
Launched a no-cost availability customer solution by moving to an IBM In-Box Parallel Sysplex.
Completed a data conversion project by 3 weeks early by designing a new additional support plan.
Requested Mainframe audit to discover areas requiring action, and launched a streamlined approach.
Identified and led a new approach to Capacity Planning by promoting event-driven planning efforts.
Developed and delivered a more granular view of resource utilization to assess actual memory use at LPAR level and Guest Host level resource demand in z/VM environment and exposed waste in z/OS.
Led Push/Pull of Mainframe z/196 to z/EC12 10 hours early by introducing FICON Directors to environment .

Confidential

Data Center Operations

Responsibilities:

Directed department efforts to streamline Remedy problems and change management tools.
Built and delivered an online SOP directory to enable quick access to procedural documentation.
Successfully led a project to eliminate remaining 3,480 tape mounts for transition to virtual tape.

Confidential

Director of IT Operations

Responsibilities:

Developed and implemented distribution programming, including metrics and financials.
Served as teh primary point-of-contact for key problem resolution and customer satisfaction.

Confidential

Global IT Data Center Operations Manager

Responsibilities:

Continually ensured SOP was up-to-date with ongoing review by operations staff.
Recognized for job excellence with “Peer Recognition Award” for 3 rd Quarter FY 2009.
Led upgrades on 3 mainframe systems and 800+ physical services supporting 1,400+ servers.
Negotiated pricing for a 12-month or less ROI by working with top vendors to improve products.
Honored with “Perfect Attendance” recognition for 49 of 51 quarters prior to management role.
Built processes for troubleshooting EFT issues for early response diagnostics and first-level remedies.

Production Support Analyst

Confidential

Continually implemented new tools used in Data Center operations.

Confidential

Senior Computer Operator

Responsibilities:

Played a vital role in monitoring system health and maintaining seamless system operations.
Expertly troubleshot problems impacting system performance.
Manipulated system-specific jobs for optimal processing performance.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship