Senior SAP Basis Consultant Resume

SUMMARY

Multifaceted technical career with a 19 - year record of innovation and success
Technically sophisticated technology professional with solid history of managing enterprise SAP environments.
Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative projects and tools.
Exceptional ability to troubleshoot and analyze root causes across multiple tiers.
Expert level skills with SAP Basis on OS Windows, Linux, and Oracle database.
Project Management / User Training and Support/ System upgrades and installations
Customer Service Center (CSC) Training and Support / Troubleshooting & Issue Resolution

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Senior SAP Basis Consultant

Confidential

Responsibilities:

Provided expert level SAP Basis consulting services to Confidential clients executing successful enterprise SAP environment upgrades and installations and built solid professional relationships with external clients while providing top tier expertise for system upgrades, system migrations and system installations.

SAP Technical Analyst

Confidential

Responsibilities:

Expertly led and managed simultaneous project environments in SAP R/3 providing system upgrades and migrations.
Resolved technical issues with support infrastructure and third party software interfaces and executed disaster recovery exercises for SAP and non-SAP production environments.
Initiated process improvements for the day to day operations.
Addressed technical issues on SAP production environments utilizing defined SLA’s.

SAP Basis Consultant

Confidential

Responsibilities:

Provided expert assistance with Exchange Infrastructure (XI) and Enterprise Portal (EP) troubleshooting.
Managed employee scheduling, escalation issues, and new hire training for the AMS-Basis support team.
Delivered SAP-SI specifications to ABAP developers by gathering and translating system requirements into a system design.
Established the CSC process from SAP-SI, AG to CSC, Manila and conducted training and demonstrations to Manila colleagues.
Key contributor in setting up BP master data, service contracts and SLA’s (service response times).
Conducted training in Manila, while located in Germany on CSC process by demonstrating the solution manager-support desk tool for AMS.