Delivery Manager Resume

SUMMARY:

9+ years of SAP experience as Delivery Manager, Project Manager, Functional Lead, Functional SME, Onshore Lead
20+ years of domain experience in Sales / Marketing / Service / Manufacturing Industries
Implemented SAP as end to end solution in countries like Myanmar, Thailand and Malaysia
Pre - sales and Project Management proficiency experience
Delivery experience of 13 GST Implementation Projects for Indian Clients
Currently working as Senior SD / CRM functional Consultant / Project Manager
Specialization in SAP CRM / Sales & Distribution / TM 9.1
SAP Delivery Management experience: Implementation & Support
Experienced in assisting the Pre-Sales team for the GST Project POC and Proposals
Experienced in creating the Proposals, Contracts, SOW and all Project Management activities
Implementation and Support Coordination experience in
SAP CRM
SAP Sales & Distribution Module
SAP Real Estate Sales Module
SAP Implementation Projects worked in
Alcoholic Beverage Industry Construction Industry
Residential Property Development Industry Wire drawing Industry
Furniture Manufacturing Industry Automobile Spares Manufacturing Industry
Healthcare & Pharmaceutical Industry Confidential Industry
Electric control systems Industry Elevators Manufacturing Industry
Conducted - Business Process Study / Effort Estimation / Project Scheduling for Implementation, Roll-out and Enhancement projects
Training given for Consultants in PMP preparation / SD & CRM (functional) / ASAP Methodology
Created POCs for TM and CRM modules for prospective clients

PROFESSIONAL EXPERIENCE:

Confidential

Delivery Manager

Responsibilities:

Coordinated with the Sales team for POC and Proposal presentations
Better understanding the GST principles helped in conducting workshops for prospects
Conducted Webinars / workshops / Promotional meetings in connection with GST
Primary member in the proposal preparation and presentation
Active member of Proposal negotiations with the prospects
The total team strength consisted of 33 members, including functional and technical consultants
Total team bifurcated into smaller teams of 4 members each
Each small team responsible for 3 to 4 projects
Controlling the small teams during the project phase
Client level interactions with all the stakeholders Manage Client expectations and Client relationship
Planning & conducting all the Project Management activities from Kick Off to Sign Off
Effective risk/issue management & implement Process Maturity Discipline
Developing work plans & monitor delivery schedules & track SLA for tickets
Staffing & Onboarding of resources
Team Meeting, Governance Calls with Client, partners and Client Sponsors
Appraise all resources, identify skill gaps and fill the gap with training and suitable resources
Handle Conflict management among team members and ensure there is cohesiveness among the team
Knowledge Harvesting & team building activities

Confidential

Deliver Manager

Responsibilities:

Involved in all the Project delivery activities
Preparation of Project delivery methodology
Resource planning & Project Scheduling and other activities
Risk Management Mitigation Planning activities

Confidential

Delivery Manager

Responsibilities:

Involved in all the Project delivery activities
Preparation of Project delivery methodology
Resource planning & Project Scheduling and other activities
Risk Management Mitigation Planning activities

Confidential

Delivery Manager

Responsibilities:

Involved in all the Project delivery activities
Preparation of Project delivery methodology
Resource planning & Project Scheduling and other activities
Risk Management Mitigation Planning activities

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