SUMMARY:

An organized, detail - oriented IT Professional with over 21 years of experience in the information systems and business application services environment. Major strengths in strong focus on customer support, evaluation of the software functional requirements, configuration, implementation, installation, tuning and troubleshooting. Has proven ability to combine broad based technology, business and financial expertise in developing and corporate-wide short and long term technology solutions. At ease with responsibility for major production environments and database design best practices for Change Management (Release Management) and System Development Life Cycle (SDLC). . An accomplished manager with “hands on” experience in technical, architectural, implementation areas with strong interpersonal skills.

TECHNICAL SKILLS:

Packages: SAP Solution Manager 7.1 (Business Process Monitoring/Project Implementation Tools/Change Management-CHARM), XI, PI, Security, HR/Payroll, PPM, CRM, GRC, FI, REMEDY (ARS Problem and Change MGT), ARIS (Business Process Modeling), TESSERACT HR/Payroll, (including BDL, VP, table customization), INTEGRAL Payroll, MSA Payroll & A/P, brokerage (in-house).

Office tools: MS Word, Excel, MS PowerPoint, MS Project, MS Visio

Software: ABAP ( Workbench, Data Dictionary Smart Forms, SAP Script, ALE, Interactive Reports, BDC, User Exits and Report Writer/Painter, SAP Portal, BSP;), ORACLE, SAS (UNIX, MVS, Windows), SQL Navigator, MQ Series, PGP encryption, FIWARE check printing, SYNCSORT(Expert Level), SQL, TCP/IP, HTML, CA11 Scheduler, Unicenter, CRYSTAL reports,

Software : RWD (uPerform Development Kit), SAP Learning Maps

Operating systems: HP-UNIX, Windows 95/NT/XP and M-MVS.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Working on configuring CHARM after upgrade of Solution Manager to version 7.1 (SP 3) Basic CHARM Configuration -Master Data Maintenance
• Background Job Scheduling
• Materials preparation
• Security Strategy Definition

Confidential

Consultant

Responsibilities:

• Root Cause Analysis
• Implementation and Project Management Tools
• Technical Monitoring -Change Request Management (CHARM)

Confidential

Project Management Team Member

Responsibilities:

• Implementation and support.
• Worked on expanding SAP Solution Manager for Project Management utilization for all global and local projects (Roadmaps, Blueprinting, Configuration and Test Management) and on-going support.
• As a member of the global organization utilized SAP 5 Steps (customized ASAP) methodology to enforce SOX and other regulatory compliance, including non US specific, within IT in order to become SAP certified Center of Excellence.
• Guided and educated business/IT users on best practices for SAP utilization.
• Develop and document technical architecture and roadmaps that support application integration.
• Develop roadmaps of the evolution of the current application portfolio (SAP and non-SAP) based on SAP published product development timelines.
• Maintain integrity of landscapes defined in Solution Manager to ensure proper functioning of Incident/Change Management, Implementation/Test Management and Business Process Monitoring tools.
• Support of on-going activities within GRID projects planning/utilization utilizing PPM. Participated in vendor selection process for new products offered.
• Managed testing activities for Implementation Project (test script/test results handling).
• Provided recommendation on testing approach for upcoming SAP Releases utilizing Business Process Repository and SAP Business Process Change Analyzer tools.
• Enforced proper QA Best Practices.
• Utilized/Enhanced Service Desk Functionality to effectively communicate with SAP on any implementation issues
• Collect, review and assess customer usage and feedback of systems on a regular basis and in corporate learning's into future developments
• Define business requirements for new system developments
• Provide continuous communication to the business on initiatives and changes
• Lead and manage the business case development and ROI analysis
• Proactively recommend and prepare business cases for evaluation of potential IT benefits
• Conduct formal post audit project assessments
• Prepare ROI analysis for all projects
• Develop and maintain key project templates (e.g. project plans, risk and budget templates)
• Facilitate team meetings and ensure clear and timely communication
• Act as a point of contact for key stakeholders
• Enable effective use of IT technologies
• Identify opportunities to enable better use of IT technologies
• Develop programs and materials
• Organize and conduct frequent through a variety of methods to include on-site and webinars
• Collect, review and assess customer usage and feedback of systems on a regular basis and in corporate learning's into future developments
• Upgrade of Solution Manager to version 7.1 (SP1)
• Develop and distribute Bundles on Solution Manager Functionality, conduct sessions in-person and remotely for EASSO(Ireland), GSSO(India), AMSSO(Topeka) and Global development
• Implementation of Business Process Monitoring to improve Performance and Reliability
• Following monitors were implemented up to date
• XI File system monitoring
• PI Messages Monitoring
• ESC Open Clients
• E2E Root Cause Analysis for System Performance Issues
• HR Benefits Utilization Web Site
• Bank Statements not Posted
• CBP Performance Monitors
• APSSO Production Orders
• RFC Connections availability
• Sales Orders management
• Ecommerce
• XML Messages Monitors
• Various Performance Monitors for critical Business Transactions across 46 Production Systems
• CRM Mobile Sales (Hills Pet Nutrition)
• PLM Implementation ( Confidential Products)
• 5 Steps SAP Methodology rewrite (runSAP approach)
• GRC Implementation
• HR Upgrade
• MDM Implementation
• ISM (In Store Management System) Implementation
• Brazil Manufacturing and Distribution
• CBP Projects by multiple regions
• Hills US SAP CRM Interaction Center implementation

