OBJECTIVE:

Seeking a challenging role in the area of IT to contribute towards organizational success and grow to a Senior Management Level.

SUMMARY:

• To Resolving L - 2 Issues related to Logistics Modules in SNOW ticketing tool.
• Solving L-2 issues related to Order management (OTC), SAP SD and SCM.
• Creation of Service Requests and provide a quicker and quality resolution to the customer following the SLA guidelines.
• Interacting with the Customers, L3 Teams and development teams related to the customer queries and issues.
• Categorizes and prioritizes incidents and services requests.
• Understand service levels and executes their tasks accordingly.
• Have been proactive during the Release period or Quarter End and have gone through the Conference Calls, documents provided by BUSINESS/L3 Teams and thus ensured effective support to the end customers.
• Have arranged Live Meetings, Conference Calls in case situation demands for resolving issues.
• Experience in managing the service requests as an Incident Manager.
• Monitoring SOLMAN Alerts.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows 8, Windows 2000, 2003, XP Professional and Windows 10

Technologies: SAP R/3 (6.0), ITSM and SNOW Ticketing Tool

PROFESSIONAL EXPERIENCE:

SAP SCM SD Function Consultant

Confidential

Platform/OS Used: Windows 8, Windows 7

Languages/Tools: ITSM, SNOW ticketing Tool, Lync 2016

ERP: SAP R/3 6.0, SOLUTION MANAGER (SOLMAN)

Applications: MS Package- Word, Access Database, Excel, Outlook, and PowerPoint.

Responsibilities:

• To analyses, design and configure according to Business requirement.
• Fully trained to work with various documents of Sales and Distribution (Inquiries, Quotations,
• Sales Orders, Outbound Deliveries, Billing Documents, etc.)
• Handling of Master Data (Customer data, customer information data, condition records, partner Profile maintenance)
• Availability check, Transfer of requirements, In-completion Log, Returns order Processing, Consignment processing, Rush order, Cash sales, Pricing, STO.
• Basic Functions like maintaining condition records for pricing & output condition types, Material Extension to Plant.
• Handling Changes Control and Transport Requests moved from development, to testing and production.
• Handling invoices error at SAP production system and provide the resolution to businesses to post it to Account.
• Monitoring IDOCs which are stuck at 51 status analysis the error and provide the resolution to businesses to get order process at SAP.
• Good knowledge in the configuration of OTC (Order to Cash).
• Data purging for production IDOC’s, and tables update.
• Worked with various interfaces like MS Sales, GBI, MOET, MOLP, MOVE, MS Market, MSL etc.
• Monitoring SOLMAN Alerts on daily basis to improve the performance and health of systems.
• To involve in Confidential monthly rotational duties such as (GTS- Technical incomplete documents, SAP failed updates, short dumps, IDOC 51 error status, invoice errors, MS Sales etc.
• Monitoring SOLMAN Alerts like all the IDOC failure related to orders, Good Receipt, invoices and providing quality resolution to the business, Ariba related to ME23N orders. Also we monitor all the job failure(Includes MSS jobs & APO jobs), GTS blocked documents, incompletion logs documents, Confirmation Control Key issues etc.

Technical Capabilities:

• IDOC/EDI Monitoring
• Handling of EDI messages (Inbound and Outbound)
• Invoice Errors
• Output configuration.
• Maintenance of EDI Partner Profile
• Monitoring Batch Jobs and IDOC notification.
• Failed Update/Short Dump.

SAP MM Functional Consultant

Confidential

Platform/OS Used: Windows 8, Windows 7

Languages/Tools: ERP: SAP R/3 6.0 .

Applications: MS Package- Word, Access Database, Excel, Outlook, and PowerPoint.

Responsibilities:

• Extract reports for various business requirements as requested by the client. These reports would be used to identify the flaws if any for the process to flow successfully.
• Monitor batch jobs and extract reports involved in P2P cycle.
• Analyze and raise requests for material extensions to plants.
• Re-triggering certain output messages in Purchase Orders.
• Perform month-end testing activity in pre-production environment.
• These activities include:
• Creating Purchase Info Records, Purchase Requisitions, Contracts and Purchase Orders, releasing them and extracting the prints.
• Execute PO life condition report.
• Create contracts by uploading the contract details in the form of excel.
• Downloading Purchasing info records making changes to them and uploading the changes and to observe changes are reflected.
• All these month-end testing activities are performed in order to check the applications functions successfully in case of any failure they are reported which are corrected so that everything goes well in production.
• Attend and facilitate daily and weekly operational review meetings.
• Attended various s and knowledge transfer sessions on various changes made to the procedures.
• Prepared documents as standard routines for various activities performed.
• Maintained back up data of all the reports and activities that are performed on day-to-day basis.

Incident Coordinator-SAP Solution Manager

Confidential

Platform/OS Used: Windows 8, Windows 7

Languages/Tools: ERP: SAP R/3 6.0 ., SAP SOLUTION MANAGER (SOLMAN)

Applications: MS Package- Word, Access Database, Excel, Outlook, and PowerPoint.

Responsibilities:

• Worked with the Incidents in the client specific tool Citrix Global Advanced help Desk and even managed the mode of receiving the issues.
• SOLMAN Ticket assignment, monitoring workload and deadline.
• Scheduling maintenance.
• Reported project update and status. Interacted with teams and management for recommendation and solutions.
• Handled "ONE project" with great challenge in dispatching and tracking. Provide reports, briefings, and updates
• SOLMAN Operations which includes project creation, project modification, user creation etc.,
• Setup and Configure Solution manager System Monitoring, Central system administration, Job scheduling management, Business process management, Charm and Maintenance optimizer.
• Coordinate Change Requests, Enhancements and Upgrades.
• Interacted with team leaders to understand current project and support priorities and provide support for day to day deliverables as prioritized and requested by management.