SUMMARY

• Highly skilled professional with 22 years of experience working for Confidential implementing SAP ERP and SAP CRM development and cross application components.
• Strong inter - personal skills and effective communication and presentation skills at the Senior Executives Level.
• Extensive experience as an SAP Development Team Lead with multiple successful implementations across numerous SAP modules.
• Expert in R/3 and CRM Development with SAP: including 22 years working with SAP ERP; 15 years working with SAP CRM; 13 years working with CRM Middleware; extensive knowledge working with CRM releases 3.0, CRM 4.0, CRM 5.0, and CRM 7.0x releases.
• Expert as Development Team Lead working with and leading other team members, balancing project budgets, and meeting with third party vendors to ensure a successful and on-time project.
• Expert as Development Team Lead implementing Conversions, Interfaces, and Reports across multiple SAP platforms and also third party platforms.
• Expert in the CRM Middleware area with integration between SAP ERP-> SAP CRM.
• Expert in the ABAP OO programming language in the CRM environment.
• Expertise in the SD, MM, FI, CO, and PP application modules along with knowledge in the WM and SM modules.
• Expertise and knowledge of the IMG configuration tables needed to configure the application modules.
• Expertise in Multi-Exchange Projects (MEP) implementing multiple R/3 systems into one global CRM system
• Industries include Confidential, High Tech, Banking, Confidential, Food & Service, Automotive, Airline, & Retail.
• Self- motivated, dedicated, result oriented, a quick learner and team player, with excellent work ethics with strong analytical and leadership qualities.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

SAP CRM Technical Lead

Responsibilities:

• Technical Team Lead responsible for supporting CRM and ECC development and integration.
• Provided Project Plan updates to Senior Level Executives.
• Identified opoortunities for Strategic Development.
• Responsible for managing 3rd party integration tools within CRM to handle credit card authorizations and payments for Customers.
• Helped maintain Upgrade plan to handle all tasks and duties needed for upgrading CRM, ECC, and MDM in sync.
• Helped maintain Configuration needed to support CRM and ECC across three landscape environments including Development, Quality, and Production.
• Developed additional fixes and new functionality in Development to be employed in phases into Production.

Confidential

SAP CRM Technical Lead

Responsibilities:

• CRM Technical Team Lead to handle integration points between multiple SAP systems and also external systems such as Hybris and Netcracker.
• Responsible for Building a Development Architecture strategy to handle multiple integration points between SAP CRM and additional SAP systems and also external legacy system environments.
• Developed high level Webservice calls to handle Customer query and Customer Create master records within SAP CRM.
• Helped maintain Configuration needed to set up Webservice Configuration, Webservice Binding, and Logical Port.
• Used WebUI functionality to add fields to the User Interface screens to handle additional functionality needed.
• Set up CRM Middleware functionality to handle integration between SAP CRM and SAP ERP systems.

Confidential

SAP CRM Middleware/Technical Lead

Responsibilities:

• Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Business Partners, Products, Quotes, Sales Orders and Conditions to be passed between CRM & ECC.
• Created Sites, Subscriptions, and Publications for CRM Middleware.
• Developed a User Exit to handle the extension of a Business Partner to a Company Code view in ECC Customer Master. Company Code view is needed on Customer master to handle Financial documents using that Customer.
• Created Set Types & Attributes in CRM to handle additional Product master fields in CRM.
• Developed User Exit to map Material Master custom fields in ECC to Product master custom fields in CRM.
• Developed BADI to handle CRM Billing Document integration from CRM to financial accounting document in ECC.
• Developed User Exit to handle interface of ECC Sales Order status to CRM Quote status to keep documents in sync and to reverse Accrual documents. Very crucial that a Cancellation document is created which will back out the previous accounting posting.
• Developed User Exit in ECC to handle the changes to the FI Accounting Document before posting, such as Withholding Tax and Payment Method.
• Helped maintain Configuration needed to set up Billing Types, Billing Item Categories, Account Determination Type, Symbolc Account key, and Accounting Document integration between CRM & ECC.
• Helped maintain Configuration needed to handle custom fields needed on Condition Tables and Condition records to handle complex pricing rules.
• Used WebUI functionality to add fields to the User Interface screens to handle additional functionality needed.
• Ran Adapter download objects to handle all master data including Business Partners, Products, Customizing Tables and Condition Objects.
• Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
• Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues.

Confidential, White Plains, NY

SAP CRM Middleware Lead

Responsibilities:

• Responsible for CRM Middleware configuration needed on the ECC and CRM systems to allow Business Partners, Business Agreements, and Conditions to be passed between CRM & ECC
• Created Sites, Subscriptions, and Publications for CRM Middleware
• Configured CRM and ECC to handle Business Partner -> ECC Customer -> FSCM BP Integration for Finance.
• Configured CVI integration to create FSCM BP after creation of ECC Customer.
• Developed a User-Exit to handle Account Group Mapping in ECC when the CRM BP is passed. The Account Group mapping is determined by the CRM BP Role.
• Developed a User Exit to handle a CRM Business Agreement creating a Contract Account in ECC based on the FSCM BP Guid number.
• Developed a User Exit when the CRM BP is created the ECC Customer is automatically extended to the Company Code level in ECC.
• Used Easy Enhancement Workbench to build custom Z-fields on the Business Partner user interface screen
• Ran Adapter download objects to handle all master data including Business Partners, Business Agreements, Customizing Tables and Condition Objects
• Managing and Monitoring the Inbound and Outbound RFC Queues in R/3 and CRM Middleware.
• Applied OSS Notes and Fixes to handle CRM Middleware issues and performance issues