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Sap Qa Manager Resume

Houston, TX

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SUMMARY:

  • As a CSTE , with extensive experience in Software Quality Assurance and Testing (SQAT), has been engaged in work with clients on complex SAP , large - scale information technology projects across multiple technologies, platforms, and complex networks.
  • During this period, worked closely with clients and project teams to implement effective SQA processes, techniques, and tool-sets, and helped clients and project teams in delivering high-quality business information systems that meet and exceed functional and performance specifications.
  • 20+ years of experience in Software Quality Assurance with 15 years in SAP QA/Testing and 12+ years as Lead/Manager implementing complete Test Management for all SAP Applications.
  • Designed and architected the Test Automation Frame work (using the tools: HP Quality Center, HP QuickTest Professional, HP LoadRunner, SAP TAO, TDMS, Worksoft Certify, SAP Solution Manager and eCATT). Expert in utilizing these tools for development & execution of Test Plans, Test Scripts, Defect Management and Reporting.
  • Proficient in Automation Testing as well as Manual Testing to perform Functional Testing, User Acceptance Testing, Data Verification & Validation, Regression Testing, Integration Testing, Security Testing, Performance/Volume/Stress/Load Testing, SOX compliance validation and 21 CFR Part 11 validations.
  • Developed and maintained project schedules on a consistent basis, defined work plans; tracked work processes and analyzed project variances, prepared reports and statistical summaries and project deliverables.
  • Strong knowledge of best practices of Software Quality Assurance and Testing (SQAT) and Software Development Life Cycle (SDLC) including requirements analysis, design, development, testing, and deployment.
  • Performed the analysis, development and implementation of new or modified quality assurance procedures and processes. Prepared Test Plans that cover Test Strategy, Test Preparation, Test Data Management, Test Execution with Entry and Exit criteria.
  • Interface with Business Users & Development teams, to ensure that business requirements are met through proper system configuration and tested with complete requirement traceability.

SKILL:

ERP: SAP/ECC 6.0, NetWeaver Portal 7.0; CRM 7.0 ; SRM 7.0; BW 7.3, HANA

SAP Modules: HCM/ HR (OM, PA, PD, PY, ESS & MSS), MM, WM, SD, PS, CCS, FI, CO, QM & PP; SAP Solutions (APO, SCM, PLM, HCM, CRM, SRM, BPC, TDMS, Business Objects) with ASAP methodology

OS: Windows 95/98/NT/2000/2008/ Server/XP/Win7/Win8

Languages: SQL, C, ABAP/4, VBScript and TSL

Databases: Oracle, Informix, Sybase, DB2 and SQL Server

Testing Tools: Manual Testing, SOX404, FDA s 21 CFR Part 11 Validation, CATT/eCATT, HP Quality Center 11 with BPT (ALM), QuickTest Professional 11, LoadRunner 11, SAP TAO 2.0 SP4, Worksoft Certify Suite 9, SAP Solution Manager 7.1, TFS(MTM)

Others: MS Office, MS Project, Visio, SharePoint, Visual Studio, TFS

WORK EXPERIENCE:

Confidential, Houston, TX

SAP QA Manager

Environment: SAP/ECC 6.0 - HCM( OM, PY,PA, PD, CM, ESS,& MSS), MM, FI, CO, BI 7.0 with Business Objects, Solution Manager, Worksoft Certify Suite 9, HP LoadRunner 11, HP ALM/ Quality Center 11, Mobile Applications

Responsibilities:

  • Testing effort with a Team of 2 Domain Leads and 3 Manual and 5 Automated Testers.
  • Tested end to end - Time entry through Mobile App to payroll taxes and W2 in SAP and reporting, OTC, P2P and Resource Scheduling using third party software(.Net)
  • Performed the Business UAT and Load testing effort to simulate 2000 concurrent User load.
  • Installed, configured and integrated the Testing tools (HP QC/TFS, WS Certify) with Solution Manager.
  • Designed and implemented Test Automation Framework, Test Strategy, Test Work plan and Test environment set up for Functional, Integration, Load Testing and UAT.
  • Used Worksoft Certify and HP Quality Center for developing the Functional and Integration Test case scripting, execution and defect tracking efforts for Integration testing and UAT.
  • Utilized HP LoadRunner for developing Load/volume test scripting, test execution and analysis.
  • Coordinated testing activities with different teams (Basis, Portal Admin/Config, Network, and Functional) for testing until business signoff and go live.
  • Provided the necessary training and documentation to the business users to pick up the knowledge and to support post live.

