PROFESSIONAL EXPERIENCE
Confidential
Test Analyst
- Assessment of business application requirements Application testing through development cycle
- Resolution of application production issues
Confidential
Knowledge Management
- ELearning course designer creating 13 ice cream technical courses working with subject matter experts
- o Courses utilized by hundreds of Nestle employees worldwide to learn diverse Ice Cream Technology subjects
- SAP Project Portfolio Reporting NPDI providing detailed actionable project hour breakdowns for group managers
- Technical Writer of Nestle Standards and Guidelines and proofing ofEnglish
- Business Process Mapping BPM , creating 12 online interactive process flows using NIMBUS Control software
- Reason for leaving: Spouse's promotion to Operations Support Manager, Nestle Frozen Foods Product Technology Center PTC Solon, OH.
Confidential
Network Analyst III
- Project Lead Network Infrastructure Expansion of local network, server, workstation, and telecommunications during 2004-2005 100 mm Bakersfield Operations Center Ice Cream IC Factory Expansion
- Successfully Supervised 12 to 15 contractors keeping the information technology IT expansion aligned with master schedule
- Deployed over 50 new workstations and 5 new servers to include Citrix virtual - VM - environment
- IT support for 24 X 7 production operations of 400 workstations, 600 users and 10 servers
- General operating system and application troubleshooting through complete server build and configuration
- Avaya telephone switch/voicemail administration for 150 users
- Coordinated team of 6 electrical contractors and multiple external vendors in support of corporate on IT projects
- Reason for leaving: Transferred to Beauvais France in conjunction with spouses promotion to PTC chief engineer
Confidential
Senior Network Analyst
- Project Lead supervising migration of Windows file, print, and email server and Desktops for Nestle/Dreyer's
- Laurel Operations Center IC Plant integration
- Backup and migration of 500 users data and E-mail Deployment/Upgrade of 250 workstations
- Regional Sales Office IT Support
- Direct technical support of file, print, and email servers for 80 regional office
- 24/7 remote technical support for entire Central to Eastern Dreyer's geographic region
- Extensive travel in support of new office IT infrastructure setup and staff training as well as in response to service failures
- Reason for leaving: Promoted to Network Analyst III and transferred to Bakersfield CA in support of 100mm expansion of the largest Nestle Ice Cream factory Bakersfield Operations Center
Confidential
Network Analyst
- Corporate HQ IT Support 300 Users
- User account administration to include E-mail
- Workstations support in local corporate office and remote support of travelling staff Basic configuration and troubleshooting of workstations
- Reason for leaving: Promoted to Senior Network Analyst and transferred to Rockaway NJ to support Central and Eastern Dreyer's Geographic regions as well as local 'home' sales office Rockaway .
Confidential
- Administrative Coordinator - September 1994 to August 1996
- Administrative support for corporate quality manager and two operations vice presidents
- Meeting on and offsite as well as travel arrangement coordination
- Word processing, spreadsheet, and database to include training of staff
- Reason for leaving: Hired by Information Services department as Network Analyst in recognition of demonstrated IT aptitude
- confidential
- R D Pilot Plant Operator - September 1990 to August 1994
- Pilot Plant operator, mix making VAT / HTST Pasteurization , freezer operations, CIP / COP of Pilot Plant facility
- Basic QA to include SPC/COLI Fats/Solids analysis
Confidential
Transportation Officer
- Assignments included Platoon Leader for 50 soldiers, Company Executive Officer for 150 soldier unit, and Battalion Property Book Officer responsible for over 50mm in materials
- Logistics support for VII Corps over a 40,000 sq. mile area in central Germany
