SUMMARY:
Senior IT Portfolio/Program/Project Manager An innovative, detail - oriented, IT leader with 20+ years of experience, excellent communication skills, and the ability to establish relationships at all levels. A true believer that effective IT governance in the form of IT Service Management, IT PMO processes, and IT Compliance Management improves business outcomes and demonstrates the value of IT organizations. Led complex IT Service Management implementations for enterprise clients.
AREAS OF EXPERTISE:
ITIL/ITSM Processes Program & Project Management PMO Processes Strategic Planning and Direction RFI, RFQ, RFP processes Proposal Writing Process Analysis and Design Project Planning/Execution Quality Assurance User Requirements Consulting Client and Vendor Relations Budget Administration Waterfall and Agile Methodologies Team Building/Recruitment SDLC Design/Implementation
PROFESSIONAL HISTORY:
SAP ERP Project Manager
Confidential, Houston, TX
Responsibilities:
- Project Manage the Hydrocarbon Value Chain and Order to Cash Process teams on an enterprise-wide SAP ERP transformation project
- Plan project schedules including timeline and work breakdown
- Coordinate and schedule the work of 150+ remote and local resources
- Coordinate resource utilization with non-functional project teams including the platform support, development, organizational change management, and testing teams
- Report on project status and financial performance to stakeholders and executive leadership
Sr. IT Compliance Consultant
Confidential, Houston, TX
Responsibilities:
- Leading the implementation of ServiceNow Governance, Risk, and Compliance (GRC) Application
- Led implementation of Workiva Wdesk for Quanta’s SOX Reporting and Compliance efforts
- Document IT Compliance process workflows
- Develop and conduct training for Quanta IT Compliance team and end users
- Reviewed Statements of Work (SOW)
- Assured the quality of vendor deliverables and ensured remediation when needed
ITSM Project/Program Manager
Confidential, Houston, TX
Responsibilities:
- Led the IT organization through a major change to establish a Regional Service Desk
- Achieved project completion within a very tight 3-month time constraint.
- Achieved immediate improvements in service delivery dropping average call resolution times from 2 days to 4 hours, and improving customer experience scores by 25% within weeks of project go-live.
ITSM Project/Program Manager
Confidential, Houston, TX
Responsibilities:
- Led IT Asset Management implementation including integrations between ServiceNow Asset App, Microsoft SCCM, Matrix 42 Network Scanning Tool, and IT information feeds from vendors via SOAP
- Provided visibility to IT service and delivery insights as I lead the implementation of the CMDB
- Facilitated requirements discussions for the service catalog, knowledge database, and cloud platform
- Improved customer service by implementing the Service Catalog and Service Request capabilities
- Reviewed and approved vendor invoices
- Assured the quality of vendor deliverables and ensured remediation when needed
- Managed spend and tracked overall program progress with regards to the budget
Consultant
Confidential, Houston, TX
Responsibilities:
- Authored Project Management Office (PMO) Charter by facilitating discussions with IT Leaders
- Provided program management services for the IT PMO Transformation program
- Led the implementation of Microsoft Project Server 2013 throughout the enterprise
- Developed detailed plan to execute the PMO Transformation Program Roadmap
- Led the initiative to streamline and improve the Solution Development Lifecycle (SDLC)
- Coached peer groups and project resources to improve efficiencies and maximize project success
- Provided reporting and insight to management for annual planning activities
- Facilitated decision making process by working with executive leadership
- Assisted in aligning projects to strategic objectives
- Managed resource capacity vs demand across projects
- Established standard PMO collateral for tracking budget, risks and issues, status, etc.
- Created roadmaps for the overall portfolio and programs within the portfolio
- Streamlined the system development lifecycle and integrated iterative methodologies like agile
- Formalized the process for approving projects, and conducting stage-gate reviews
- Evaluated proposal responses
- Reviewed and negotiated Statements of Work (SOW)
- Reviewed and approved vendor invoices
- Assured the quality of vendor deliverables and ensured remediation when needed
- Managed spend and tracked overall program progress with regards to the budget
Sr. IT PMO Program Manager
Confidential, Houston, TX
Responsibilities:
- Contributed to the design and implementation of ServiceNow PPM as a member of the PMO
- Ran ServiceNow PPM reports at regular intervals to evaluate performance of the project portfolio
- Managed the Logistics Systems Program of work which included the following projects
- TENOR, system to optimize truck distribution routes; international project team; $3 mil budget
- ALTO, system to manage distribution of bulk air products; international project team; $5 mil budget
- OPOD II, on board proof of delivery system to track DOT regulated trucks & drivers; $10 mil budget
- Managed the IT Infrastructure Program of work which included a broad range of projects
- Delivered the following projects for other business units
- PeopleSoft Pay Determination to update HR system with annual employee pay adjustments
- Oracle Agile update system for Product Lifecycle Management for the electronics division
Sr. IT PMO PM
Confidential, Houston, TX
Responsibilities:
- Developed Requests for Proposals (RFPs)
- Evaluated proposal responses
- Reviewed and negotiated Statements of Work (SOW)
- Reviewed and approved invoices from vendor partners
- Assured the quality of vendor deliverables and ensured remediation when needed
- Led ITIL/ITSM transformation for 7 years as the Program Manager and Lead Remedy Developer
- Implemented Asset Management solution with integration to mobile barcode printing and scanning
- Developed strategy to capture data for the CMDB
- Led a team of developers in the implementation of the full suite of Remedy ITSM products
- Reviewed and negotiated Statements of Work (SOW)
- Reviewed and approved invoices from vendor partners
- Assured the quality of vendor deliverables and ensured remediation when needed
- Managed spend and tracked overall progress with regards to the budget
- Wrote proposals in response to RFPs
- Built project delivery teams using in-house resources, recruited resources, and partner resources
- On-boarded new project team members
- Maintained client relationship and acted as the 1st point of escalation for performance issues
- Won and administered government contracts including 8(a) STARS, GSA IT Schedule 70
- Hired, managed, and terminated project resources