Confidential, Richardson, TX

SAP Test Automation Manager

Environment: SAP/ECC 6.0 - FI, BPC, HCM( OM, PY,PA, PD, CM, ESS,& MSS), SD, MM,WM, QM, BI 7.3 with Business Objects, HANA, CRM 7.0, SRM 7.0, APO, Solution Manager, SAP TAO 2.0, HP LoadRunner 11, HP ALM/ Quality Center 11, QuickTest Professional 11

Responsibilities:

  • Testing effort with a Global Team of 2 Domain Leads and 3 Automated Testers.
  • Performed the Business UAT (APac) and Load testing effort to simulate 1000 concurrent User load.
  • Installed, configured and integrated the Testing tools (QC, QTP and TAO) with Solution Manager.
  • Designed and implemented Test Automation Framework, Test Strategy, Test Work plan and Test environment set up for Functional, Integration, Load Testing and UAT.
  • Used HP QuickTest Professional/SAP TAO and HP Quality Center for developing the Functional and Integration Test case scripting, execution and defect tracking efforts for Integration testing and UAT.
  • Utilized HP LoadRunner for developing Load/volume test scripting, test execution and analysis.
  • Coordinated testing activities with different teams (Basis, Portal Admin/Config, Network, and Functional) for testing until business signoff and go live.
  • Provided the necessary training and documentation to the business users to pick up the knowledge and to support post live.

Confidential, Redmond WA

SAP Test Lead

Environment: SAP/ECC 6.0, NetWeaver Portal 7.0, ERP 6.0, BPC, CRM 7.0, SRM 7.0, SCM, HCM( OM, PY,PA, PD, CM, ESS,& MSS), QM, FI, CO, BW 7.0, Windows XP, SQL, SAP Solution Manager, QuickTest Professional 11 (SAP add on), LoadRunner 11, TFS (Test Manager)

Responsibilities:

  • Developed effective Test/Automation Architecture per requirements and goals
  • Managed the test effort with a team of 8 (3 on site + 5 off shore) Testers.
  • Responsible for Managing Teams for System, Functional, Integration, Regression, Data Conversion/validation and Load Testing of different modules.
  • Designed and implemented Test Design and Test plans for Integration, Regression, UAT and Load testing.
  • Identified, developed integrated end-to end Test Scenarios that flow across different modules and automate test scenario/cases for Functional, Integration, and Regression testing using TFS (MTM).
  • Scripting, Execution and Analysis of Performance/Load testing using LoadRunner.
  • Coordinated testing activities with different team for Batch jobs, data loads/validation (Data conversion from OCP, MS Sales), Network, DBA, Business and functional Teams for successful execution and monitoring of entire Testing phases/cycles.
  • Designed Defect management process to suit both Project type and Business as usual. TFS (MTM) was used as Script repository, Test script execution and managing Defects. Responsible for analysis of the results, reporting issues/problems via defect reports and status reports.
  • Publish findings and Test results at the end of each test phase as part of project deliverables and for sign-off.
  • Provided the necessary knowledge transfer and training documentation to the business users to pick up the knowledge to support post live.