Confidential

SAP Manager

Responsibilities:

• Projects budget/progress tracking using Solution Manager
• Writing technical specs for IBM personnel
• Responsible for the Change Management Procedures and SOX compliance
• Debugging/troubleshooting daily support issues
• Making coding changes based on the requirements
• Daily configuration support activities
• RMA, CMS and Marlin acquisitions (bringing employees to NCO SAP HR/Payroll/Benefits System)
• Building Interfaces to CyberShift (RMA Time collection and evaluation system) and loading Time Data into SAP
• Canadian Payroll implementation and support
• Redesign of the Customer Support model within NCO SAP Services
• Project s/Issues were tracked using SAP solution manager

Confidential, Princeton, NJ

Consultant

Responsibilities:

• Responsible for SAP HR Interfaces knowledge transfer to Confidential, support of the 2 nd Quarter end process, and coordination of the efforts to transition business and IT functions to the outsourcer.

Confidential, Princeton, NJ

Manager Enterprise Applications

Responsibilities:

• Responsible for SAP HR system conversions, in/out bound system interfaces (design, implementation, and maintenance), custom adaptations, ad hoc special requests, libraries organization/maintenance, backup of production HR/Payroll/Benefits processing, heavy user interaction and support, directing junior personnel.
• Participated in various projects focused on integration with other SAP modules and external applications.
• Provided configuration and fine tuning of the system performance in accordance with requirements defined by the business.
• Responsible for maintaining internal controls, Change Management and auditing procedures within the group.
• Prepared technical and functional specifications to document configuration system changes.
• Supported system maintenances/upgrades/patches.
• Application allows employees to view their pay stubs on the company Intranet site, change W4, savings bonds and direct deposit control information in the system.
• Designed and implemented encryption/decryption process on the mainframe and UNIX side to enhance security.
• Automated nightly loads and balancing process (Legacy System vs. WEB).
• On-going support of the IRS/state tax authorities and internal audits.
• Participated in SAP implementation project (HR@bms).
• TESSERACT to SAP data conversion.
• SAP HR - BW interface (Payroll Results Extract to Business Warehouse)
• Various tasks supporting SOX Compliance Project
• TimeLink Interface support (Time Evaluation System)
• Led IT side of the ADP tax interface implementation:
• Implemented and automated cycle feed to ADP via NT server.
• Installed quarterly filing process, utilizing legacy system quarter-end files, and enhanced FICA reporting for in-house balancing.
• Created and tuned W2 balancing process (Legacy System vs. ADP print image file).
• Monthly Savings bonds feed to Federal Reserve Bank
• Annual Merit Increase Process support
• Supported various projects for International and Domestic Compensation Departments

Confidential, Weehawken, NJ

Consultant

Responsibilities:

• Participated in “T+3” project (conversion from 5days to 3 days trade validation cycle).
• As a member of the team was involved in enhancements to P&S interface for the on-line Trading system, including changes to screens design and database structure, based on the new requirements.
• Performed limited configuration including Confidential fees and commissions for cents per share.
• Played active role in installation and testing of the IBM MQSeries. Worked closely with users and vendors (DTC) to complete testing and turnovers on time.

Confidential, New York, NY

Consultant

Responsibilities:

• Took part in design and installation of the Voice Response System with emphasis on feeding Accounts Payable data into SYBASE tables.
• Performed on-line and batch updates of the Accounts Payable Master file with Confidential card account numbers.
• Provided balancing reports to pinpoint mismatches between system reporting tools and user reporting process written in FOCUS.
• Designed, coded and tested COBOL and SYNCSORT based utilities to allow easy reporting.