PROFESSIONAL SUMMARY:

An accomplished technologist who can effectively deliver sound business performance using my skill with packaged software solutions, business solutions, application architectures, Internet technologies, analytics and relational database systems. I has extensive experience working in the US and South America and Canada as a Business Analyst with a strong Technical Support and Product Management background. I am self - motivated, innovative thinker, consistently pursuing new challenges to stretch my abilities to expand my knowledge, and bring greater returns to my employers. I have the proven ability to communicate effectively within all organizational levels from senior management to technical engineers.

TECHNICAL SKILLS:

• SAP BASIS - Performance Tuning / System upgrades / Project Management
• Oracle / DB2 / SQL Database
• Confidential Patrol / Portal / TMART / BPPM / SAP / Mainframe / Truesight / Remedy / ProactiveNet
• IBM MVS Technical Support - LPAR Mainframe and AS400 / Tivoli / Perfmon / COBOL / CICS / JCL / File-aid / Panvalet
• Microsoft Office / Access / Active Directory / Visio / Project / Server 2003 & 2008 / SQL
• Nagios / Dynatrace / Wiley / Veritas / TelAlert / RACF /Lotus Notes / SharePoint

PROFESSIONAL EXPERIENCE:

Project Manager for SAP

Confidential

Responsibilities:

• Coordinate internal resources for the flawless execution of the project to upgrade EPH7
• Ensured resource availability, allocation and commitment and maintain comprehensive project documentation
• Ensured that the project is delivered on-time, within scope.
• Performed risk management to minimize project risks
• Developed a detailed project plan to monitor and track progress; manage changes to the project scope, project schedule verification techniques. Status updates on a daily basis
• Adhered to project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Confidential

Technical / Architecture Support

Responsibilities:

• Upgraded Confidential TMART from version 3.9 to 4.2 (TMART is part of EUEM)
• Managed Microsoft 2003 & 2008 servers and their associated operating systems and software
• Managed security concerning operating system solutions by following industry standard best practices under the guidance of the data security analyst
• Installed, configured, maintained, and troubleshot moderately complex application server hardware, software, and peripheral devices
• Administered Server hardware and software upgrades such as the monthly Windows upgrades and VMware upgrades along with working with the Oracle team on Database upgrades
• Performed server and security audits
• Daily Health checks for hardware and software
• Developed, implemented and maintained policies, procedures and associated plans for resource administration, appropriate use, and disaster recovery
• Established service level agreements with end users
• Administered and maintained end user accounts, permissions, and access rights
• Monitored and tested network performance and provide network performance statistics and reports
• Recommended, scheduled, and performed software and hardware improvements, upgrades, and repairs
• Assisted in completion of special projects on as needed basis
• Responsible for creating synthetic monitoring transactions and developing reporting requirements
• Worked with the Oracle team, Microsoft Server group and the Network team on system configurations to meet end-users requirements

Confidential

Technical / Architecture Support

Responsibilities:

• Provide technical support as a contractor for Confidential Systems Management solutions
• Supported Confidential by creating synthetic monitoring transactions and developing reporting requirements.
• Provided technical support for Confidential Patrol consisting of working on level 2 tickets for monitoring over 1000 servers.
• Provided consultation to support teams in analyzing reports, reviewing performance metrics, troubleshooting, changing or disabling existing monitors and notifications.
• Assisted in the support and operation of the Confidential Patrol and BPPM software.
• Worked with Confidential Patrol Configuration Manager.
• Provided Patrol Central support
• Experience in Oracle, AIX. and VMware environments.
• Experience with Confidential Patrol and Confidential Proactivenet Performance Manager.
• Provided project management support on the roll-out of Confidential TMART
• Deploying and configured Confidential solutions for integration into ProactiveNet / BPPM / BEM along with Confidential (PATROL / Portal / BEM / TMART) monitoring products.
• Extensive experience in Confidential TMART
• UNIX and Windows Server Administration skills
• Managed security concerning operating system solutions by following industry standard best practices under the guidance of the data security analyst
• Installed, configured, maintained, and troubleshot moderately complex application server hardware, software, and peripheral devices
• Administered hardware and software upgrades
• Developed, implemented and maintained policies, procedures and associated plans for resource administration, appropriate use, and disaster recovery
• Established service level agreements with end users
• Assisted in completion of special projects on as needed basis
• Responsible for creating synthetic monitoring transactions and developing reporting requirements

Confidential

SAP Sales Analyst

Responsibilities:

• Provided technical and sales assistance to Sales, Marketing, Product Development, Finance, Legal and the Technical Architecture Departments to help educate partners, architect complex solutions.
• Developed the Designed Data Migration Plan from potential client site to Confidential & Confidential hosted site.
• Designed and helped implement Disaster Recovery and High Availability plans for clients.

Confidential

System Architect

Responsibilities:

• Developed and maintained client relationships through support of Confidential ’s IT Service Management solution.
• Actively participated in sales calls handling all technical questions and explanations concerning Confidential product solutions.
• Provided technical support throughout the sales cycle.
• Designed and built customized demonstrations of Confidential products/ solutions for prospective clients.
• Installed Confidential for evaluation Confidential selected client sites.
• Worked with Professional Services on Confidential Availability solutions

Confidential

MVS Technical Support /SAP Basis Support

Responsibilities:

• Managed system administration and support for technical architecture, including basis support of MVS SAP R/3 platform, with the goal of providing excellent system reliability, performance, high availability and overall optimized systems
• Responsible for Disaster Recovery processes using IBM Tivoli
• Provided SAP Basis administration support and performance monitoring & tuning, problem analysis & resolution, and other activities required to maintain system integrity and maximize uptime
• Worked extensively on all aspects of user administration, client copy functionality, R/3 installation/kernel upgrade, performance analysis and memory/buffer management, spool administration, SAP installation, technical documentation, and troubleshooting
• Acted as project lead for upgrading from SAP 3.1H to 4.5B environment
• Gained further proficiency with COBOL, MVS, Windows, AS400 operating systems, and IBM and Honeywell, Microsoft computer hardware platforms along with knowledge of SAP FI/CO, and DB2, SQL and Oracle databases

Project Manager

Confidential

Responsibilities:

• Responsible for the relocation of four offices / warehouses in the United States

Senior Support Analyst

Confidential

Responsibilities:

• Responsible for IBM AS/400 support and for MVS systems upgrades, tuning