Confidential, Santa Ana CA

Global Test Lead

Environment: SAP/ECC 6.0 - FI, HCM( OM, PY,PA, PD, CM, ESS,& MSS), SD, MM,WM, FI, BI 7.0, CRM 7.0, APO, Solution Manager, HP LoadRunner 11, Quality Center 11, Worksoft Certify 8.7

Responsibilities:

  • Testing effort with a Global Team of 3 Domain Leads and 10 Manual + 2 Automated Testers.
  • Performed the Business UAT (AMS, APJ, and EMEA) and Load testing effort to simulate 800 concurrent User load.
  • Designed and implemented Test Strategy, Test Work plan and Test environment set up for Functional, Load Testing and UAT.
  • Used Worksoft Certify and HP Quality Center for developing the Functional Test case scripting, execution and defect tracking efforts for Integration testing and UAT.
  • Utilized HP LoadRunner for developing Load/volume test scripting and test execution.
  • Coordinated testing activities with different teams (Basis, Portal Admin/Config, Network, and Functional) for testing until business signoff and go live.
  • Provided the necessary training and documentation to the business users to pick up the knowledge and to support post live.

Confidential, Boise, ID/Houston, TX

Global Test Manager

Environment: SAP/ECC 6.0 - FI, HCM( OM, PY,PA, PD, CM, ESS,& MSS), PS, SD, MM,WM, QM, BI 7.0 with Business Objects, CRM 7.0, Solution Manager, SAP TAO 2.0, TDMS, HP LoadRunner 10, Quality Center 10

Responsibilities:

  • Developed effective Test/Automation Architecture per requirements and goals
  • Managed the test effort with a Global Team of 3 Region Leads, 6 Domain Leads and 30+ Testers.
  • Responsible for Managing Teams for System, Functional, Integration, Regression, Data Conversion/validation and Load Testing of different modules.
  • Designed and implemented Test Design and Test plans for Integration, Regression, UAT and Load testing.
  • Identified and developed Test cases and end-to end Test Scenarios that flow across different modules and automated them for Functional, Integration using QTP/TAO and Load/Performance Testing using LoadRunner.
  • Coordinated testing activities with different team for Batch jobs, data loads/validation (Data conversion from Legacy Systems), Network, DBA, Business and functional Teams for successful execution and monitoring of entire Testing phases/cycles.
  • Designed Defect management process for both Project and Business as usual. Quality Center /Solution Manager was used as Script repository, Test script execution and managing Defects. Developed analysis of the Test Results, Defect Reports, and Status Reports using QC Dashboard.
  • Published findings and Test results at the end of each test phase as part of project deliverables and for sign-off.
  • Provided the necessary training and documentation to the business users to pick up the knowledge to support post live.

Confidential, Falls Church VA

SAP Performance Test Lead

Environment: SAP/ECC 6.0 (FI, HR, MM), BI 7.0, Solution Manager, SAP TAO, HP LoadRunner 9.51, Quality Center 10.0

Responsibilities:

  • Load testing effort to simulate 1000 concurrent User load.
  • Designed and implemented Test Strategy, Test Work plan and Test environment set up for Load Testing.
  • Identified and developed the Test scripts (Transactions) and executed Load testing with LoadRunner.
  • Coordinated testing activities with different teams (Basis, Portal Admin/Config, Network, and Functional) for testing until business signoff and go live.
  • Provided the necessary training and documentation to the business users to pick up the knowledge and to support post live.
  • Load Testing really helped the client to configure and tune the system to support the required concurrency.

Confidential, Highland Heights, KY

SAP QA Manager

Environment: SAP/ECC 6.0, FI, Solution Manager, QuickTest Professional 10, SAP TAO, LoadRunner 9.51, Quality Center 10.0

Responsibilities:

  • Install and configure SAP TAO, HP Quality Center, HP QuickTest Professional and LoadRunner.
  • Configure BPT functionality with QC and QTP.
  • Mentoring and knowledge transfer on Quality Center - Test Management (Requirements, Test Plan, Test Lab, Defects, Dashboard)
  • Mentoring and Knowledge transfer on SAP TAO/QTP/BPT - Test Automation (BPT Components, String BPT components, Test Scripts and execution)
  • Mentoring and Knowledge transfer on HP LoadRunner - Performance Test Automation (VuGen Scripting, configure Controller, Sitescope, Analysis, Test Scripts and execution)
  • Provided the necessary training documentation to the business users to pick up the knowledge and to support post live.
  • Developed Defect Management process utilizing Quality Center and provided analysis of the results, reporting issues/problems via defect reports and status reports.
  • Reduced the data load effort utilizing the test automation.

