PROFESSIONAL SUMMARY:

• Certified SAP Techno Functional CRM Consultant with more than 11+ Years of experience in IT Industry out of which 9+ Years of experience in SAP.
• In depth functional and technical knowledge in SAP R3 Objects, CRM, MM, SD and HR.
• Techno - Functional Consultant in SAP CRM with experience in versions CRM 2007 to CRM 7.0 EHP1.
• Technical Consultant in ABAP/4 Workbench with experience in versions from 4.6B to 4.7 and ECC 6.0.
• Extensively worked on SAP CRM Web UI Component Enhancements, CRM UI Framework, One Order Framework, CRM BSP Component Workbench, BOL/GenIL programming.
• Experience in CRM Middleware Setup and Maintenance, Replication of customers and materials between ECC and CRM and ICWEB Configuration.
• Strong experience in Contract Management, Customer Interaction Center (CIC), Case Management, Service Request, Service Contract/agreement, Return & Repair Management (InHouse Repair), Installed Base Maintenance, CRM Pricing Configuration.
• Extensively worked on ABAP Workbench, Interactive Reports, ALV, Dialog programming (Module Pool), DDIC (Data Dictionary) and ABAP FRICEW.
• Good experience in Interface Programming (BAPIs & RFCs), ABAP Object Oriented programming (OOPS Concept) and SAP Cross Applications.
• Extensive experience in enhancements using USER EXITS & BADIs and Performance Tuning & Optimization using various SAP tools.
• Extensively worked on Data Migration with BDCs, Legacy System Migration Workbench (LSMW) for data uploads for various SAP Projects.
• Single Point Of Contact (SPOC) for all development requests, develop technical design, code and unit test application fixes and enhancements.
• Expertise in Full Software Development Life Cycle (SDLC) implementation of SAP R/3.
• Involvement in all phases of the implementation process from business process analysis, As-Is study of system, Documentation, Business Blueprint, Activity diagrams for process description, GAP Analysis, Complete system configuration, Unit Testing, Integrated Testing, End User and Production Support.
• Involved in implementing common development processes and procedures; provide QA reviews and make recommendations for change.
• Worked on Functional and Technical Specifications and taken the full responsibility of the delivery at client locations.
• Extensively experience in both Maintenance and Implementation projects.
• Strong analytical & problem solving skills and interpersonal & communication skills.

SKILL:

• BAdi & User Exits
• BAPIs & Function Modules
• RFC
• Reports
• Module Pool Programming / Dialogue Programming
• Object Oriented ABAP
• Layouts (SmartForms & SAP Script)
• Classic & Object Oriented ALV
• Data Dictionary
• Optimization & Performance Tuning
• BDC & LSMW
• User Exits
• ALE/IDOC
• Authorization techniques/Lock Objects

PROCESS SKILLS:

• Thorough Knowledge in Quality Management
• User Requirement Specifications
• Reviewing functional Specifications
• Preparing Technical Documents
• Software Requirement Specifications
• Detailed design document & Test Plan Creation
• Software Design Documents
• User Documents
• Working in Onsite-Offshore Delivery Model
• C, Visual Basic, PERL, HTML

EXPERIENCE SUMMARY:

Confidential

SAP Senior Consultant

Responsibilities:

• Implementation of SAP CRM and SAP R/3 for various clients across the Globe.
• Responsible for performing current state analysis, defining systems strategy, developing system requirements, designing and prototyping, testing,, defining support procedures and implementation.

Confidential

SAP CRM 2007 Associate

Responsibilities:

• Designed, applied and supported CRM process in SAP environment.
• Collaborated with business resources to analyze the technical solution that met business requirements.
• Analyzed and collected business requirements
• Developed technical solutions and applied solutions.
• Utilized project management methods and tools to provide tracking information.

Confidential

SAP Development Consultant

Responsibilities:

• Development of SAP Add-on Modules, in co-ordination with the project team, based on the organization’s needs in SAP R/3.
• Team Lead of the On-site implementation of the SAP Certified Add-On Modules.

Confidential

Software Programmer

Responsibilities:

• Software development using the PERL scripting and PostGre SQL.

Project Lead (CRM)

Confidential, Washington, DC

Responsibilities:

• Implementation and Support of SAP CRM System
• Customization of Business Roles, Role Configuration Keys, Navigation Bar Profiles etc.
• Development of Custom Components in CRM Web UI
• Enhancement of CRM Web UI Components
• Create the Search Component for One Order Objects
• Creation and Configuration of Business Partners
• Development of BOL/GenIL Objects
• Creation of Web UI Component and navigation with Standard Component
• Adding custom fields using Application Enhancement Tool (AET)
• Configuring the Action Profiles & Action Definition
• Enhancements of One Order Framework
• Adding custom attributes using EEWB
• Conducting testing and administered user testing

Confidential

Implementation Team Lead

Responsibilities:

• Enhancements using External List Management (ELM) BADi in Marketing
• Message handling using CRM MESSAGES function modules
• Enhancement of Product Master using SET TYPES and ATTRIBUTES
• Enhancements of Business Transactions using BTEs
• Trigger the mail when the status of the Quotation is ‘Confirmed’ using EXEC METHODCALL PPF BAdi
• Configure/Implement CRM Actions
• Business Transaction enhancements using ORDER SAVE Badi
• Generation of follow up document using COPY CONTROL Badi
• Exporting the Campaign details to the third party system using Open Channel Badi
• Creation of drop down list using GETTER method the attribute in Web UI
• Add the custom attributes and display in the tabular view in U
• Extend the BOL mode BT with a custom relationship to accommodate custom table
• Created the Custom Genil/BOL Object Model
• Configuration of Sites, Publications and Subscriptions using Middleware Admin Console
• Displayed the Z-Table as an assignment block in Web UI

Confidential

Responsibilities:

• Development of CRM Web UI objects
• Enhancements of Web UI Components
• Replication of customers and materials between ECC and CRM using CRM Middleware
• Clearance of SPAU/SPDD list
• Development of various RFCs for Portal Application
• Configuring the Incompleteness procedure for Business Transactions
• Navigation from Custom UI component to Standard UI component
• Implementation of Transaction Launcher

Team Lead

Confidential

Responsibilities:

• Team Lead for the implementation of SAP CRM Leasing Module Custom Enhancements
• Development of Master Schedule and Sub-Contract Schedules in Leasing Module
• Requirement gathering, development work assignment to team, Unit testing
• Preparing the Delivery Documents such as Technical Specification, Unit Test Cases, Unit Test Results, Code review checklist etc
• Integration of Custom Developed Leasing Module to Standard SAP CRM Module
• Responsible for the Post Implementation Support and Integration Testing

CRM Consultant

Confidential

Responsibilities:

• Supported and modified SAP CRM Configuration
• Collected business requirements and conducted process analysis
• Configuration of Actions in CRM Sales Module
• Designing and development of Smart Forms
• Sending smartform output as attachment through mails
• Performs complex ABAP programming, testing and debugging functions related to the implementation of SAP CRM module
• Work on all aspects of ABAP programming such as Reports, Transaction, Dialogue Programming, Optimization, ALV etc
• Translate functional specifications into SAP ABAP technical specifications
• Conduct new functionality/enhancement assessments and suggest areas for improvement in the internal processes and make recommendations or solutions to support the ever changing business needs
• Peer review
• Functional Spec analysis, Preparing Tech Spec, UTR, UTC, Delivery Document etc

CRM Consultant

Confidential

Responsibilities:

• Responsible for data loads: Business Partner, Product Master etc
• Developed custom program for data conversions using staging table concept
• Upload the data from legacy system using SAP CRM XIF adapters
• Logging and generating the error reports of Data Uploads
• Peer review
• Conversion program code optimization
• Preparing Tech Spec, UTR, UTC, Delivery Document etc
• Conducting testing and administered user testing

Confidential

Responsibilities:

• Customization of the add-on module
• Work with functional colleagues to understand functional design requirements, preparing technical specifications, SAP ABAP changes and projects before coding appropriate solutions; ensuring suitable consideration is given to global impact, change management, strategic fit and on-going support in order to deliver a world class solution
• Performs complex ABAP programming, testing and debugging functions related to the implementation of SAP CIN module
• Identify system deficiencies/gaps then develop and implement effective solutions
• Co-operate with business analysts and customers to understand users requirements for new ABAP reports; interfaces; data conversion programs and forms
• Guides and trains other junior ABAP programmers in the development of applications
• Preparing the Technical Specification, Unit Test Case, Unit Test Results, Delivery Document etc
• Final integration testing and procurement of sign off

SAP Consultant (MM)

Confidential

Responsibilities:

• Reviewing the alternatives available and to pick the best solution and to design a solution for it
• Coordination in delivery of developments within predefined targets during SAP Implementation
• Developed Reports, Interfaces, Enhancements & Conversion Programs
• Development of Module Pool programs as required
• Scheduling batch jobs using FM JOB OPEN, JOB SUBMIT, JOB CLOSE
• Implemented the BADI ME PROCESS REQ CUST for Purchase requisition validations
• Created Transaction Variants for XK01, XK02 and ME21N
• Involved in Transport Management activities
• Involved in SPRO Configuration activities like creating new plants, changing the attributes etc
• Participated in SAP Upgrade activities to ECC 6.0, Actively worked on Unicode Conversion programs
• Developed Interactive ALV and Classical reports in MM FI and FM areas.
• Development of Smart Forms
• Conducting testing and administered user testing
• Customizing plus SAP ECC integration
• Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of the market.
• Performs complex ABAP programming, testing and debugging functions related to the implementation of SAP CIN module
• Identify system deficiencies/gaps then develop and implement effective solutions
• Co-operate with business analysts and customers to understand users requirements for new ABAP reports; interfaces; data conversion programs and forms
• Guides and trains other junior ABAP programmers in the development of applications
• Preparing the Technical Specification, Unit Test Case, Unit Test Results, Delivery Document etc
• Final integration testing and procurement of sign off