SUMMARY:

• Around 14+ years of experience in various levels as Sr. BASIS consultant, Tech lead, DR test coordinator, Project cutover, Operations manager, Maintenance changes lead & SAP Basis Principal
• Global work experience in multiple locations (USA (Michigan, Texas, San Francisco, North Carolina & Ohio) Mexico, Puebla, Vishakhapatnam, Bangalore & Hyderabad)
• Performed technical Upgrades BW ABAP NW 7.4 SPS14 to NW 7.5 SPS07, GRC upgrade 10.1 to 12, R/3 4.6c to ECC 6.0 (including Unicode conversion), ECC 5.0 to ECC 6.0 (EHP2), EHP4 to EHP6, Solution manager 7.1 & 7.2 Installation, update and configuration
• Handled critical production operation & support tickets on priority
• Installation of ERP/S4 Hana and configuration
• OS - DB migration and system copy procedures (Hetero & Homogeneous)
• Experience with S4HANA, SAP Business Suite & SAP HANA
• System migration, virtualization & cloud platform integration
• Carried out Upgrades, Updates, System Copies, Client Copies, Transport System and Support activities.
• Applied and migrated SAP Installs, Unicode Conversions, Upgrades, Support Packages, Kernel upgrades, and general maintenance through system landscape using a structured methodology on a variety of Hardware and Operating system platforms.
• ITIL V3 certified and familiar with IT process management activities
• CHARM & CTS+ configuration done on solution manager 7.1 (SP08, SP12 & SP13)
• Handled 5 SAP end to end implementations
• System refresh for all QAS systems including cutover plan, schedule & implement
• Worked on Oracle upgrade activity on all SAP landscape from 10x to 11x & 11x to 12c
• Good knowledge of AIX, Red Hat Linux, IBM Z Unix, Sun Solaris and Windows all operating systems, as well as HANA, Max DB and Oracle database.
• Expertise in Kernel upgrades, apply SNOTES, OSS messages, usage of SPAM/SAINT, SUM, SWPM & JSPM
• Technically fluent in Operating System (SUSE Linux/AIX/Windows), Database - HANA/Oracle/MS SQL/Max DB administration and troubleshoot
• Follow process and document procedures for business deliverables.
• Week-end technical lead on implementing Changes & maintenance activities.
• Experience of managing DB storage, restore, recovery tools and techniques.

SAP BASIS EXPERTISE:

Install, Configure, integrate, upgrade & maintain SAP applications such as HANA, Solution manager, ECC, SCM, APO Live cache, GRC, BO, BI, BOBJ, SLT, IXOS, Open Text, BW, PI, SRM, SEM, MDM, CRM, EP, portals & Net weaver systems with different versions.

WORK EXPERIENCE:

SAP Basis Principal

Confidential

Responsibilities:

• Handling SAP HANA Installation, Upgrades and Supporting Systems on HANA DB
• Successfully accomplished a POC for S4 HANA Conversion
• Upgrade BW ABAP NW 7.4 SPS14 to NW 7.5 SPS07 from HANA 1.0 to 2.0
• Performed HANA revision upgrades from SPS7 until SPS 11 and SPS 12 & HANA 2.0 (SPS03)
• Experienced in Backup / Restore / Recovery Activities in SAP HANA.
• Experienced HANA System refresh / system copy
• Performed various administration and troubleshooting of HANA system
• Performed HANA HA node configuration
• Installed & Configure SLT Server and worked on replication
• Performed Solution Manager 7.2 Upgrade & HANA Migration from 7.1.
• Fully hands-on in implementations including SAP EHP upgrades (EHP7, EHP8)
• Installed and configured Fiori App’s in SAP S/4 HANA 1809.
• Upgrade of ECC6 EHP7 SPS11 NW 7.4 to ECC6.0 EHP8 SPS05 NW 7.5
• Upgrade GRC from 10.1 to 12.0
• Upgrade Solution Manager 7.1 SPS14 to Solution Manager 7.2 SPS04
• Upgrade of PO system from NW 7.4 SPS07 to NW 7.4 SPS16
• Experienced in Backup / Restore Activities in SAP HANA.
• Involved BOBJ 4.2 SP06 upgrade & troubleshoot the issues
• Managing various clients to provide cloud support
• Worked on technical updates & upgrades
• Primary customer contact for Operational and Technical discussion.
• Overall accountable for customer satisfaction with technical services
• Works closely with project team to oversee delivery
• Managing Capacity Planning, Project Planning, Architecture review
• Manage Technical/operational Escalations
• Plan & coordinate major changes, Support DR and DR exercise
• Providing Technical guidance to the team and the customer as necessary
• Daily & Weekly presentations to customers with all updates
• Production changes will be moved during the customer downtime change window with all the approvals and solid documentation
• Failover test, Weekly deployments, DST changes systems reboot of production systems yearly
• Mass transportation, all production transports will move into the respective landscapes supporting FY release Projects, JCA deployments, go live plan and coordination with multiple teams.
• Creating products which inspire choice, provide value and are sustainably balanced for the customers.