Confidential, Houston, TX

QA Manager

Environment: SAP/ECC 6.0, FI, ERP 6.0, CRM 7.0, BW 7.0, Solution Manager, QuickTest Professional 9.2 (SAP add on), SAP TAO, eCATT, LoadRunner 9.5, Quality Center 10.0

Responsibilities:

  • Managed the testing effort with a team of 15 (10 on site + 5 off shore) Testers.
  • Developed effective Test/Automation Architecture per requirements and goals
  • Designed and implemented Test Strategy, Test Work plan and Test environment setup for Functional, Integration, UAT, Load and Cutover testing.
  • Performed the scripting and test execution of Regression/Data Load/Load testing with eCATT/QTP/ LoadRunner.
  • Designed Defect management process utilizing Quality Center and provided analysis of the results, reporting issues/problems via defect reports and status reports.
  • Coordinated testing activities with different teams for testing until business signoff and go live.
  • Provided the necessary training documentation to the business users to pick up the knowledge and to support post live.

Confidential, Houston, TX/Islandia, NY

SAP QA Manager

Environment: SAP/ECC 6.0, NetWeaver Portal 7.0, ERP 6.0, CCS, CRM 7.0, PLM 7.0, SRM 7.0, SCM, HCM( OM, PY,PA, PD, CM, ESS,& MSS), PS, QM, BW 7.0, Windows XP, SQL, SAP Solution Manager, QuickTest Professional 9.2(SAP add on), SAP TAO, LoadRunner 9.5, Quality Center 9.2

Responsibilities:

  • Developed effective Test/Automation Architecture per requirements and goals
  • Managed the test effort with a team of 8 (6 on site + 2 off shore) Testers.
  • Responsible for Managing Teams for System, Functional, Integration, Regression, Data Conversion/validation and Load Testing of different modules.
  • Designed and implemented Test Design and Test plans for Integration, Regression, UAT and Load testing.
  • Helped testing team identify, develop integrated end-to end Test Scenarios that flow across different modules and automate test scenario/cases for Functional, Integration using QTP/TAO and Load Testing using LoadRunner.
  • Coordinated testing activities with different team for Batch jobs, data loads/validation (Data conversion from GEMS to LMS App), Network, DBA, Business and functional Teams for successful execution and monitoring of entire Testing phases/cycles.
  • Designed Defect management process to suit both Project type and Business as usual. Quality Center /SolMan was used as Script repository, Test script execution and managing Defects. Responsible for analysis of the results, reporting issues/problems via defect reports and status reports.
  • Perform the scripting and load test execution of Performance testing using LoadRunner.
  • Publish findings and Test results at the end of each test phase as part of project deliverables and for sign-off.
  • Provided the necessary training documentation to the business users to pick up the knowledge to support post live.

Confidential, Houston, TX

SAP Test Lead

Environment: SAP 4.7, SD, MM, HCM( OM, PY,PA, PD, CM, ESS,& MSS), FI, APO, Windows 2000, Oracle 9, Sarbanes-Oxley, Quality Center 9.0

Responsibilities:

  • Coordinate the effort to define, standardize and structure the IT controls framework for SARBANES-OXLEY compliance.
  • Developing testing strategy and processes and coordinating testing internally, including peer to peer testing, testing by internal audit and promotion and sharing of best practices.
  • Leading interactions with internal and external auditors.
  • Present SOX test documentation and results summary to external auditors for review.
  • Reviews draft reports and audit work papers to ensure findings are accurate, complete, and supported.
  • Evaluating audit findings and driving remediation of identified control deficiencies.
  • Respond to review comments and ensure resolution to any issues identified in testing.
  • Prepare executive summary and submits audit findings / recommendations to executive management.

