- Over 15 years of technical and applications knowledge combined with outstanding leadership and project management skills.
- Manager of ERP and CRM solutions that manage sales, call center activities, order entry, financial management, human resources, supply chain management, reporting and employee relationships.
- Multiple full life cycle SAP implementations.
- Experience with enterprise applications in various industries. PMP requirements fulfilled.
- ERP/SCM/CRM/SD/MM/FICO Subject Matter Expert
- Business liaison with strong passion for business process improvement
SAP Project Manager
- Strong interpersonal skills with ability to facilitate and coach dynamic business owners through problem identification and problem solving exercises. Experience with Visio, SAP BPC, Excel, and Powerpoint.
- Streamlined and redesigned business processes that tripled the amount of orders being processed and delivered daily.
- Responsible for the design, configuration, and testing of SAP SD and FICO modules and integration with SAP CRM.
- Replaced an entire legacy system for returns and repairs with SAP CRM.
- Successfully led a technical SAP upgrade from SAP 4.6c to 6.0
- Functional design of EDI - 810, EDI-850 and EDI-855
CRM Project Leader
- Delivered custom demonstrations and presentations.
- Conducted discovery sessions with prospects to map customer requirements to Siebel functionality. Translated business requirements and processes into Siebel Sales, Marketing and Call Center applications by using Siebel Tools, Workflow and Assignment Manager to do configuration to fit specific industry or prospect requirements.
- Delivered overview of the technical architecture presenting the technical features, competitive advantages and business benefits of Siebel.
- Ensured daily 24-hour efficient operation of SAP R/3.
- Certified in SAP operating system and database migration.
- Defined system landscape, client strategy and change management procedures along with designing the layout of file systems.
- SAP administration included monitoring and performance tuning of SAP processes and Oracle resulting in end user productivity.
- Technically proficient in Oracle database administration, backup/recovery policy and procedures.
- Provided SAP user and BASIS administration training and technical knowledge transfer to client staff at various locations.