Confidential

Charm implementation

Responsibilities:

• Working on Solution Manager activities and ChaRM implementation for 4 systems landscape
• Solution Manager configuration
• ChaRM Security, Development & configuration & end users support
• UNILIN produces laminate floors, engineered wood and vinyl, boards, decorative panels, roofing elements and insulation panels.

Confidential, NC

Sr. SAP BASIS Admin

Responsibilities:

• Worked on upgrade project from R/3 4.6c to (ECC) EHP6 with NUC to UC conversion (32bit to 64bit)
• SQL then upgrade
• Windows then 2012
• Unicode conversion including ABAP activities
• Solution manager installation, upgrade and configuration
• Basis Support activities

Confidential, Texas

Technical lead, DR Test coordinator & Basis ops manager

Responsibilities:

• Upgraded SPAM from versions
• Worked on most of the SAP components
• Applied VIRSA, ST-PI, ST-API & add-on as per the business requirement
• Java support packs using SUM
• Kernel upgrades: Used manual methods as well as using SUM
• System Copy/refresh: ECC, BW, SCM systems including pre and post activities
• Failover test: every 2 months on all critical landscape for high availability
• STMS: improvements, Manual scripts for Mass transports, Revtrac tool, Project office third party tools, routes define, complete support on slowness or performance improvement, Configuring Transport Domain Controller
• SCM-APO-LIVECACHE support as per the business
• BW - Creating source system connections, failed data loads troubleshoot, long running loads & support on TREX servers
• Complete knowledge with SAP Market place
• Spool and Printing support issues
• Data files adding using scripts with raw devices and BR-tools
• Scheduling and administering background jobs, configuring standard jobs.
• Configuration of Transport management system & tp commands at OS level.
• Kernel Upgrades on UNIX Systems.
• Responsible for 24x7 maintenance and support for SAP landscapes
• Plans, directs, and manages a team of 24 employees and contractors in support of all Basis activities related to landscape
• Solution manager installation, upgrade and configuration including EWA
• CHARM, ITSM configuration and worked on BPM, BPCA, CCLM
• Maintaining on-call schedule for the team
• Production changes will be moved during the change window which occurs every Saturday night with all the approvals and solid documentation
• Failover test, Weekly deployments, DST changes systems recycle of production systems yearly twice.
• Mass transportation, all production transports will move into the respective landscapes supporting FY release Projects, JCA deployments, go live plan and coordination with multiple teams.
• OSS notes - Applying OSS notes including manual steps & roll backing
• Systems Profile management & performance tuning on all production systems
• Used Rev-Trac for transports
• Good Knowledge on Rev-Trac Change management for transports & issues
• Performing Client Copy (Local, Remote and Export / Import)
• Client and User administration
• Database administration using SCRIPTS, SAPDBA/BRTOOLS (ORACLE)
• Performed Language Installations and supplementation using SMLT.
• Spool Administration like defining new printers and Troubleshooting.
• Applying the SAP Patches
• Full Knowledge of SAP AS JAVA NW 7.0, NW 7.1 to NW 7.3
• Full Knowledge of various SAP NW JVA Tools SAP MMC/Config tool / telnet / JSMON / NWA / JVMMON / JSPM/VA for maintenance/Monitor/Trouble Shooting
• Thread Dump triggering, analysis using Thread Dump viewer
• Heap Dump Analysis
• JAVA Memory management and trouble shooting
• Analysis using Wily Intro scope
• Performing daily system monitoring for all production systems
• Working as a 24x7 On-Call support for all production systems
• Worked on tickets based on priority
• Working on user issues. Understanding the criticality of the issue and resolve it as per SLA.
• Configuring/Troubleshooting email and Fax issues.
• Monitoring Backup’s and troubleshooting cancel backups - Knowledge on VERITAS & Commvault
• Analyzing ABAP Dumps.
• Establishing RFC connections, system communications including CIF, RFC queue and RFC connections and TCP/IP connections.
• Creating Partner profiles and port for IDOC processing.
• Working on Sap GUI issues.
• Working with security team and updating OSS logon details on SAP Market Place.
• Keeping all systems in synchronization
• Performance issues