Confidential, Nashville TN

SAP QA Lead

Environment: ECC 5.0, SAP - HR( OM, PY,PA, PT,TM, PD), SD, PS, MM, FI, CRM 4.0, BW, Windows XP, SQL, QuickTest Professional 8.0 (SAP add on), LoadRunner 8, TestDirector 8 SP1

Responsibilities:

  • Managed the test effort with a team of 10 (6 on site + 4 off shore) Testers.
  • Responsible for Managing Teams for System, Functional, Integration Regression and UAT of SAP/R3, BW, CRM and Portal modules.
  • Designed and implemented Test Design and Test plans for Integration, Regression, Data validation (BW reports), UAT and Load testing.
  • Helped testing team identify, develop integrated end-to end Test Scenarios that flow across different modules and automate test scenario/cases for Functional, Integration and Load Testing.
  • Coordinated testing activities with Basis team for Batch jobs, EDI Team for data loads, Network, DBA, Business and functional Teams for successful execution and monitoring of entire Testing phases/cycles.
  • Designed Defect management process to suit both Project type and Business as usual. Test director was used as Script repository, Test script execution and managing Defects. Responsible for analysis of the results, reporting issues/problems via defect reports and status reports.
  • Published findings and Test results at the end of each test phase as part of project deliverables and for sign-off.

Confidential, Richardson, TX

SAP Test Lead

Environment: SAPGUI 620, AFS, MM, SD, FI, WM, Windows XP, DB2, QuickTest Professional 6.5 (SAP add on), LoadRunner 8, TestDirector 8

Responsibilities:

  • Managed the test effort with a team of 6 Testers.
  • Designed and implemented Test Strategy and Test plan for Regression and Load testing.
  • Regression Testing was done utilizing the existing test repository of QuickTest Pro scripts.
  • Identified critical jobs and developed Load test scenarios that simulate real time business day with user load mapped to peak day business volumes and value on batch jobs.
  • Created detailed testing schedule and coordinated testing activities with Basis team for Batch jobs, EDI Team for data loads, Network, DBA, Business and functional Teams for successful execution and monitoring of Load and Regression Testing.
  • Developed test scripts and executed Load testing with VuGen and LoadRunner.
  • Lead test execution phases and reporting and management of identified defects using TestDirector.
  • Set benchmarking and published findings and Test results at the end of each test phase as part of project deliverables and sign-off.

Confidential, MI

SAP Test Lead

Environment: SAPGUI 620, iPPE, Windows XP, Oracle, QuickTest Professional 6.5 (SAP add on), LoadRunner 7.8 (Feature Pack 1), TestDirector 7.6

Responsibilities:

  • Managed the test effort with a team of 4 Testers.
  • Designed and developed Test Strategy for Integration Testing, Security Testing, Regression Testing, Performance Testing and UAT.
  • Designed test Scenarios, Test Work plan and Test environment setup for various testing phases.
  • Provided support to set up the testing infrastructure including but not limited to the maintenance of the test environment (i.e. test tools), test scheduling, collecting and reporting metrics, and continuous process improvement within the test team.
  • Coordinated with overseas teams setting up Load Test environments and Load test execution using LoadGenerator/Controller.
  • Coordinated with overseas Team in automated Test script development using QuickTest Professional 6.5 with SAP add-on and LoadRunner 7.8 (VuGen 7.8)
  • Test director 7.6 was used as Script repository, Test script execution and managing Defects. Responsible for analyses of the results, reporting issues/problems via defect reports and status reports.
  • Created a roadmap for Business Users and client reps to validate test results and final signoff.

Confidential, San Francisco CA

SAP Test Team Lead and coordinator

Environment: SAP 4.6C, AFS 3.0, Windows XP, DB2, QuickTest Professional 6.5, LoadRunner 7.8, TestDirector 7.6

Responsibilities:

  • Managed the test effort with a team of 5 Testers.
  • Identification of critical business process for Load testing.
  • Designed and developed Test Strategy, test Scenarios and Test Work plan and Test environment setup
  • Coordinating with overseas teams setting up Load Test environments and Load test execution using LoadGenerator/Controller
  • Generated functional test scripts using QuickTest Professional 6.5 with SAP Add-on
  • Created testing schedule and coordinated SAP performance testing activities with Basis team for Batch Jobs and other Network monitoring, DB teams.
  • Generated Virtual user test scripts using LoadRunner 7.8 (VuGen 7.8)
  • Test director 7.6 is used as Script repository and managing Test Problem Reports (TPRs) to all parties affected.
  • Working with Production Domain and client reps to validate test results

