SUMMARY

• 11 Plus years of SAP functional experience in implementation, customization, development, integration, data migration, testing and Support of SAP CRM (5.0, 7.0 EHP3) SAP R/3 (4.6C, 4.7, ECC6.0)& SAP HANA Sales (1709).
• SAP S4 HANA Sales up skilling 1709 Certified Functional Consultant.
• 2 full life cycle implementations releases 4.7 E, ECC 6.0 and 7.0 EHP3.
• Hands on experience on roll outs, upgrade, and application maintenance projects.
• Excellent configuration and support experience, Expert in marketing campaign management process, segmentation models, Email and SMS campaigns, Lead management Process.
• Expert in Opportunity management, Sales cycle, Pricing, catalogue, code, Code Group profile, Subject profile and status profile for the Transaction processing.
• Expert in Action Profile configuration for the automation process of Notifications and status related changes in transactional level.
• Experience of working within a formal project methodology / frame Business Analysis and Requirements gathering, Process mapping, Project scope and gap analysis, Production of Functional and Technical specifications, Change control, Testing - preparation of test scripts and management/execution of test plans.
• Expertise in Integration modules between SAP CRM & SD With middleware and SD-MM, SD - FICO.
• Expertise in designing the business process procedures (BPP)
• Extensively worked with SAP PI interface for integrating IVLM and SAP CRM for the Registration process and validation of the business partners.
• Expertise on preparation of functional Design documents (FDD) and technical specification for the Custom Reports.
• Extensively involved in Preparation of CMD (Change Management document), testing scenarios like unit test, integration test and regression testing documentation & execution of the same preparation of user acceptance test scenarios and support the users in execution
• Involved in preparation of the training material and delivered same to the core team members, Key users and business users.
• Worked on PGMP, IMPACT, JIRA, and TEST-RAIL Tools for Ticketing for the various projects.
• In-depth knowledge in understanding, suggesting solutions and configuring SAP SD &CRM Sale and CRM Marketing processes to clients according to business requirements with Different channels.
• Expertise in Configuring WEB UI functionalities according to the client requirements by using UI Config tool and Application Enhancement Tool (AET).
• Experience with CRM Middleware functions of downloading the Master and Transactional data from SAP ECC (R/3) systems and other Non-SAP systems.

PROFESSIONAL EXPERIENCE

Confidential

SAP CRM & SD Functional Project Lead

Responsibilities:

• Scope for the project falls under the service process, we have IT Helpdesk tool and Solman for the Project deliverables.
• Identify relevant SAP notes providing solutions to the users within the time.
• Bodcs Monitoring Resolved the issues related to Customer, product master data and Process the Bdocs Successfully in to the ECC system.
• Involved Timely resolutions of end users Raised Tickets/issues as per their SLA.
• Proactively discussed critical issues with seniors for timely Resolution.
• Active contribution in providing solution and handling tickets on daily basis.
• Attended the KT sessions and update knowledge on new incidents.
• Maintain the SLA in ticket solving and weekly reporting.
• Involved in submitting the Ticket Status (Open/Close) report.
• Handling tickets in various degree of severity assigned by help desk.

Confidential

SAP CRM & SD functional consultant

Responsibilities:

• Worked on Deferent Non SAP Systems like WPS -Wage Protection System, GOSI - General Organization for Social Insurance, MLSD - Ministry of Labor and Social Development, for the Data Migration Process in NLG and Integrated with SAP CRM SAP PI-PO / Java Portal.
• Worked with Registration process for the private & Semi Government and nonprofit Employers in NLG, NSS.
• Prepared the Functional Design Documents Based on the Confidential User Story’s.
• Involved in Meetings with Functional Business managers & Team member to get the Clear Requirements and Map them into CRM& SD System with the Help of Java team.
• Configured the New Employee Eligibility Rules for the Full time and Part time Employment programs.
• Defined Reward Rules and Reward Rule Groups for the FT and PT Employment.
• Configured Different Data Sources like Info sets, Marketing attributes, Marketing attribe Lists Where the Confidential can use Attributes for the Segmentation model to Target the Group of People.
• Defined new Role Configuration keys, Navigation bar Profiles, for the New Business roles like Confidential Loyalty professional, Confidential Marketing manager, Confidential Marketing Executive and Confidential team Lead.
• Configured New Fields in CRM Web UI as Per the Confidential Business Requirements.
• Configured Sales organization Distribution channels, Division, Sales office and Sales Groups for the Confidential Business process.
• Number range maintenance for the Customer and as well as vendor accounts in ECC system.
• Special Process Vendor Registration in TAQAT and It will be Replicate to CRM and ECC Systems through Web services and PI/PO System.
• Worked with Invoice process types for the Confidential Business process for NLG and NSS.
• Trained Core team to complete the SIT, UAT and UAT signoff.
• Prepared User manual s and given End users Training.

Confidential

SAP CRM & SD Assistant Manager

Responsibilities:

• Spoc for the PGMP and Impact Tools for the Project deliverables
• Identify relevant SAP notes providing solutions to the users within the time.
• Bdocs Monitoring, Resolved the issues related to Customer, product master data and Process the Bdocs Successfully in to the ECC system.
• Worked in PGMP tool to provide the estimation hours for all the SAP modules in Welchallyn.
• Prepared the WRD work Order Documents Based on the Business Requirement from the Client.
• Worked with Impact tool For the new Enhancements
• Worked On account Merge process and applied nearly 13 Sap notes for the Business Requirement.
• Involved Timely resolutions of end users Raised Tickets/issues as per their SLA.
• Proactively discussed critical issues with seniors for timely Resolution.
• Active contribution in providing solution and handling tickets on daily basis.
• Attended the KT sessions and update knowledge on new incidents.
• Maintain the SLA in ticket solving and weekly reporting.
• Involved in submitting the Ticket Status (Open/Close) report.
• Handling tickets in various degree of severity assigned by help desk.
• Maintain the problems that arise from Base customization, Marketing and Web UI.