• Applying licenses for third party tools as well as SAP systems
• Updating SLA’s: When we built new system need to update SLA and get the monitoring in place. So that the new system will be under monitoring and we receive file system, table space, paging space, process down alerts on time as well as problem resolution as per SLAs
• Client Meetings, weekly & daily team meetings defining better Monitoring/Support/ Enhancement strategies with other team members
• Co-ordination between customer & Basis team as technical lead
• 99.99% SLA commitment
• Works on cluster configuration with failover test for high availability
• Improvement initiatives and aligning information services with business goals to introduce systems efficiencies improve processes, increase reliability, and maximize productivity.
• Highly regarded for the ability to standardize systems and procedures, lead cross-functional teams, work well under pressure to manage & meet multiples project deadlines
• Ability to understand the breadth and depth of the deliverable and how the solution fits into the larger picture
• Able to allocate time; prioritize tasks, and accurately scope tasks and phases of a project
• Guides and troubleshoots during the implementation
• Manages overall end to end business process, providing guidance and direction
• Strong warehouse and Logistics Business Process Knowledge and experience
• Working according the client process and each participation will be documented and knowledge sharing.
• Delivery Order Management - Responsible for assignment of delivery orders, checking of delivery orders in content and time, tracking of delivery orders.
• Advance knowledge of presentation and meeting facilitation techniques.
• Accountable for the performance of subordinates or the work output of managed subcontractors.
• Develops project implementation plan schedules based on client requirement.
• Performance Monitoring and Tuning: Using workload analysis to fine-tune the systems for performance across the various layers: application, database and functional support.
• Ability to install new SAP application and maintain application patch level by applying SAP Notes and service packs to JAVA and ABAP stacks.
• Responsible for immediate SAP production related issues.
• Performing failover and Disaster recovery activities. (Every 6 months)
• System refresh from Production to Quality, test and Sandbox systems
• Defining Operation modes.
• Applying notes released by SAP in the part of trouble shooting.
• Maintaining connections and login data to SAP thorough OSS Market place
• Complete SAP marketplace usage
• Performing database health checks.
• Online Service Support (OSS) activities like registration of developer keys, object keys etc as per the user request and business.
• Uploading certificates using visual admin tool.
• All BASIS admin Support activities
• Used Fire Fighter ID’s for security purpose (example STMS can use only one person at a time to avoid multiple processing)
• SOX control reports as per client requirement.
• Vertex, IXOS, BO (Business Objects), Rev-Trac change management system, Idea on various IBM integration tools as well as XI/PI/PO.
• Knowledge on various third party tools like VERTEX (Tax system), BSI, ADP Tax ware, Connect Direct (FTP tool), Uniq (Spool Queue tool), Emptoris (Contract management system),RIGHT FAX (Faxing system)…..etc.
• Early Watch Alert configuration in Solution Manager
• Wily Intro Scope installation
• CCMS Configuration to Newly Installed systems
• Updating CR Content in SOLMAN/PI
• SLD Design and configuration in SOLMAN/ XI Systems
• Configuring data supplier
• CTS+ configuration
• CHARM & ITSM configuration
• RCA using SOLMAN

Confidential

BASIS Consultant & SAP Basis operator

Responsibilities:

• Ticket handling - related to various Basis issues.
• Daily Monitoring of Production systems
• Adding Data Files, Monitoring Extents of Tables and Indexes Using SAPDBA and BRTOOLS.
• User Administration
• Printer Administration
• Trouble shooting and monitoring of Batch jobs
• Creating Users & Developers in OSS, generating Object Keys & opening connections
• Complete SAP marketplace usage
• Performing database health checks.
• Online Service Support (OSS) activities like registration of developer keys, object keys etc as per the user request and business.
• All BASIS admin Support activities
• Remedy, IT ticketing management, Tivoli, COSIMA, SM9, Assyst, Service Now & Peregrine