We provide IT Staff Augmentation Services!

Assistant Manager Resume

SUMMARY

  • Highly - qualified and self-motivated professional with an overall experience of nearly 5 years in I.T. & Operations Management in various Business processes.
  • An excellent and effective communicator at all levels. Hold strong managerial skills at different levels of management and an efficient decision maker, able to contribute enthusiasm and motivation to ensure an effective team performance.
  • Have strong internal knowledge in functions of operations excellence and proven experience in analyse of operational strategies
  • Knowledge and experience in organisational effectiveness and operations management helps to develop my planning and organising skills
  • Managed project risk and management processes easily with short iterations using Agile methodology
  • Proven experience in Lean Six sigma principles by applying DMAIC framework and identifying critical success factors
  • Described and performed integrated processes in mySAP ERP ECC 6.0 applications
  • Completed SAP certified SAP - ERP ECC 6.0 Business process management
  • Experienced and proven track record in the deployment of SAP Retail domain
  • Worked and managed in a variety of deadline orientated situations achieved from influencing and decision making skills
  • Have in-depth knowledge in integration of the mySAP ERP core applications and Detailed understanding of MySAP ERP data model
  • Strong database and software (Oops) languages such as MS Office, SQL, RDBMS, C, C++, Java
  • Considerable experience of using various IT packages including MS Windows/ XP/ Vista/ 7

PROFESSIONAL EXPERIENCE

Confidential

Assistant Manager

Responsibilities:

  • Manage a team of multi-disciplined staff in the operational delivery, including those members directly under control and those who report operationally to the individual but functionally to other members of the senior management team
  • Develop and manage low cost implementation and support strategies
  • Ensure deployment of industry and group best practices for SAP actions
  • Ensure SAP service levels are met, and business objectives are accomplished within budget and deadline
  • Ensure the profitable operation of the Business Streams under control and take responsibility for profit and loss accounts
  • Built excellent working relationships across the business units and the extended team
  • Work in cross functional fashion with departmental points of contacts and functional leaders, in definition and deployment of SAP solutions
  • Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and finance. Facilitate coordination and communication between support functions
  • Strategic input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
  • To ensure that all operations are carried out to the specifications and comply with all required regulations
  • Conducted weekly huddle with team members and achieved the targets on the weekly basis

Confidential

Systems Engineer

Responsibilities:

  • Worked as a technical analyst for nearly 2 years and managed various business processes
  • Worked on ASAP methodology as core team member and WM consultant in SAP ECC 6.0 implementation
  • Warehouse movements, goods receipt, goods issue based on IM processing, WM interface to quality management, stock transfers and replenishment, posting changes in WM, putaway and picking strategies
  • Comprehensive knowledge using ASAP methodology in SAP WM; creating, editing, blocking and unblocking, displaying the bin status report and displaying warehouse capacity.
  • Worked as a team member and followed the principles for process improvement, design/redesign and maintenance for each sprint goals
  • Drive day to day operations with offshore team, work plan management and handle tickets within the service level agreement norms and provide 24*7 production support.
  • Accurately processed client, customer and supplier queries and exceeded their satisfaction

Confidential

Technical Support Officer

Responsibilities:

  • Worked as a technical support analyst for 3 months in Confidential and managed and supported British telecom customers
  • Handled internet related issues and dealt with all relevant OS and installations problems
  • Dealt with both residential and commercial products of BT
  • Accurately processed client and customer queries and exceeded their expectations

Hire Now