Confidential, Memphis TN

SAP HR Test Lead

Environment: SAP 4.6C, HR, SRM 3.0, Windows 2000, Oracle, QuickTest Professional 6.5

Responsibilities:

  • Managed the test effort with a team of 6 Testers.
  • Designed and developed processes to test business as usual, Enhancements and Projects.
  • Prepared in project related work, including: building testing plans, and estimating resource requirements.
  • Interacted with clients (internal and external) to plan testing activities
  • Acted as a single point of contact for CSC testing teams
  • Generated functional test scripts using QuickTest Professional 6.5
  • Worked with technical testers to identify jobs necessary to execute in test plan.
  • Coordinated SIT, UAT, and Pre-Prod testing activities
  • Worked with Production Domain and client reps to validate test results
  • Completed and delivered Test Problem Reports (TPRs) to all parties affected.

Confidential, Irvine CA

SAP Test Lead

Environment: SAP 4.7, BW 3.1, CRM 3.1, Windows 2000, SQL Server, WinRunner7.0, QuickTest for R/3 7.31/6.0 (SAP Add-in), LoadRunner 7.5 and TestDirector 7.2.

Responsibilities:

  • Managed the test effort with a team of 6 Testers.
  • Conduct research to determine the use of new tools, and techniques that can improve customer quality and productivity in Testing.
  • Prepare designated test environment for SAP project and develop and implement project test plans.
  • Lead the development and execution of software Test Plans and Procedures.
  • Provide facilitation to testing methods; develop test suites and cases by creating, verifying and maintaining automated test packages.
  • Coordinated all the activities of System Testing, Integration Testing and Performance Testing with the use of automated testing tools WinRunner 7.0, QuickTest for R/3 7.31/6.0, LoadRunner 7.5 and TestDirector 7.2.
  • Test SAP modules and SAP integration with 3rd party applications developed in Java, VB, XML, and HTML by executing tests in automated and manual modes, analyzing results, documenting test results and preparing report with recommendations for correction and tracking defect resolution.
  • Assist in building and maintaining test environments
  • Tested the reports generated from BEx Analyzer and Business Objects.
  • Business Warehouse (BW) roles and security Testing.
  • Tested Data Consistency, Data quality, update rules and transfer rules in BW
  • Work closely with clients, business analysts and developers to ensure requirements and development standards are met.

Confidential, Beaverton, OR

QA Analyst

Environment: SAP 4.6D, AFS, BW 3.0 B, Windows 2000, Oracle 8.1.7, WinRunner 7.0, QuickTest for R/3 7.31 LoadRunner 7.5 and TestDirector 7.2.

Responsibilities:

  • Prepared and extracted data using Excel Mechanisms (Functions, LOOKUP, Pivot table) extensively to download, upload and other manipulations.
  • Documentation of Scripts, Analysis of results and Defect Tracking are managed in TestDirector 7.2.
  • Developed Test Scripts and tested the modules and their functionality before and after the bug’s fixations during System Integration Testing using WinRunner 7.0 and WinRunner QuickTest for R/3 7.31.
  • LoadRunner 7.5 was used for Load and Stress Testing. Used ST03 and Luminate (Load monitoring Tool) to extract User/load data from SAP system. VUsers/Iterations are setup to meet daily avg/peak Transactions in LoadRunner Scenarios that replicate real-time load.
  • Tested Transaction Results, SAP Table Outputs, Reports, Interfaces, IDOCs, profile authorizations and Conversions to ensure consistency and integration.
  • Tested the reports generated from BEx Analyzer and Business Objects.
  • Business Warehouse (BW) roles and security Testing.
  • Created and Tested Queries.
  • Interface with developers to resolve technical issues and investigated software faults.
  • Supported Go-Live and production activity

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